{"id":558,"date":"2021-10-26T15:15:47","date_gmt":"2021-10-26T20:15:47","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=558"},"modified":"2024-08-30T08:13:30","modified_gmt":"2024-08-30T12:13:30","slug":"i-reclami-dei-clienti-sono-tuoi-amici-come-tratti-i-tuoi-amici","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/it\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/","title":{"rendered":"I reclami dei clienti sono tuoi amici. Come tratti i tuoi amici?"},"content":{"rendered":"

Un amico ti dice quello che devi sentire, ma non sempre lo vuoi. Questo \u00e8 il motivo per cui i reclami dei clienti sono tuoi amici. Immergiamoci.<\/p>\n\n\n\n

Ascolta chi parla (molti no)<\/h2>\n\n\n\n

Secondo la ricerca, solo il 4% dei clienti presenta un reclamo sul sito Web o sul call center di un'azienda, ma 42%<\/a> dei clienti smetter\u00e0 di acquistare da un brand dopo due esperienze negative. Per ogni reclamo, puoi tranquillamente presumere che 25 clienti siano stati disturbati, delusi o infastiditi! <\/p>\n\n\n\n

Un amico \u00e8 qualcuno che ti dice quando qualcosa non va. Un reclamo del cliente \u00e8 quell'amico.<\/p>\n\n\n

\n
\"Esperienza<\/a><\/figure>\n<\/div>\n\n\n

Cogli l'occasione per migliorare<\/h2>\n\n\n\n

La denuncia non \u00e8 il problema, \u00e8 un segno e un\u2019opportunit\u00e0. \u00c8 un'opportunit\u00e0 per migliorare, per formare meglio il tuo personale, per verificare i tuoi prodotti e processi. \u00c8 un'opportunit\u00e0 per servire meglio i tuoi clienti. <\/p>\n\n\n\n

Un amico \u00e8 qualcuno che vuole aiutare. Una denuncia \u00e8 quell'amico.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

\u00c8 cos\u00ec che lo gestisci<\/h2>\n\n\n\n

Un reclamo \u00e8 spesso il primo segnale di un problema di fondo. I rivenditori raramente perdono clienti a causa dei reclami. Perdono clienti quando i reclami non vengono gestiti o gestiti male. La gestione del reclamo di un cliente aumenta effettivamente la fedelt\u00e0 del cliente.<\/p>\n\n\n\n

Un cliente soddisfatto probabilmente condivider\u00e0 la sua soddisfazione con i suoi amici e colleghi. Gestito bene, un reclamo diventa fedelt\u00e0 del cliente e pubblicit\u00e0 "virale" gratuita. Gestito male, un reclamo si trasforma in un cliente perso, perdita di fatturato e un pasticcio di pubbliche relazioni. <\/p>\n\n\n\n

Un amico \u00e8 qualcuno che vuole tenerti lontano dai guai. Una denuncia \u00e8 quell'amico.<\/p>\n\n\n\n

\"Trovare<\/a><\/figure>\n\n\n\n

Una parte del quadro generale<\/h2>\n\n\n\n

Un reclamo fa parte della visione a 360 gradi delle prestazioni del negozio. Proprio come i processi interni e i KPI, i reclami dei clienti fanno parte della fornitura di un servizio ai clienti. Sulla strada del successo, ci sono dei dossi occasionali. Accettali, rispetta la loro saggezza come rispetteresti i consigli di un caro amico.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

I reclami dei clienti sono nostri amici. Trattali bene.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Un amico ti dice quello che devi sentire, ma non sempre lo vuoi. Ecco perch\u00e9 i reclami dei clienti sono tuoi amici. Immergiamoci. Ascolta chi parla (molti non lo fanno) Secondo una ricerca, solo il 4% dei clienti presenta un reclamo sul sito Web o sul call center di un'azienda, ma il 42% dei clienti ... Continua a leggere I reclami dei clienti sono tuoi amici. Come tratti i tuoi amici?<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":9997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[431564],"tags":[77735,50196275],"class_list":["post-558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-sales","tag-call-center","tag-customer-complaints-2"],"yoast_head":"\nCustomer Complaints are your Friend. 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