{"id":60277,"date":"2023-05-31T15:05:25","date_gmt":"2023-05-31T19:05:25","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=60277"},"modified":"2025-09-05T08:39:43","modified_gmt":"2025-09-05T12:39:43","slug":"les-principales-raisons-pour-lesquelles-les-gens-laissent-des-avis-negatifs-sur-les-restaurants-et-comment-les-corriger","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/fr\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/","title":{"rendered":"Principales raisons pour lesquelles les gens laissent des avis n\u00e9gatifs sur les restaurants (et comment y rem\u00e9dier)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Les avis en ligne font une \u00e9norme diff\u00e9rence dans l&#039;endroit o\u00f9 les gens choisissent de manger ces jours-ci. <a href=\"https:\/\/bloomintelligence.com\/blog\/how-restaurant-ratings-reviews-affect-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">90% de convives<\/a> rechercher des restaurants en ligne avant de choisir un endroit pour manger. 33% ne mangera dans aucun endroit qui a moins de quatre \u00e9toiles.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En fin de compte, cela signifie que les critiques n\u00e9gatives ont un impact significatif sur un restaurant. En plus de r\u00e9duire votre achalandage et votre rentabilit\u00e9 imm\u00e9diate, ils peuvent aussi :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>R\u00e9duisez votre visibilit\u00e9 en ligne.<\/strong> Les plateformes d&#039;avis et les moteurs de recherche tiennent compte du contenu g\u00e9n\u00e9r\u00e9 par les utilisateurs, y compris les avis, lors du classement des entreprises. Si votre classement est m\u00e9diocre, vous appara\u00eetrez en bas des recherches \u2013 ou potentiellement pas du tout.<\/li>\n\n\n\n<li><strong>\u00c9rosion de la confiance avec les clients actuels,<\/strong> vous faisant perdre votre base loyale.<\/li>\n\n\n\n<li><strong>Endommagez votre r\u00e9putation<\/strong>, ce qui vous am\u00e8ne \u00e0 rencontrer des probl\u00e8mes tels que le roulement du personnel et la difficult\u00e9 \u00e0 embaucher de grands talents.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Que faire lorsque vous recevez une mauvaise critique<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">De mauvaises critiques arrivent m\u00eame aux \u00e9tablissements les plus incroyables. La meilleure chose que vous puissiez faire est de vous en occuper. Les plateformes d&#039;avis en ligne comme Yelp permettent g\u00e9n\u00e9ralement au propri\u00e9taire ou au gestionnaire de r\u00e9pondre publiquement. C&#039;est votre chance non seulement de r\u00e9parer ce qui n&#039;a pas fonctionn\u00e9 pour le client qui a laiss\u00e9 l&#039;avis, mais de montrer aux clients potentiels combien d&#039;efforts et de soins vous y consacrerez. <em>leur<\/em> exp\u00e9rience.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quelques bonnes pratiques pour r\u00e9pondre aux avis n\u00e9gatifs\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Restez professionnel. R\u00e9digez une r\u00e9ponse r\u00e9fl\u00e9chie et polie.<\/li>\n\n\n\n<li>R\u00e9pondez rapidement afin de pouvoir r\u00e9soudre le probl\u00e8me en temps voulu.<\/li>\n\n\n\n<li>Commencez votre r\u00e9ponse en exprimant votre gratitude pour les commentaires du client. Cela d\u00e9montre un \u00e9tat d&#039;esprit de croissance et une volont\u00e9 de s&#039;investir dans l&#039;exp\u00e9rience client.<\/li>\n\n\n\n<li>Reconnaissez le probl\u00e8me sp\u00e9cifique soulev\u00e9 dans l&#039;avis et excusez-vous pour toute exp\u00e9rience n\u00e9gative v\u00e9cue par le client. Faites preuve d&#039;empathie et de compr\u00e9hension envers leurs pr\u00e9occupations.<\/li>\n\n\n\n<li>Mettez la conversation hors ligne afin de pouvoir fournir votre solution en priv\u00e9.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Un exemple parfait d&#039;une bonne r\u00e9ponse qui aborde tout ce qui pr\u00e9c\u00e8de vient de <a href=\"https:\/\/www.yelp.com\/biz\/founding-farmers-washington-washington-3\" target=\"_blank\" rel=\"noreferrer noopener\">La Bretagne chez l&#039;Agriculteur Fondateur<\/a> en CC. Regarde:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"216\" data-attachment-id=\"60281\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/image-1-4\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=1600%2C493&amp;ssl=1\" data-orig-size=\"1600,493\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image-1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=700%2C216&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&#038;ssl=1\" alt=\"\" class=\"wp-image-60281\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1024%2C316&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=300%2C92&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=768%2C237&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1536%2C473&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=18%2C6&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1200%2C370&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1298%2C400&amp;ssl=1 1298w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1600&amp;ssl=1 1600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Raisons pour lesquelles les clients laissent des avis n\u00e9gatifs et comment les \u00e9viter<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bien s\u00fbr, il vaut mieux \u00e9viter de recevoir de mauvaises critiques en premier lieu. Pour ce faire, vous devez comprendre la vari\u00e9t\u00e9 des facteurs qui entrent dans une critique de restaurant, afin que vous puissiez am\u00e9liorer ces domaines dans votre restaurant.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Mauvais service<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La qualit\u00e9 du service fourni par votre personnel est un v\u00e9ritable atout pour un restaurant. Les plaintes courantes concernant le service incluent\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service lent<\/li>\n\n\n\n<li>Personnel d\u00e9sagr\u00e9able<\/li>\n\n\n\n<li>Erreurs dans les commandes<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63402\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/hotel-lobby-and-common-areas-checklist\/hospitality-fairy-blue\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"hospitality-fairy-blue\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63402\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">La meilleure fa\u00e7on d&#039;\u00e9viter un service m\u00e9diocre dans votre restaurant est de fournir une formation compl\u00e8te \u00e0 tous les membres du personnel, y compris les serveurs, les h\u00f4tes et le personnel de cuisine, sur les meilleures pratiques en mati\u00e8re de service client et <a href=\"https:\/\/blog.bindy.com\/fr\/quelles-sont-les-normes-de-marque\/\" target=\"_blank\" rel=\"noreferrer noopener\">normes de la marque<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bien que la formation soit essentielle, la formation \u00e0 elle seule ne garantit pas le respect des normes de la marque. Le personnel peut \u00eatre form\u00e9, r\u00e9pondre au quiz et r\u00e9ussir le test, mais applique-t-il les comp\u00e9tences acquises l\u00e0 o\u00f9 cela compte, am\u00e9liorant ainsi l&#039;exp\u00e9rience client ? Alors assurez-vous que vous aussi <a href=\"https:\/\/blog.bindy.com\/fr\/comment-proteger-la-marque-avec-les-visites-du-site\/\" target=\"_blank\" rel=\"noreferrer noopener\">prot\u00e9ger la marque avec des visites sur site<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Enfin, la rationalisation de vos processus est \u00e9galement essentielle pour permettre \u00e0 votre personnel de fournir un bon service. Le personnel ne peut pas aider avec un service lent si la faute r\u00e9side dans les processus. Optimisez les op\u00e9rations du restaurant pour assurer un service fluide et efficace. Minimisez les temps d&#039;attente, rationalisez les processus de prise de commande et de livraison de nourriture et assurez-vous que les membres du personnel sont bien coordonn\u00e9s pour \u00e9viter les retards ou les erreurs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Qualit\u00e9 de la nourriture<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quand les gens sortent manger, ils le font pour la nourriture. Et tandis que le go\u00fbt est certainement le facteur le plus important dans ce que les clients pensent de votre nourriture, la pr\u00e9sentation et la fra\u00eecheur des ingr\u00e9dients sont \u00e9galement tr\u00e8s importantes.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"65939\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/giant_restaurant_800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=800%2C800&amp;ssl=1\" data-orig-size=\"800,800\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"giant_restaurant_800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&#038;ssl=1\" alt=\"\" class=\"wp-image-65939\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Heureusement, vous pouvez \u00e9galement faire beaucoup pour vous assurer que vos aliments sont de la meilleure qualit\u00e9 \u00e0 tous les niveaux. Voici quelques strat\u00e9gies :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Achetez vos ingr\u00e9dients aupr\u00e8s de fournisseurs r\u00e9put\u00e9s ou de fournisseurs privil\u00e9gi\u00e9s pour vous assurer qu&#039;ils r\u00e9pondent \u00e0 vos normes.&nbsp;<\/li>\n\n\n\n<li>Mettre en \u0153uvre des processus rigoureux de contr\u00f4le qualit\u00e9 tant sur les ingr\u00e9dients entrant dans la cuisine que sur les plats finaux quittant la cuisine pour r\u00e9pondre aux normes \u00e9tablies.&nbsp;<\/li>\n\n\n\n<li>\u00c9valuez en permanence les performances des \u00e9l\u00e9ments de menu. Faites attention aux commentaires des clients et \u00e0 la popularit\u00e9. Supprimez ou modifiez les plats qui ne sont pas performants.<\/li>\n\n\n\n<li>Favoriser une culture d&#039;am\u00e9lioration continue en cuisine. Encouragez le personnel \u00e0 partager des id\u00e9es, \u00e0 exp\u00e9rimenter de nouvelles saveurs et \u00e0 perfectionner les techniques de cuisson.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"583\" data-attachment-id=\"63987\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/dirty_bread-b\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=900%2C750&amp;ssl=1\" data-orig-size=\"900,750\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Dirty_Bread-b\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=700%2C583&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&#038;ssl=1\" alt=\"\" class=\"wp-image-63987\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=300%2C250&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=768%2C640&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=14%2C12&amp;ssl=1 14w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=480%2C400&amp;ssl=1 480w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Ambiance&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L&#039;ambiance de votre restaurant est essentielle \u00e0 l&#039;exp\u00e9rience des clients. Un espace mal \u00e9clair\u00e9 et mal meubl\u00e9 peut avoir la meilleure nourriture du monde, mais sera toujours rebutant pour les invit\u00e9s.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-attachment-id=\"60286\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/emptyglassesinrestaurant-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;Shutterstock&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;Copyright (c) 2011 Shutterstock.  No use without permission.&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;Empty,Glasses,In,Restaurant&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Empty,Glasses,In,Restaurant\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=700%2C467&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&#038;ssl=1\" alt=\"\" class=\"wp-image-60286\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2048%2C1366&amp;ssl=1 2048w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=18%2C12&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2000%2C1334&amp;ssl=1 2000w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=900%2C600&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Pour cr\u00e9er une ambiance agr\u00e9able pour les clients et g\u00e9n\u00e9rer d&#039;excellentes critiques, vous devez d\u00e9velopper un concept clair pour le restaurant qui correspond \u00e0 l&#039;exp\u00e9rience culinaire souhait\u00e9e. Pour \u00e9toffer pleinement ce concept, vous devrez\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Faites attention aux choix d&#039;\u00e9clairage, car cela a un impact significatif sur l&#039;ambiance. Utilisez une combinaison d&#039;\u00e9clairage naturel et artificiel pour cr\u00e9er un environnement chaleureux et confortable. Un \u00e9clairage tamis\u00e9 peut cr\u00e9er une atmosph\u00e8re chaleureuse pour les repas intimes, tandis qu&#039;un \u00e9clairage plus lumineux peut \u00eatre plus adapt\u00e9 aux environnements d\u00e9contract\u00e9s ou familiaux.<\/li>\n\n\n\n<li>S\u00e9lectionnez une musique de fond appropri\u00e9e qui compl\u00e8te l&#039;ambiance g\u00e9n\u00e9rale et am\u00e9liore l&#039;exp\u00e9rience culinaire.<\/li>\n\n\n\n<li>Investissez dans des options de si\u00e8ges confortables qui r\u00e9pondent \u00e0 diff\u00e9rents besoins, comme des chaises rembourr\u00e9es ou des cabines. Consid\u00e9rez l&#039;espacement entre les tables pour offrir aux clients de l&#039;intimit\u00e9 et suffisamment d&#039;espace pour se d\u00e9placer confortablement.<\/li>\n\n\n\n<li>Maintenir un haut niveau de propret\u00e9 dans tout le restaurant. Nettoyez r\u00e9guli\u00e8rement la salle \u00e0 manger, y compris les tables, les chaises, les sols et les toilettes.&nbsp;<\/li>\n\n\n\n<li>Assurez-vous que la temp\u00e9rature dans le restaurant est confortable pour les clients. Des syst\u00e8mes appropri\u00e9s doivent \u00eatre en place pour cr\u00e9er un environnement agr\u00e9able quel que soit le temps qu&#039;il fait dehors.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ces conseils s&#039;appliquent aux espaces ext\u00e9rieurs comme \u00e0 l&#039;int\u00e9rieur, y compris la temp\u00e9rature. Les espaces ext\u00e9rieurs doivent \u00eatre \u00e9quip\u00e9s de ventilateurs, d&#039;ombre et d&#039;\u00e9l\u00e9ments chauffants.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Envelopper<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En fin de compte, la meilleure fa\u00e7on d&#039;\u00e9viter les mauvaises critiques est de se soucier profond\u00e9ment de votre exp\u00e9rience client. Si vous voulez que vos invit\u00e9s aient un bon repas, vos soins se refl\u00e9teront dans la nourriture, le service et l&#039;environnement.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"56953\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/bindy-banner-ads-with-iph13_linkedin-1-copie-16-800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=800%2C418&amp;ssl=1\" data-orig-size=\"800,418\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Bindy-Banner ads with Iph13_LinkedIn &amp;#8211; 1 copie 16-800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-56953\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=766%2C400&amp;ssl=1 766w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">J&#039;esp\u00e8re que les conseils ci-dessus vous aideront, vous et votre \u00e9quipe, \u00e0 mettre en \u0153uvre des processus et des meilleures pratiques qui cr\u00e9ent des avis dignes de 5 \u00e9toiles. Pour de meilleurs r\u00e9sultats, assurez-vous de v\u00e9rifier et d&#039;\u00e9valuer r\u00e9guli\u00e8rement les op\u00e9rations de votre restaurant pour vous assurer que vos proc\u00e9dures sont suivies \u00e0 la lettre.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Utilisez Bindy <a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\">logiciel d&#039;audit et d&#039;inspection de restaurant<\/a> pour garder votre entreprise en pleine forme. Bindy vous permet d&#039;inspecter et de valider toutes les op\u00e9rations en amont et en aval, la pr\u00e9paration des aliments, le service client et plus encore, pour vous assurer que toutes les \u00e9quipes et tous les sites r\u00e9pondent aux normes de votre marque.&nbsp;<a href=\"https:\/\/bindy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">En savoir plus sur Bindy<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A propos de l&#039;auteur:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"193\" data-attachment-id=\"11488\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/francesanicasio-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" data-orig-size=\"193,193\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"francesanicasio\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=193%2C193&amp;ssl=1\" alt=\"\" class=\"wp-image-11488\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?w=193&amp;ssl=1 193w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 193px) 100vw, 193px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.francescanicasio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Francesca Nicasio<\/a>&nbsp;est experte en vente au d\u00e9tail, strat\u00e8ge en contenu B2B et LinkedIn TopVoice. Elle \u00e9crit sur les tendances, les conseils et les meilleures pratiques qui permettent aux d\u00e9taillants d&#039;augmenter leurs ventes et de mieux servir leurs clients. <\/p>","protected":false},"excerpt":{"rendered":"<p>Les avis en ligne font une \u00e9norme diff\u00e9rence quant aux endroits o\u00f9 les gens choisissent de manger de nos jours. 90% de clients recherchent des restaurants en ligne avant de choisir un endroit o\u00f9 manger. 33% ne mangera dans aucun endroit ayant moins de quatre \u00e9toiles. En fin de compte, cela signifie que les avis n\u00e9gatifs ont un impact significatif sur un restaurant. En plus de r\u00e9duire\u2026 <a href=\"https:\/\/blog.bindy.com\/fr\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/\" class=\"more-link\">Lire la suite <span class=\"screen-reader-text\">Principales raisons pour lesquelles les gens laissent des avis n\u00e9gatifs sur les restaurants (et comment y rem\u00e9dier)<\/span> <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":60284,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[319730,677174005],"tags":[677174253,30205,38336434,677174193],"class_list":["post-60277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qsr","category-how-to","tag-dining-experience","tag-food-service","tag-food-service-compliance","tag-restaurants"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)<\/title>\n<meta name=\"description\" content=\"90% of diners research restaurants online before choosing a place to eat. These are some reasons people leave negative restaurant reviews.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/fr\/les-principales-raisons-pour-lesquelles-les-gens-laissent-des-avis-negatifs-sur-les-restaurants-et-comment-les-corriger\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)\" \/>\n<meta property=\"og:description\" content=\"90% of diners research restaurants online before choosing a place to eat. These are some reasons people leave negative restaurant reviews.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.bindy.com\/fr\/les-principales-raisons-pour-lesquelles-les-gens-laissent-des-avis-negatifs-sur-les-restaurants-et-comment-les-corriger\/\" \/>\n<meta property=\"og:site_name\" content=\"Audits, Tasks and Communication\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bindyhq\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-31T19:05:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-05T12:39:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_1125853544-2.jpg?_t=1757075983\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Bindy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@bindyhq\" \/>\n<meta name=\"twitter:site\" content=\"@bindyhq\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/\"},\"author\":{\"name\":\"Bindy\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#\\\/schema\\\/person\\\/d5e8de9f43631f43e8ad334d7d28c52f\"},\"headline\":\"Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)\",\"datePublished\":\"2023-05-31T19:05:25+00:00\",\"dateModified\":\"2025-09-05T12:39:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/\"},\"wordCount\":1118,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/shutterstock_1125853544-2.jpg?fit=1920%2C1440&ssl=1\",\"keywords\":[\"dining experience\",\"food service\",\"food service compliance\",\"restaurants\"],\"articleSection\":[\"\ud83c\udf54 Food Service and Restaurants\",\"\ud83d\udcd6 How-to guides\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/\",\"url\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/\",\"name\":\"Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/shutterstock_1125853544-2.jpg?fit=1920%2C1440&ssl=1\",\"datePublished\":\"2023-05-31T19:05:25+00:00\",\"dateModified\":\"2025-09-05T12:39:43+00:00\",\"description\":\"90% of diners research restaurants online before choosing a place to eat. These are some reasons people leave negative restaurant reviews.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/shutterstock_1125853544-2.jpg?fit=1920%2C1440&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/shutterstock_1125853544-2.jpg?fit=1920%2C1440&ssl=1\",\"width\":1920,\"height\":1440},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.bindy.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#website\",\"url\":\"https:\\\/\\\/blog.bindy.com\\\/\",\"name\":\"Audits, Tasks and Communication\",\"description\":\"Inspect your sites, verify brand standards, and send tasks. Get real-time reports, signatures, videos, and photo verifications.\",\"publisher\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.bindy.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#organization\",\"name\":\"Bindy\",\"url\":\"https:\\\/\\\/blog.bindy.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/Bindy-logo-horiz-col-72DPI.png?fit=1005%2C301&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/Bindy-logo-horiz-col-72DPI.png?fit=1005%2C301&ssl=1\",\"width\":1005,\"height\":301,\"caption\":\"Bindy\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/bindyhq\",\"https:\\\/\\\/x.com\\\/bindyhq\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/bindyhq\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#\\\/schema\\\/person\\\/d5e8de9f43631f43e8ad334d7d28c52f\",\"name\":\"Bindy\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g\",\"caption\":\"Bindy\"},\"description\":\"Bindy is a cloud-powered app to automate \u2714\ufe0f audits, \ud83d\uddd3\ufe0f tasks and \ud83d\udce3 communication for retail and hospitality. Deploy and verify brand standards, tasks, and corrective actions to your sites with ease. Get real-time reports, signatures, videos, and photo verifications.\",\"sameAs\":[\"https:\\\/\\\/www.bindy.com\"],\"url\":\"https:\\\/\\\/blog.bindy.com\\\/fr\\\/author\\\/betterdot\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Principales raisons pour lesquelles les gens laissent des avis n\u00e9gatifs sur les restaurants (et comment y rem\u00e9dier)","description":"90% des clients recherchent des restaurants en ligne avant de choisir un endroit o\u00f9 manger. Ce sont quelques-unes des raisons pour lesquelles les gens laissent des avis n\u00e9gatifs sur les restaurants.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.bindy.com\/fr\/les-principales-raisons-pour-lesquelles-les-gens-laissent-des-avis-negatifs-sur-les-restaurants-et-comment-les-corriger\/","og_locale":"fr_FR","og_type":"article","og_title":"Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)","og_description":"90% of diners research restaurants online before choosing a place to eat. These are some reasons people leave negative restaurant reviews.","og_url":"https:\/\/blog.bindy.com\/fr\/les-principales-raisons-pour-lesquelles-les-gens-laissent-des-avis-negatifs-sur-les-restaurants-et-comment-les-corriger\/","og_site_name":"Audits, Tasks and Communication","article_publisher":"https:\/\/www.facebook.com\/bindyhq","article_published_time":"2023-05-31T19:05:25+00:00","article_modified_time":"2025-09-05T12:39:43+00:00","og_image":[{"width":1920,"height":1440,"url":"https:\/\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_1125853544-2.jpg?_t=1757075983","type":"image\/jpeg"}],"author":"Bindy","twitter_card":"summary_large_image","twitter_creator":"@bindyhq","twitter_site":"@bindyhq","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.bindy.com\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/#article","isPartOf":{"@id":"https:\/\/blog.bindy.com\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/"},"author":{"name":"Bindy","@id":"https:\/\/blog.bindy.com\/#\/schema\/person\/d5e8de9f43631f43e8ad334d7d28c52f"},"headline":"Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)","datePublished":"2023-05-31T19:05:25+00:00","dateModified":"2025-09-05T12:39:43+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.bindy.com\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/"},"wordCount":1118,"commentCount":0,"publisher":{"@id":"https:\/\/blog.bindy.com\/#organization"},"image":{"@id":"https:\/\/blog.bindy.com\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_1125853544-2.jpg?fit=1920%2C1440&ssl=1","keywords":["dining experience","food service","food service compliance","restaurants"],"articleSection":["\ud83c\udf54 Food Service and Restaurants","\ud83d\udcd6 How-to guides"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.bindy.com\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.bindy.com\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/","url":"https:\/\/blog.bindy.com\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/","name":"Principales raisons pour lesquelles les gens laissent des avis n\u00e9gatifs sur les restaurants (et comment y rem\u00e9dier)","isPartOf":{"@id":"https:\/\/blog.bindy.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.bindy.com\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/#primaryimage"},"image":{"@id":"https:\/\/blog.bindy.com\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_1125853544-2.jpg?fit=1920%2C1440&ssl=1","datePublished":"2023-05-31T19:05:25+00:00","dateModified":"2025-09-05T12:39:43+00:00","description":"90% des clients recherchent des restaurants en ligne avant de choisir un endroit o\u00f9 manger. Ce sont quelques-unes des raisons pour lesquelles les gens laissent des avis n\u00e9gatifs sur les restaurants.","breadcrumb":{"@id":"https:\/\/blog.bindy.com\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.bindy.com\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/blog.bindy.com\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/#primaryimage","url":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_1125853544-2.jpg?fit=1920%2C1440&ssl=1","contentUrl":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_1125853544-2.jpg?fit=1920%2C1440&ssl=1","width":1920,"height":1440},{"@type":"BreadcrumbList","@id":"https:\/\/blog.bindy.com\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.bindy.com\/"},{"@type":"ListItem","position":2,"name":"Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)"}]},{"@type":"WebSite","@id":"https:\/\/blog.bindy.com\/#website","url":"https:\/\/blog.bindy.com\/","name":"Audits, t\u00e2ches et communication","description":"Inspectez vos sites, v\u00e9rifiez la conformit\u00e9 aux normes de votre marque et assignez des t\u00e2ches. Recevez des rapports en temps r\u00e9el, des signatures, des vid\u00e9os et des v\u00e9rifications photo.","publisher":{"@id":"https:\/\/blog.bindy.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.bindy.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/blog.bindy.com\/#organization","name":"Bindy","url":"https:\/\/blog.bindy.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/blog.bindy.com\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-logo-horiz-col-72DPI.png?fit=1005%2C301&ssl=1","contentUrl":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-logo-horiz-col-72DPI.png?fit=1005%2C301&ssl=1","width":1005,"height":301,"caption":"Bindy"},"image":{"@id":"https:\/\/blog.bindy.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/bindyhq","https:\/\/x.com\/bindyhq","https:\/\/www.linkedin.com\/company\/bindyhq\/"]},{"@type":"Person","@id":"https:\/\/blog.bindy.com\/#\/schema\/person\/d5e8de9f43631f43e8ad334d7d28c52f","name":"Bindy","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g","caption":"Bindy"},"description":"Bindy est une application cloud permettant d&#039;automatiser \u2714\ufe0f les audits, \ud83d\uddd3\ufe0f les t\u00e2ches et \ud83d\udce3 la communication pour le commerce de d\u00e9tail et l&#039;h\u00f4tellerie. D\u00e9ployez et v\u00e9rifiez facilement les normes de marque, les t\u00e2ches et les actions correctives sur vos sites. Obtenez des rapports, des signatures, des vid\u00e9os et des v\u00e9rifications photo en temps r\u00e9el.","sameAs":["https:\/\/www.bindy.com"],"url":"https:\/\/blog.bindy.com\/fr\/author\/betterdot\/"}]}},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_1125853544-2.jpg?fit=1920%2C1440&ssl=1","jetpack_likes_enabled":false,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pDNAM-fGd","jetpack-related-posts":[{"id":65671,"url":"https:\/\/blog.bindy.com\/fr\/business-case-restaurant-health-and-safety\/","url_meta":{"origin":60277,"position":0},"title":"\ud83d\udcda \u00c9tude de cas rapide\u00a0: Sant\u00e9 et s\u00e9curit\u00e9 dans les restaurants","author":"Bindy","date":"juillet 8, 2025","format":false,"excerpt":"Le restaurant \"\u00a0X\u00a0\" a re\u00e7u de multiples avertissements du service d&#039;hygi\u00e8ne. Pr\u00e9sence de moisissures dans la machine \u00e0 gla\u00e7ons, aliments stock\u00e9s sans \u00e9tiquetage et lavage des mains insuffisant. Les inspections d&#039;hygi\u00e8ne et de s\u00e9curit\u00e9 effectu\u00e9es par le responsable r\u00e9gional ne sont gu\u00e8re plus encourageantes, plusieurs manquements ayant \u00e9t\u00e9 constat\u00e9s et toujours en suspens. Le restaurant est la cible d&#039;une campagne de d\u00e9nigrement en ligne, ce qui a nui \u00e0 son chiffre d&#039;affaires\u2026","rel":"","context":"Dans &quot;\ud83c\udf54 Food Service and Restaurants&quot;","block_context":{"text":"\ud83c\udf54 Food Service and Restaurants","link":"https:\/\/blog.bindy.com\/fr\/category\/qsr\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/05\/shutterstock_538155745.jpg?fit=1200%2C801&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/05\/shutterstock_538155745.jpg?fit=1200%2C801&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/05\/shutterstock_538155745.jpg?fit=1200%2C801&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/05\/shutterstock_538155745.jpg?fit=1200%2C801&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/05\/shutterstock_538155745.jpg?fit=1200%2C801&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":65714,"url":"https:\/\/blog.bindy.com\/fr\/business-case-restaurant-food-preparation\/","url_meta":{"origin":60277,"position":1},"title":"\ud83d\udcda \u00c9tude de cas rapide\u00a0: Pr\u00e9paration des aliments au restaurant","author":"Bindy","date":"juillet 10, 2025","format":false,"excerpt":"Le restaurant \"\u00a0X\u00a0\" a un probl\u00e8me de r\u00e9gularit\u00e9 dans la pr\u00e9paration de ses plats. Ce sont les petits d\u00e9tails qui comptent. Le poulet est coup\u00e9 en cubes au lieu d&#039;\u00eatre en tranches. La salade contient de la mozzarella au lieu du cheddar. M\u00eame le cheeseburger est rat\u00e9\u00a0: le fromage est en dessous\u00a0! \u00c7a n&#039;a l&#039;air de rien, mais les clients\u2026","rel":"","context":"Dans &quot;\ud83c\udf54 Food Service and Restaurants&quot;","block_context":{"text":"\ud83c\udf54 Food Service and Restaurants","link":"https:\/\/blog.bindy.com\/fr\/category\/qsr\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/07\/shutterstock_778015423.jpg?fit=1200%2C801&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/07\/shutterstock_778015423.jpg?fit=1200%2C801&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/07\/shutterstock_778015423.jpg?fit=1200%2C801&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/07\/shutterstock_778015423.jpg?fit=1200%2C801&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/07\/shutterstock_778015423.jpg?fit=1200%2C801&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":22836,"url":"https:\/\/blog.bindy.com\/fr\/how-to-offer-a-consistent-dining-experience-across-several-locations\/","url_meta":{"origin":60277,"position":2},"title":"Comment offrir une exp\u00e9rience culinaire coh\u00e9rente sur plusieurs sites","author":"Bindy","date":"octobre 26, 2021","format":false,"excerpt":"Dans le secteur de la restauration et de l&#039;h\u00f4tellerie, g\u00e9rer un seul \u00e9tablissement est d\u00e9j\u00e0 complexe, mais la gestion de plusieurs sites multiplie les d\u00e9fis. Les clients attendent une qualit\u00e9 constante et irr\u00e9prochable de la nourriture, du service et de l&#039;ambiance \u00e0 chaque visite, dans chacun de vos \u00e9tablissements. Vous proposez peut-\u00eatre des exp\u00e9riences culinaires exceptionnelles\u2026","rel":"","context":"Dans &quot;\ud83c\udf54 Food Service and Restaurants&quot;","block_context":{"text":"\ud83c\udf54 Food Service and Restaurants","link":"https:\/\/blog.bindy.com\/fr\/category\/qsr\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":19403,"url":"https:\/\/blog.bindy.com\/fr\/7-ways-to-create-an-inviting-restaurant-atmosphere\/","url_meta":{"origin":60277,"position":3},"title":"7 fa\u00e7ons de cr\u00e9er une atmosph\u00e8re de restaurant accueillante","author":"Bindy","date":"octobre 26, 2021","format":false,"excerpt":"Nous savons tous que la restauration est un secteur tr\u00e8s concurrentiel. Pour qu&#039;un restaurant prosp\u00e8re, il est essentiel que les restaurateurs \u00e9valuent leurs strat\u00e9gies et adoptent des tactiques innovantes afin d&#039;am\u00e9liorer l&#039;exp\u00e9rience client, d&#039;accro\u00eetre la fr\u00e9quentation, les ventes et la rentabilit\u00e9. Outre la qualit\u00e9 des plats, l&#039;ambiance du restaurant joue un r\u00f4le primordial\u2026","rel":"","context":"Dans &quot;\ud83c\udf54 Food Service and Restaurants&quot;","block_context":{"text":"\ud83c\udf54 Food Service and Restaurants","link":"https:\/\/blog.bindy.com\/fr\/category\/qsr\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/03\/shutterstock_87420914.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/03\/shutterstock_87420914.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/03\/shutterstock_87420914.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/03\/shutterstock_87420914.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/03\/shutterstock_87420914.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":15535,"url":"https:\/\/blog.bindy.com\/fr\/12-ways-to-put-the-convenience-back-in-convenience-stores\/","url_meta":{"origin":60277,"position":4},"title":"12 fa\u00e7ons de remettre la \u00ab commodit\u00e9 \u00bb dans les d\u00e9panneurs","author":"Bindy","date":"octobre 26, 2021","format":false,"excerpt":"Saviez-vous que les \u00c9tats-Unis comptent plus de 150\u00a0000 sup\u00e9rettes, qui repr\u00e9sentent 801\u00a0030 milliards de tonnes de carburants vendus dans tout le pays\u00a0? Dans un secteur aussi concurrentiel, rester comp\u00e9titif et rentable demeure un d\u00e9fi majeur pour les propri\u00e9taires de sup\u00e9rettes. Ce guide pr\u00e9sente quelques solutions pratiques pour y parvenir\u2026","rel":"","context":"Dans &quot;\ud83c\udfea Convenience Stores&quot;","block_context":{"text":"\ud83c\udfea Convenience Stores","link":"https:\/\/blog.bindy.com\/fr\/category\/convenience-store\/"},"img":{"alt_text":"Convenience store","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/02\/shutterstock_1189442818.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/02\/shutterstock_1189442818.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/02\/shutterstock_1189442818.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/02\/shutterstock_1189442818.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/02\/shutterstock_1189442818.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":7940,"url":"https:\/\/blog.bindy.com\/fr\/how-to-reduce-returns-in-your-stores\/","url_meta":{"origin":60277,"position":5},"title":"Comment r\u00e9duire les retours dans vos magasins","author":"Bindy","date":"octobre 26, 2021","format":false,"excerpt":"Les retours de produits en magasin ne sont pas un probl\u00e8me propre au e-commerce\u00a0; tous les d\u00e9taillants devraient r\u00e9fl\u00e9chir \u00e0 des solutions pour les r\u00e9duire. Si les achats de mode en ligne sont retourn\u00e9s deux fois plus souvent que les articles achet\u00e9s en magasin, les retours en point de vente physiques amputent \u00e9galement consid\u00e9rablement les parts de march\u00e9 des d\u00e9taillants. Rien que cette ann\u00e9e, les retours\u2026","rel":"","context":"Dans &quot;\ud83d\udcd6 How-to guides&quot;","block_context":{"text":"\ud83d\udcd6 How-to guides","link":"https:\/\/blog.bindy.com\/fr\/category\/how-to\/"},"img":{"alt_text":"reduce returns in retail stores","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/posts\/60277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/users\/6370623"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/comments?post=60277"}],"version-history":[{"count":21,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/posts\/60277\/revisions"}],"predecessor-version":[{"id":66309,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/posts\/60277\/revisions\/66309"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/media\/60284"}],"wp:attachment":[{"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/media?parent=60277"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/categories?post=60277"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/tags?post=60277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}