{"id":7176,"date":"2021-10-26T15:16:11","date_gmt":"2021-10-26T20:16:11","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=7176"},"modified":"2024-09-13T13:34:19","modified_gmt":"2024-09-13T17:34:19","slug":"comment-les-detaillants-peuvent-creer-une-premiere-impression-positive","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/fr\/how-retailers-can-create-a-positive-first-impression\/","title":{"rendered":"Comment les d\u00e9taillants peuvent cr\u00e9er une premi\u00e8re impression positive"},"content":{"rendered":"<p class=\"wp-block-paragraph\">\u00c0 quand remonte la derni\u00e8re fois que vous avez \u00e9mis une hypoth\u00e8se \u00e0 propos de quelque chose\u00a0? Ou quelqu&#039;un ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La r\u00e9alit\u00e9 est que les hypoth\u00e8ses sont souvent faites instinctivement - qu&#039;elles soient bonnes ou mauvaises. C&#039;est dans la nature humaine de r\u00e9agir aux situations, aux exp\u00e9riences et m\u00eame aux gens sans rien savoir de ces sc\u00e9narios.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il est juste de dire que la premi\u00e8re impression compte - purement et simplement. Malheureusement, c&#039;est <em>ne pas <\/em>si clair et simple en tant que d\u00e9taillant de r\u00e9agir \u00e0 ces r\u00e9alit\u00e9s. Au lieu de cela, les commer\u00e7ants doivent accepter les responsabilit\u00e9s qui accompagnent le fait d&#039;\u00eatre jug\u00e9s et de r\u00e9agir - <em>en fin de compte <\/em>visant \u00e0 laisser de bonnes premi\u00e8res impressions afin que les clients se souviennent positivement.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">La recherche sugg\u00e8re qu&#039;il suffit d&#039;un <a href=\"https:\/\/www.psychologicalscience.org\/observer\/how-many-seconds-to-a-first-impression\" target=\"_blank\" rel=\"noopener noreferrer\">dixi\u00e8me de seconde<\/a> aux particuliers de se forger une opinion, ce qui signifie que les d\u00e9taillants n&#039;ont aucun temps \u00e0 perdre pour attirer l&#039;attention des clients.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Des entr\u00e9es de vitrine \u00e0 l&#039;attrait ext\u00e9rieur, en passant par le merchandising int\u00e9rieur, le comportement des employ\u00e9s, le code vestimentaire du personnel et plus encore, chaque d\u00e9tail compte. Les d\u00e9taillants qui souhaitent garantir une premi\u00e8re impression positive doivent se concentrer sur deux domaines cl\u00e9s\u00a0: votre attrait visuel initial et l&#039;accueil de vos clients.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Concentrez-vous sur l&#039;attrait visuel <\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-rich is-provider-instagram wp-block-embed-instagram\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"instagram-media\" data-instgrm-captioned data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/BJFfGHlDu0u\/?utm_source=ig_embed&amp;utm_campaign=loading\" data-instgrm-version=\"14\" style=\" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:658px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);\"><div style=\"padding:16px;\"> <a href=\"https:\/\/www.instagram.com\/p\/BJFfGHlDu0u\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; width:100%;\" target=\"_blank\"> <div style=\" display: flex; flex-direction: row; align-items: center;\"> <div style=\"background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;\"><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;\"><\/div><\/div><\/div><div style=\"padding: 19% 0;\"><\/div> <div style=\"display:block; height:50px; margin:0 auto 12px; width:50px;\"><svg width=\"50px\" height=\"50px\" viewbox=\"0 0 60 60\" version=\"1.1\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"https:\/\/www.w3.org\/1999\/xlink\"><g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g transform=\"translate(-511.000000, -20.000000)\" fill=\"#000000\"><g><path d=\"M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631\"><\/path><\/g><\/g><\/g><\/svg><\/div><div style=\"padding-top: 8px;\"> <div style=\" color:#3897f0; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;\">Voir ce post sur Instagram<\/div><\/div><div style=\"padding: 12.5% 0;\"><\/div> <div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\"><div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div> <div style=\"background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div><\/div><div style=\"margin-left: 8px;\"> <div style=\" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div> <div style=\" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)\"><\/div><\/div><div style=\"margin-left: auto;\"> <div style=\" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div> <div style=\" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div> <div style=\" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div><\/div><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;\"><\/div><\/div><\/a><p style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;\"><a href=\"https:\/\/www.instagram.com\/p\/BJFfGHlDu0u\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none;\" target=\"_blank\">Un post partag\u00e9 par Siobhan Ferguson | PrettyCityLondon (@prettycitylondon)<\/a><\/p><\/div><\/blockquote><script async src=\"\/\/platform.instagram.com\/en_US\/embeds.js\"><\/script>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">L&#039;apparence compte. Voil\u00e0, je l&#039;ai dit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">De votre vitrine \u00e0 vos affichages visuels en passant par le code vestimentaire de vos employ\u00e9s, les gens porteront un jugement en fonction des impressions visuelles de votre magasin. Reconna\u00eetre cette r\u00e9alit\u00e9 vous offre l&#039;opportunit\u00e9 de renforcer vos normes visuelles et les premi\u00e8res impressions de votre marque.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voici les 3 zones visuelles cl\u00e9s sur lesquelles se concentrer\u00a0:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Ext\u00e9rieur du magasin<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L&#039;ext\u00e9rieur de votre magasin doit offrir une signalisation claire qui non seulement partage le nom de votre magasin, mais offre \u00e9galement les heures d&#039;ouverture, les coordonn\u00e9es et des informations sur ce que propose votre assortiment de magasins.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Par exemple, le nom d&#039;une boutique appel\u00e9e Nicole&#039;s Boutique n&#039;identifie pas clairement ce que cette boutique peut vendre. Mais \u00e9tendre les d\u00e9tails suppl\u00e9mentaires qui peuvent inclure la mode et les accessoires offrira une compr\u00e9hension plus claire aux clients.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63428\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/5-reasons-people-leave-your-stores-without-buying-anything-and-how-to-fix-it\/growth-guest-expeience-grey\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"growth-guest-expeience-grey\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63428\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Pr\u00e9sentoirs de magasin<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsqu&#039;un client entre dans un magasin, il regarde naturellement autour de lui. Vos pr\u00e9sentoirs influencent positivement ou n\u00e9gativement l&#039;impression qu&#039;ils ont de votre magasin.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les pr\u00e9sentoirs sont-ils rang\u00e9s, bien approvisionn\u00e9s et ont-ils une signal\u00e9tique claire\u00a0? Pour faire une bonne premi\u00e8re impression, utilisez ce <a href=\"https:\/\/blog.bindy.com\/fr\/merchandising-checklist-for-2019\/\" target=\"_blank\" rel=\"noopener noreferrer\">check-list de marchandisage<\/a> pour vous assurer que votre marchandisage ne contribue qu&#039;\u00e0 une premi\u00e8re impression positive.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"583\" data-attachment-id=\"63989\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/dirty_clothes-o\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?fit=900%2C750&amp;ssl=1\" data-orig-size=\"900,750\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Dirty_Clothes-o\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?fit=700%2C583&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=700%2C583&#038;ssl=1\" alt=\"\" class=\"wp-image-63989\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=300%2C250&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=768%2C640&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=14%2C12&amp;ssl=1 14w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=700%2C583&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=480%2C400&amp;ssl=1 480w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Code vestimentaire du magasin<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La tenue compte. Les codes vestimentaires sont l&#039;occasion pour un d\u00e9taillant de vraiment se d\u00e9marquer de ses concurrents et d&#039;offrir un service client qui influencera positivement les impressions des clients. Assurez-vous que le personnel de votre magasin a mis en place un code vestimentaire qui contribue \u00e0 la marque de votre magasin et qui, de m\u00eame, ne d\u00e9tourne pas les clients de ce pour quoi ils sont vraiment l\u00e0, c&#039;est-\u00e0-dire faire du shopping.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Mettre en \u0153uvre les attentes des clients en mati\u00e8re de communication <\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Rien ne peut tout \u00e0 fait offrir une bonne premi\u00e8re impression comme une bonne communication. Gardant cela \u00e0 l&#039;esprit, les commer\u00e7ants doivent \u00eatre proactifs pour identifier les fa\u00e7ons dont ils souhaitent que le personnel de leur magasin accueille et soutienne les clients qui entrent dans leur magasin.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9tendre les informations sur les promotions ou les produits en magasin est un d\u00e9clencheur de conversation naturel pour les d\u00e9taillants, mais dire bonjour est la premi\u00e8re \u00e9tape pour donner aux clients la possibilit\u00e9 de dialoguer avec le personnel de votre magasin. Pour cette raison - et parce que les secondes comptent ici - consid\u00e9rez comment votre magasin accueille actuellement les clients, puis consid\u00e9rez les variations qui peuvent exister au sein de votre \u00e9quipe de magasin.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Offrez-vous un accueil coh\u00e9rent \u00e0 tous les clients qui franchissent vos portes\u00a0? Ou vos salutations varient-elles en fonction de la personne qui les adresse\u00a0? De plus, comment cette salutation est-elle d\u00e9livr\u00e9e\u2026 avec un contact visuel\u00a0? Derri\u00e8re votre zone d&#039;encaissement\u00a0? Ou o\u00f9 se trouve le personnel de votre magasin au moment o\u00f9 quelqu&#039;un entre dans votre magasin\u00a0? Regarder sous tous les angles votre premier bonjour aux clients peut sembler simple, mais chaque d\u00e9tail compte ici.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1280\" data-attachment-id=\"10050\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/shutterstock_787055164-3\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"shutterstock_787055164\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Photo credit: Shutterstock&lt;\/p&gt;\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?fit=700%2C467&amp;ssl=1\" src=\"https:\/\/i2.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?fit=700%2C467&amp;ssl=1\" alt=\"\" class=\"wp-image-10050\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=2048%2C1365&amp;ssl=1 2048w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=700%2C467&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=2000%2C1333&amp;ssl=1 2000w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=900%2C600&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><figcaption class=\"wp-element-caption\">Cr\u00e9dit photo : Shutterstock<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Pour vous aider \u00e0 perfectionner l&#039;accueil de votre magasin, tenez compte des points suivants\u00a0:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Identifiez un message d&#039;accueil standard que tout le personnel du magasin est cens\u00e9 utiliser lorsque quelqu&#039;un entre dans votre magasin. <\/strong>Cette salutation fait alors partie de l&#039;image de marque de votre magasin et contribue \u00e0 cr\u00e9er une impression m\u00e9morable sur les clients en raison de sa nature r\u00e9p\u00e9titive.<\/li>\n\n\n\n<li><strong>Gardez l&#039;accueil du magasin optimiste et amical. <\/strong>Un simple &quot;bonjour&quot; est trop simple. Pourtant, un &quot;bonjour, bienvenue au nom de votre magasin&quot; est assez simple sans \u00eatre trop insistant. Les clients ne se sentiront pas oblig\u00e9s d&#039;\u00eatre imm\u00e9diatement redirig\u00e9s vers une zone de vente que vous pouvez \u00e9galement leur indiquer ou la pression de d\u00e9penser du tout et \u00e0 la place, profitez simplement de votre magasin. Et si votre magasin est commercialis\u00e9 et assorti \u00e0 son meilleur, les prochaines \u00e9tapes menant aux achats des clients devraient instinctivement commencer \u00e0 se produire.<\/li>\n\n\n\n<li><strong>Offrez la salutation avec un sourire sinc\u00e8re et un contact visuel.<\/strong> Apr\u00e8s tout, il s&#039;agit de premi\u00e8res impressions, tu te souviens ? Dire quelque chose n&#039;a d&#039;importance que lorsqu&#039;il est dit avec intention, alors entra\u00eenez votre \u00e9quipe \u00e0 \u00eatre sinc\u00e8re dans ses salutations. Cela signifie regarder vers le haut si leur t\u00eate est baiss\u00e9e, \u00e9tablir un contact visuel au lieu de d\u00e9tourner le regard et offrir un sourire qui accueille les clients avec un accueil chaleureux par rapport \u00e0 toute autre chose.<\/li>\n\n\n\n<li><strong>Auditez pour vous assurer que votre message d&#039;accueil est adopt\u00e9.<\/strong> \u00catre dans vos magasins et mener <a href=\"https:\/\/bindy.com\/products\/retail-audit\/\" target=\"_blank\" rel=\"noopener noreferrer\">audits r\u00e9guliers du commerce de d\u00e9tail<\/a> ou les inspections renforcent les normes de la marque. La seule fa\u00e7on de savoir si les employ\u00e9s appliquent leurs comp\u00e9tences en communication nouvellement acquises est de visiter le magasin. De plus, entrer dans vos magasins et les inspecter offre aux employ\u00e9s du magasin la possibilit\u00e9 de poser des questions et de faire part de leurs commentaires.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/bindy.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-17-800.png?w=700&#038;ssl=1\" alt=\"Bindy - Banni\u00e8res publicitaires - Jan 2020 - v8\" class=\"wp-image-7426\"\/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Enfin, rappelez-vous que dans un monde rempli de technologie et de listes de t\u00e2ches apparemment sans fin pour vous et vos consommateurs, faites en sorte que chaque instant compte lorsqu&#039;il s&#039;agit de se connecter avec les clients.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Derni\u00e8res pens\u00e9es\u2026<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La premi\u00e8re impression est ce qui m\u00e8ne \u00e0 la suivante et finalement, ce qui rend votre marque m\u00e9morable\u2026 ou pas. Quant aux r\u00e9compenses des premi\u00e8res impressions positives\u00a0? Ventes!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A propos de l&#039;auteur:<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"803\" data-attachment-id=\"5716\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/rm-nlreyhle_headshot_2019-1\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?fit=800%2C803&amp;ssl=1\" data-orig-size=\"800,803\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"RM-NLReyhle_Headshot_2019 (1)\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?fit=700%2C703&amp;ssl=1\" src=\"https:\/\/i1.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?zoom=0.8999999761581421&amp;resize=217%2C213&amp;ssl=1\" alt=\"RM-NLReyhle_Headshot_2019 (1)\" class=\"wp-image-5716\" style=\"width:216px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><em>Nicole Leinbach Reyhle est la fondatrice de&nbsp;<a href=\"https:\/\/retailminded.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">RetailMinded<\/a>&nbsp;et l&#039;auteur de <a href=\"https:\/\/retailminded.com\/retail-101-the-book\/#.XhiKRshKiUk\">Commerce de d\u00e9tail 101<\/a>Elle collabore r\u00e9guli\u00e8rement au Today Show et \u00e0 Forbes et est la porte-parole du Small Business Saturday d&#039;American Express. Reyhle est reconnue comme l&#039;une des 10 meilleures leaders d&#039;opinion du commerce de d\u00e9tail par Vend et comme une \u00ab futuriste \u00bb du commerce de d\u00e9tail pour IBM.&nbsp;<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>\u00c0 quand remonte la derni\u00e8re fois que vous avez \u00e9mis une hypoth\u00e8se \u00e0 propos de quelque chose\u00a0? Ou quelqu&#039;un ? La r\u00e9alit\u00e9 est que les hypoth\u00e8ses sont souvent faites instinctivement - qu&#039;elles soient bonnes ou mauvaises. C&#039;est dans la nature humaine de r\u00e9agir aux situations, aux exp\u00e9riences et m\u00eame aux gens sans rien savoir de ces sc\u00e9narios. Il est juste de dire que les premi\u00e8res impressions comptent - \u2026 <a href=\"https:\/\/blog.bindy.com\/fr\/how-retailers-can-create-a-positive-first-impression\/\" class=\"more-link\">Lire la suite <span class=\"screen-reader-text\">Comment les d\u00e9taillants peuvent cr\u00e9er une premi\u00e8re impression positive<\/span> <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":5739,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[431564],"tags":[677173950,88195,677173948,677173949],"class_list":["post-7176","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-sales","tag-communication","tag-customer-experience","tag-first-impression","tag-visual-appeal"],"yoast_head":"<!-- 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