{"id":60277,"date":"2023-05-31T15:05:25","date_gmt":"2023-05-31T19:05:25","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=60277"},"modified":"2025-09-05T08:39:43","modified_gmt":"2025-09-05T12:39:43","slug":"principali-motivi-per-cui-le-persone-lasciano-recensioni-negative-sui-ristoranti-e-come-risolverli","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/it\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/","title":{"rendered":"Principali motivi per cui le persone lasciano recensioni negative sui ristoranti (e come risolverle)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Le recensioni online fanno un&#039;enorme differenza nel luogo in cui le persone scelgono di mangiare in questi giorni. <a href=\"https:\/\/bloomintelligence.com\/blog\/how-restaurant-ratings-reviews-affect-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">90% di commensali<\/a> ricerca ristoranti online prima di scegliere un posto dove mangiare. 33% non manger\u00e0 in nessun posto che abbia meno di quattro stelle.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In definitiva, ci\u00f2 significa che le recensioni negative hanno un impatto significativo su un ristorante. Oltre a ridurre il traffico pedonale e la redditivit\u00e0 immediata, possono anche:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Riduci la tua visibilit\u00e0 online.<\/strong> Le piattaforme di recensioni e i motori di ricerca prendono in considerazione i contenuti generati dagli utenti, comprese le recensioni, quando classificano le aziende. Se le tue classifiche sono scadenti, apparirai in fondo alle ricerche o potenzialmente non apparirai affatto.<\/li>\n\n\n\n<li><strong>Erodere la fiducia con i clienti attuali,<\/strong> facendoti perdere la tua base fedele.<\/li>\n\n\n\n<li><strong>Danneggia la tua reputazione<\/strong>, facendoti sperimentare cose come l&#039;abbandono del personale e la difficolt\u00e0 ad assumere grandi talenti.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Cosa fare quando ricevi una recensione negativa<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le recensioni negative accadono anche agli stabilimenti pi\u00f9 incredibili. La cosa migliore che puoi fare \u00e8 affrontarlo. Le piattaforme di recensioni online come Yelp in genere consentono al proprietario o al gestore di rispondere pubblicamente. Questa \u00e8 la tua occasione non solo per correggere ci\u00f2 che \u00e8 andato storto per il cliente che ha lasciato la recensione, ma anche per dimostrare ai potenziali clienti quanto impegno e cura ci metterai <em>loro<\/em> esperienza.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alcune best practice per rispondere a recensioni negative:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rimani professionale. Crea una risposta premurosa ed educata.<\/li>\n\n\n\n<li>Rispondi prontamente in modo da poter risolvere il problema in modo tempestivo.<\/li>\n\n\n\n<li>Inizia la tua risposta esprimendo gratitudine per il feedback del cliente. Dimostra una mentalit\u00e0 di crescita e la volont\u00e0 di impegnarsi nell&#039;esperienza del cliente.<\/li>\n\n\n\n<li>Riconoscere il problema specifico sollevato nella recensione e scusarsi per qualsiasi esperienza negativa vissuta dal cliente. Mostra empatia e comprensione verso le loro preoccupazioni.<\/li>\n\n\n\n<li>Porta la conversazione offline in modo da poter fornire la tua soluzione in privato.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Viene da un perfetto esempio di una buona risposta che affronta tutto quanto sopra <a href=\"https:\/\/www.yelp.com\/biz\/founding-farmers-washington-washington-3\" target=\"_blank\" rel=\"noreferrer noopener\">Brittany al Founding Farmer&#039;s<\/a> in CC. Dare un&#039;occhiata:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"216\" data-attachment-id=\"60281\" data-permalink=\"https:\/\/blog.bindy.com\/it\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/image-1-4\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=1600%2C493&amp;ssl=1\" data-orig-size=\"1600,493\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image-1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=700%2C216&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&#038;ssl=1\" alt=\"\" class=\"wp-image-60281\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1024%2C316&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=300%2C92&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=768%2C237&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1536%2C473&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=18%2C6&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1200%2C370&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1298%2C400&amp;ssl=1 1298w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1600&amp;ssl=1 1600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Motivi per cui i commensali lasciano recensioni negative e come prevenirle<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certo, \u00e8 meglio evitare di ricevere recensioni negative in primo luogo. Per fare ci\u00f2, devi comprendere la variet\u00e0 di fattori che entrano in una recensione di un ristorante, in modo da poter migliorare quelle aree nel tuo ristorante.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Servizio scadente<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La qualit\u00e0 del servizio fornito dal tuo staff \u00e8 un vero punto di forza per un ristorante. I reclami comuni sul servizio includono:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Servizio lento<\/li>\n\n\n\n<li>Personale scortese<\/li>\n\n\n\n<li>Errori negli ordini<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63402\" data-permalink=\"https:\/\/blog.bindy.com\/it\/hotel-lobby-and-common-areas-checklist\/hospitality-fairy-blue\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"hospitality-fairy-blue\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63402\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Il modo migliore per prevenire un servizio scadente nel tuo ristorante \u00e8 fornire una formazione completa a tutti i membri del personale, compresi i camerieri, i padroni di casa e il personale di cucina, sulle migliori pratiche del servizio clienti e <a href=\"https:\/\/blog.bindy.com\/it\/quali-sono-gli-standard-del-marchio\/\" target=\"_blank\" rel=\"noreferrer noopener\">standard di marca<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sebbene la formazione sia essenziale, la sola formazione non garantisce il rispetto degli standard del marchio. Il personale pu\u00f2 essere formato, rispondere ai quiz e superare il test, ma applica le competenze apprese dove conta, migliorando l\u2019esperienza degli ospiti? Quindi assicurati anche tu <a href=\"https:\/\/blog.bindy.com\/it\/come-proteggere-il-brand-con-le-visite-in-loco\/\" target=\"_blank\" rel=\"noreferrer noopener\">proteggere il marchio con le visite al sito<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Infine, razionalizzare i processi \u00e8 fondamentale anche per consentire al personale di fornire un buon servizio. Il personale non pu\u00f2 aiutare con un servizio lento se la colpa \u00e8 dei processi. Ottimizza le operazioni del ristorante per garantire un servizio fluido ed efficiente. Riduci al minimo i tempi di attesa, semplifica i processi di presa degli ordini e di consegna degli alimenti e assicurati che i membri del personale siano ben coordinati per evitare ritardi o errori.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Qualit\u00e0 del cibo<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quando le persone escono per mangiare, lo fanno per il cibo. E mentre il gusto \u00e8 sicuramente il fattore pi\u00f9 importante in ci\u00f2 che i clienti pensano del tuo cibo, anche la presentazione e la freschezza degli ingredienti sono molto importanti.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"65939\" data-permalink=\"https:\/\/blog.bindy.com\/it\/giant_restaurant_800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=800%2C800&amp;ssl=1\" data-orig-size=\"800,800\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"giant_restaurant_800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&#038;ssl=1\" alt=\"\" class=\"wp-image-65939\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Fortunatamente, c&#039;\u00e8 anche molto che puoi fare per assicurarti che il tuo cibo sia della massima qualit\u00e0 su tutta la linea. Ecco alcune strategie:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acquista gli ingredienti da fornitori affidabili o da rivenditori preferiti per assicurarti che soddisfino i tuoi standard.&nbsp;<\/li>\n\n\n\n<li>Implementare rigorosi processi di controllo qualit\u00e0 sia sugli ingredienti che entrano in cucina sia sui piatti finali che escono dalla cucina, per soddisfare gli standard stabiliti.&nbsp;<\/li>\n\n\n\n<li>Valutare continuamente le prestazioni delle voci di menu. Presta attenzione al feedback dei clienti e alla popolarit\u00e0. Rimuovi o modifica i piatti con prestazioni inferiori.<\/li>\n\n\n\n<li>Promuovere una cultura del miglioramento continuo in cucina. Incoraggia il personale a condividere idee, sperimentare nuovi sapori e affinare le tecniche di cottura.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"583\" data-attachment-id=\"63987\" data-permalink=\"https:\/\/blog.bindy.com\/it\/dirty_bread-b\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=900%2C750&amp;ssl=1\" data-orig-size=\"900,750\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Dirty_Bread-b\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=700%2C583&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&#038;ssl=1\" alt=\"\" class=\"wp-image-63987\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=300%2C250&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=768%2C640&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=14%2C12&amp;ssl=1 14w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=480%2C400&amp;ssl=1 480w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Ambiente&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L&#039;atmosfera del tuo ristorante \u00e8 fondamentale per l&#039;esperienza degli ospiti. Uno spazio scarsamente illuminato e poco arredato pu\u00f2 avere il miglior cibo del mondo, ma sar\u00e0 comunque scoraggiante per gli ospiti.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-attachment-id=\"60286\" data-permalink=\"https:\/\/blog.bindy.com\/it\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/emptyglassesinrestaurant-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;Shutterstock&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;Copyright (c) 2011 Shutterstock.  No use without permission.&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;Empty,Glasses,In,Restaurant&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Empty,Glasses,In,Restaurant\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=700%2C467&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&#038;ssl=1\" alt=\"\" class=\"wp-image-60286\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2048%2C1366&amp;ssl=1 2048w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=18%2C12&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2000%2C1334&amp;ssl=1 2000w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=900%2C600&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Per creare un ambiente piacevole per gli ospiti e che generi ottime recensioni, \u00e8 necessario sviluppare un concetto chiaro per il ristorante che corrisponda all&#039;esperienza culinaria desiderata. Per concretizzare completamente questo concetto dovrai:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prestare attenzione alle scelte di illuminazione, in quanto ha un impatto significativo sull&#039;ambiente. Usa una combinazione di illuminazione naturale e artificiale per creare un ambiente caldo e confortevole. Un&#039;illuminazione soffusa pu\u00f2 creare un&#039;atmosfera accogliente per cene intime, mentre un&#039;illuminazione pi\u00f9 intensa pu\u00f2 essere pi\u00f9 adatta per ambienti informali o orientati alla famiglia.<\/li>\n\n\n\n<li>Seleziona una musica di sottofondo appropriata che integri l&#039;atmosfera generale e migliori l&#039;esperienza culinaria.<\/li>\n\n\n\n<li>Investi in comodi posti a sedere che soddisfino esigenze diverse, come sedie imbottite o separ\u00e9. Considera la distanza tra i tavoli per offrire ai clienti privacy e ampio spazio per muoversi comodamente.<\/li>\n\n\n\n<li>Mantenere un elevato standard di pulizia in tutto il ristorante. Pulisci regolarmente la sala da pranzo, inclusi tavoli, sedie, pavimenti e servizi igienici.&nbsp;<\/li>\n\n\n\n<li>Assicurarsi che la temperatura all&#039;interno del ristorante sia confortevole per gli ospiti. Dovrebbero essere in atto sistemi adeguati per creare un ambiente piacevole indipendentemente dal tempo esterno.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Questi suggerimenti si applicano sia agli spazi esterni che a quelli interni, inclusa la temperatura. Gli spazi esterni devono essere attrezzati con ventilatori, ombreggianti ed elementi riscaldanti.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Avvolgendolo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In definitiva, il modo migliore per evitare recensioni negative \u00e8 prestare molta attenzione all&#039;esperienza del cliente. Se vuoi che i tuoi ospiti abbiano un ottimo pasto, la tua cura si manifester\u00e0 nel cibo, nel servizio e nell&#039;ambiente.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"56953\" data-permalink=\"https:\/\/blog.bindy.com\/it\/bindy-banner-ads-with-iph13_linkedin-1-copie-16-800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=800%2C418&amp;ssl=1\" data-orig-size=\"800,418\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Bindy-Banner ads with Iph13_LinkedIn &amp;#8211; 1 copie 16-800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-56953\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=766%2C400&amp;ssl=1 766w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Si spera che i suggerimenti di cui sopra aiutino te e il tuo team a implementare processi e best practice che creano recensioni degne di 5 stelle. Per ottenere i migliori risultati, assicurati di controllare e valutare regolarmente le operazioni del tuo ristorante per assicurarti che le tue procedure vengano seguite alla lettera.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Usa Bindy&#039;s <a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\">software di controllo e ispezione del ristorante<\/a> per mantenere la tua attivit\u00e0 al top della forma. Bindy ti consente di ispezionare e convalidare tutte le operazioni front and back of house, la preparazione del cibo, il servizio clienti e altro ancora, per garantire che tutti i team e le sedi soddisfino gli standard del tuo marchio.&nbsp;<a href=\"https:\/\/bindy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Scopri di pi\u00f9 su Bindy<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Circa l&#039;autore:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"193\" data-attachment-id=\"11488\" data-permalink=\"https:\/\/blog.bindy.com\/it\/francesanicasio-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" data-orig-size=\"193,193\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"francesanicasio\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=193%2C193&amp;ssl=1\" alt=\"\" class=\"wp-image-11488\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?w=193&amp;ssl=1 193w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 193px) 100vw, 193px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.francescanicasio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Francesca Nicasio<\/a>&nbsp;\u00e8 un&#039;esperta di vendita al dettaglio, stratega di contenuti B2B e LinkedIn TopVoice. Scrive di tendenze, suggerimenti e best practice che consentono ai rivenditori di aumentare le vendite e servire meglio i clienti. <\/p>","protected":false},"excerpt":{"rendered":"<p>Le recensioni online fanno un&#039;enorme differenza nel luogo in cui le persone scelgono di mangiare oggigiorno. 90% dei commensali ricerca ristoranti online prima di scegliere un posto dove mangiare. 33% non manger\u00e0 in nessun posto che abbia meno di quattro stelle. In definitiva, ci\u00f2 significa che le recensioni negative hanno un impatto significativo su un ristorante. Oltre a ridurre\u2026 <a href=\"https:\/\/blog.bindy.com\/it\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/\" class=\"more-link\">Continua a leggere <span class=\"screen-reader-text\">Principali motivi per cui le persone lasciano recensioni negative sui ristoranti (e come risolverle)<\/span> <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":60284,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[319730,677174005],"tags":[677174253,30205,38336434,677174193],"class_list":["post-60277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qsr","category-how-to","tag-dining-experience","tag-food-service","tag-food-service-compliance","tag-restaurants"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)<\/title>\n<meta name=\"description\" content=\"90% of diners research restaurants online before choosing a place to eat. 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Affinch\u00e9 un ristorante abbia successo, \u00e8 estremamente importante che i gestori valutino le proprie strategie e adottino tattiche innovative per migliorare l&#039;esperienza culinaria, aumentare il traffico, le vendite e la redditivit\u00e0. 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In un settore cos\u00ec competitivo, rimanere competitivi e redditizi rimane una sfida enorme per i proprietari di minimarket. 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Mentre gli acquisti di moda online vengono restituiti il doppio delle volte rispetto agli articoli acquistati in negozio, anche i resi nei negozi fisici stanno sottraendo una grossa fetta della quota di mercato dei rivenditori. 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