{"id":558,"date":"2021-10-26T15:15:47","date_gmt":"2021-10-26T20:15:47","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=558"},"modified":"2024-08-30T08:13:30","modified_gmt":"2024-08-30T12:13:30","slug":"les-plaintes-des-clients-sont-vos-amis-comment-traitez-vous-vos-amis","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/fr\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/","title":{"rendered":"Les plaintes des clients sont votre ami. Comment traitez-vous vos amis\u00a0?"},"content":{"rendered":"

Un ami vous dit ce que vous avez besoin d'entendre, mais vous n'en avez pas toujours envie. C'est pourquoi les plaintes des clients sont vos amies. Plongeons dedans.<\/p>\n\n\n\n

\u00c9coutez ceux qui parlent (beaucoup ne le font pas)<\/h2>\n\n\n\n

Selon une \u00e9tude, seuls 4% des clients d\u00e9posent une plainte sur le site Web ou le centre d'appel d'une entreprise, mais 42%<\/a> des clients arr\u00eateront de magasiner aupr\u00e8s d\u2019une marque apr\u00e8s deux mauvaises exp\u00e9riences. Pour chaque plainte, vous pouvez supposer que 25 clients ont \u00e9t\u00e9 g\u00ean\u00e9s, d\u00e9\u00e7us ou agac\u00e9s ! <\/p>\n\n\n\n

Un ami est quelqu\u2019un qui vous dit quand quelque chose ne va pas. Une plainte d\u2019un client est cet ami.<\/p>\n\n\n

\n
\"Exp\u00e9rience<\/a><\/figure>\n<\/div>\n\n\n

Saisir l'opportunit\u00e9 de s'am\u00e9liorer<\/h2>\n\n\n\n

La plainte n\u2019est pas le probl\u00e8me, c\u2019est un signe et une opportunit\u00e9. C'est l'occasion de vous am\u00e9liorer, de mieux former votre personnel, d'auditer vos produits et vos processus. C'est une chance de mieux servir vos clients. <\/p>\n\n\n\n

Un ami est quelqu'un qui veut aider. Une plainte est cet ami.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

C'est comme \u00e7a que tu t'en sors<\/h2>\n\n\n\n

Une plainte est souvent le premier signal d'un probl\u00e8me sous-jacent. Les d\u00e9taillants perdent rarement des clients \u00e0 cause de plaintes. Ils perdent des clients lorsque les plaintes ne sont pas trait\u00e9es ou mal trait\u00e9es. La remise de la plainte d'un client renforce en fait la fid\u00e9lit\u00e9 de la client\u00e8le.<\/p>\n\n\n\n

Un client satisfait est susceptible de partager sa satisfaction avec ses amis et coll\u00e8gues. Bien g\u00e9r\u00e9e, une r\u00e9clamation se transforme en fid\u00e9lisation de la client\u00e8le et en publicit\u00e9 \u00ab virale \u00bb gratuite. Mal g\u00e9r\u00e9e, une r\u00e9clamation se transforme en perte de client, en perte de revenus et en un d\u00e9sastre en mati\u00e8re de relations publiques. <\/p>\n\n\n\n

Un ami est quelqu\u2019un qui veut vous prot\u00e9ger des ennuis. Une plainte est cet ami.<\/p>\n\n\n\n

\"Trouver<\/a><\/figure>\n\n\n\n

Une partie de la grande image<\/h2>\n\n\n\n

Une plainte fait partie de la vision \u00e0 360 degr\u00e9s des performances du magasin. Tout comme les processus internes et les KPI, les plaintes des clients font partie de la fourniture d'un service aux clients. Sur la route du succ\u00e8s, il y a des bosses occasionnelles. Acceptez-les, respectez leur sagesse comme vous respecteriez les conseils d'un ami proche.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Les plaintes des clients sont nos amis. Traitez-les bien.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Un ami vous dit ce que vous avez besoin d\u2019entendre, mais ce n\u2019est pas toujours ce que vous voulez. C'est pourquoi les plaintes des clients sont votre amie. Allons-y. \u00c9coutez ceux qui s'expriment (beaucoup ne le font pas) Selon une \u00e9tude, seuls 4% des clients d\u00e9posent une plainte sur le site Web ou le centre d'appels d'une entreprise, mais 42% des clients le feront \u2026 Lire la suite Les plaintes des clients sont votre ami. Comment traitez-vous vos amis\u00a0?<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":9997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[431564],"tags":[77735,50196275],"class_list":["post-558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-sales","tag-call-center","tag-customer-complaints-2"],"yoast_head":"\nCustomer Complaints are your Friend. How do you Treat your Friends?<\/title>\n<meta name=\"description\" content=\"A friend tells you what you need to hear, but don\u2019t always want to. Customer complaints are that friend and you should treat them well.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/fr\/les-plaintes-des-clients-sont-vos-amis-comment-traitez-vous-vos-amis\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Complaints are your Friend. How do you Treat your Friends?\" \/>\n<meta property=\"og:description\" content=\"A friend tells you what you need to hear, but don\u2019t always want to. Customer complaints are that friend and you should treat them well.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.bindy.com\/fr\/les-plaintes-des-clients-sont-vos-amis-comment-traitez-vous-vos-amis\/\" \/>\n<meta property=\"og:site_name\" content=\"Audits, Tasks and Communication\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bindyhq\" \/>\n<meta property=\"article:published_time\" content=\"2021-10-26T20:15:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-30T12:13:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.bindy.com\/wp-content\/uploads\/2011\/01\/shutterstock_725298793.jpg?_t=1725020010\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Bindy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@bindyhq\" \/>\n<meta name=\"twitter:site\" content=\"@bindyhq\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\\\/\"},\"author\":{\"name\":\"Bindy\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#\\\/schema\\\/person\\\/d5e8de9f43631f43e8ad334d7d28c52f\"},\"headline\":\"Customer Complaints are your Friend. How do you Treat your Friends?\",\"datePublished\":\"2021-10-26T20:15:47+00:00\",\"dateModified\":\"2024-08-30T12:13:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\\\/\"},\"wordCount\":337,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2011\\\/01\\\/shutterstock_725298793.jpg?fit=1920%2C1080&ssl=1\",\"keywords\":[\"call center\",\"customer complaints\"],\"articleSection\":[\"\ud83d\uded2 Store Sales and Performance\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.bindy.com\\\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\\\/\",\"url\":\"https:\\\/\\\/blog.bindy.com\\\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\\\/\",\"name\":\"Customer Complaints are your Friend. How do you Treat your Friends?\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2011\\\/01\\\/shutterstock_725298793.jpg?fit=1920%2C1080&ssl=1\",\"datePublished\":\"2021-10-26T20:15:47+00:00\",\"dateModified\":\"2024-08-30T12:13:30+00:00\",\"description\":\"A friend tells you what you need to hear, but don\u2019t always want to. Customer complaints are that friend and you should treat them well.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.bindy.com\\\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2011\\\/01\\\/shutterstock_725298793.jpg?fit=1920%2C1080&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2011\\\/01\\\/shutterstock_725298793.jpg?fit=1920%2C1080&ssl=1\",\"width\":1920,\"height\":1080,\"caption\":\"Photo credit: Shutterstock\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.bindy.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Complaints are your Friend. How do you Treat your Friends?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#website\",\"url\":\"https:\\\/\\\/blog.bindy.com\\\/\",\"name\":\"Audits, Tasks and Communication\",\"description\":\"Retail and Hospitality Operations\",\"publisher\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.bindy.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#organization\",\"name\":\"Bindy\",\"url\":\"https:\\\/\\\/blog.bindy.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/Bindy-logo-horiz-col-72DPI.png?fit=1005%2C301&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/Bindy-logo-horiz-col-72DPI.png?fit=1005%2C301&ssl=1\",\"width\":1005,\"height\":301,\"caption\":\"Bindy\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/bindyhq\",\"https:\\\/\\\/x.com\\\/bindyhq\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/bindyhq\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#\\\/schema\\\/person\\\/d5e8de9f43631f43e8ad334d7d28c52f\",\"name\":\"Bindy\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g\",\"caption\":\"Bindy\"},\"description\":\"Bindy is a cloud-powered app to automate \u2714\ufe0f audits, \ud83d\uddd3\ufe0f tasks and \ud83d\udce3 communication for retail and hospitality. Deploy and verify brand standards, tasks, and corrective actions to your sites with ease. Get real-time reports, signatures, videos, and photo verifications.\",\"sameAs\":[\"https:\\\/\\\/www.bindy.com\"],\"url\":\"https:\\\/\\\/blog.bindy.com\\\/fr\\\/author\\\/betterdot\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Les plaintes des clients sont votre ami. Comment traitez-vous vos amis\u00a0?","description":"Un ami vous dit ce que vous avez besoin d'entendre, mais vous n'en avez pas toujours envie. Les plaintes des clients sont cet ami et vous devez bien les traiter.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.bindy.com\/fr\/les-plaintes-des-clients-sont-vos-amis-comment-traitez-vous-vos-amis\/","og_locale":"fr_FR","og_type":"article","og_title":"Customer Complaints are your Friend. How do you Treat your Friends?","og_description":"A friend tells you what you need to hear, but don\u2019t always want to. Customer complaints are that friend and you should treat them well.","og_url":"https:\/\/blog.bindy.com\/fr\/les-plaintes-des-clients-sont-vos-amis-comment-traitez-vous-vos-amis\/","og_site_name":"Audits, Tasks and Communication","article_publisher":"https:\/\/www.facebook.com\/bindyhq","article_published_time":"2021-10-26T20:15:47+00:00","article_modified_time":"2024-08-30T12:13:30+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/blog.bindy.com\/wp-content\/uploads\/2011\/01\/shutterstock_725298793.jpg?_t=1725020010","type":"image\/jpeg"}],"author":"Bindy","twitter_card":"summary_large_image","twitter_creator":"@bindyhq","twitter_site":"@bindyhq","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.bindy.com\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/#article","isPartOf":{"@id":"https:\/\/blog.bindy.com\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/"},"author":{"name":"Bindy","@id":"https:\/\/blog.bindy.com\/#\/schema\/person\/d5e8de9f43631f43e8ad334d7d28c52f"},"headline":"Customer Complaints are your Friend. How do you Treat your Friends?","datePublished":"2021-10-26T20:15:47+00:00","dateModified":"2024-08-30T12:13:30+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.bindy.com\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/"},"wordCount":337,"commentCount":1,"publisher":{"@id":"https:\/\/blog.bindy.com\/#organization"},"image":{"@id":"https:\/\/blog.bindy.com\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2011\/01\/shutterstock_725298793.jpg?fit=1920%2C1080&ssl=1","keywords":["call center","customer complaints"],"articleSection":["\ud83d\uded2 Store Sales and Performance"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.bindy.com\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.bindy.com\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/","url":"https:\/\/blog.bindy.com\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/","name":"Les plaintes des clients sont votre ami. Comment traitez-vous vos amis\u00a0?","isPartOf":{"@id":"https:\/\/blog.bindy.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.bindy.com\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/#primaryimage"},"image":{"@id":"https:\/\/blog.bindy.com\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2011\/01\/shutterstock_725298793.jpg?fit=1920%2C1080&ssl=1","datePublished":"2021-10-26T20:15:47+00:00","dateModified":"2024-08-30T12:13:30+00:00","description":"Un ami vous dit ce que vous avez besoin d'entendre, mais vous n'en avez pas toujours envie. Les plaintes des clients sont cet ami et vous devez bien les traiter.","breadcrumb":{"@id":"https:\/\/blog.bindy.com\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.bindy.com\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/blog.bindy.com\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/#primaryimage","url":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2011\/01\/shutterstock_725298793.jpg?fit=1920%2C1080&ssl=1","contentUrl":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2011\/01\/shutterstock_725298793.jpg?fit=1920%2C1080&ssl=1","width":1920,"height":1080,"caption":"Photo credit: Shutterstock"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.bindy.com\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.bindy.com\/"},{"@type":"ListItem","position":2,"name":"Customer Complaints are your Friend. How do you Treat your Friends?"}]},{"@type":"WebSite","@id":"https:\/\/blog.bindy.com\/#website","url":"https:\/\/blog.bindy.com\/","name":"Audits, t\u00e2ches et communication","description":"Op\u00e9rations de vente au d\u00e9tail et d'h\u00f4tellerie","publisher":{"@id":"https:\/\/blog.bindy.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.bindy.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/blog.bindy.com\/#organization","name":"Bindy","url":"https:\/\/blog.bindy.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/blog.bindy.com\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-logo-horiz-col-72DPI.png?fit=1005%2C301&ssl=1","contentUrl":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-logo-horiz-col-72DPI.png?fit=1005%2C301&ssl=1","width":1005,"height":301,"caption":"Bindy"},"image":{"@id":"https:\/\/blog.bindy.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/bindyhq","https:\/\/x.com\/bindyhq","https:\/\/www.linkedin.com\/company\/bindyhq\/"]},{"@type":"Person","@id":"https:\/\/blog.bindy.com\/#\/schema\/person\/d5e8de9f43631f43e8ad334d7d28c52f","name":"Bindy","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g","caption":"Bindy"},"description":"Bindy est une application cloud permettant d'automatiser \u2714\ufe0f les audits, \ud83d\uddd3\ufe0f les t\u00e2ches et \ud83d\udce3 la communication pour le commerce de d\u00e9tail et l'h\u00f4tellerie. D\u00e9ployez et v\u00e9rifiez facilement les normes de marque, les t\u00e2ches et les actions correctives sur vos sites. Obtenez des rapports, des signatures, des vid\u00e9os et des v\u00e9rifications photo en temps r\u00e9el.","sameAs":["https:\/\/www.bindy.com"],"url":"https:\/\/blog.bindy.com\/fr\/author\/betterdot\/"}]}},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2011\/01\/shutterstock_725298793.jpg?fit=1920%2C1080&ssl=1","jetpack_likes_enabled":false,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pDNAM-90","jetpack-related-posts":[{"id":3683,"url":"https:\/\/blog.bindy.com\/fr\/sexual-harassment-checklist\/","url_meta":{"origin":558,"position":0},"title":"\u2714\ufe0f Liste de contr\u00f4le sur le harc\u00e8lement sexuel","author":"Bindy","date":"octobre 26, 2021","format":false,"excerpt":"Utilisez cet exemple de liste de contr\u00f4le sur le harc\u00e8lement sexuel pour cr\u00e9er ou mettre \u00e0 jour votre programme de pr\u00e9vention du harc\u00e8lement sexuel dans tous vos \u00e9tablissements. L\u2019\u00e9laboration d\u2019une politique compl\u00e8te en mati\u00e8re de harc\u00e8lement sexuel n\u2019est que la premi\u00e8re \u00e9tape pour pr\u00e9venir et mettre fin au harc\u00e8lement au travail. Pour qu\u2019une telle politique soit efficace, son \u00e9laboration doit suivre un processus rigoureux\u2026","rel":"","context":"Dans "\u2714\ufe0f Checklists"","block_context":{"text":"\u2714\ufe0f Checklists","link":"https:\/\/blog.bindy.com\/fr\/category\/checklists\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/10\/shutterstock_1177475701-3862481677-1569935051240.jpg?fit=1200%2C618&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/10\/shutterstock_1177475701-3862481677-1569935051240.jpg?fit=1200%2C618&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/10\/shutterstock_1177475701-3862481677-1569935051240.jpg?fit=1200%2C618&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/10\/shutterstock_1177475701-3862481677-1569935051240.jpg?fit=1200%2C618&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/10\/shutterstock_1177475701-3862481677-1569935051240.jpg?fit=1200%2C618&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":42021,"url":"https:\/\/blog.bindy.com\/fr\/top-5-complaints-guests-have-about-massage-clinics-and-how-to-address-them\/","url_meta":{"origin":558,"position":1},"title":"Top 5 des plaintes des clients \u00e0 propos des cliniques de massage - et comment y r\u00e9pondre","author":"Bindy","date":"octobre 26, 2021","format":false,"excerpt":"La demande de massages a augment\u00e9 ces derni\u00e8res ann\u00e9es, car de plus en plus de consommateurs prennent conscience de leurs bienfaits. Selon le Bureau des statistiques du travail des \u00c9tats-Unis, l'emploi des massoth\u00e9rapeutes devrait augmenter de 181\u00a0000\u00a0% entre 2023 et 2033.","rel":"","context":"Dans "\ud83d\udc86\ud83c\udffb Clinics, Gyms, Spas & Studios"","block_context":{"text":"\ud83d\udc86\ud83c\udffb Clinics, Gyms, Spas & Studios","link":"https:\/\/blog.bindy.com\/fr\/category\/clinics-gyms-spas-studios\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_252553801-3.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_252553801-3.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_252553801-3.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_252553801-3.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_252553801-3.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":5993,"url":"https:\/\/blog.bindy.com\/fr\/how-to-improve-customer-service-standards\/","url_meta":{"origin":558,"position":2},"title":"Comment am\u00e9liorer les normes de service client","author":"Bindy","date":"octobre 26, 2021","format":false,"excerpt":"Avec 77% de consommateurs ayant r\u00e9cemment identifi\u00e9 le service client impoli comme l'aspect le plus g\u00eanant des achats dans les magasins physiques et 55% suppl\u00e9mentaires pr\u00eats \u00e0 faire leurs achats ailleurs en raison du manque de suivi d'un commer\u00e7ant, il est juste de dire que tout le service client n'est pas le\u2026","rel":"","context":"Dans "\ud83d\udcd6 How-to guides"","block_context":{"text":"\ud83d\udcd6 How-to guides","link":"https:\/\/blog.bindy.com\/fr\/category\/how-to\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/shutterstock_1240885453.jpg?fit=1200%2C793&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/shutterstock_1240885453.jpg?fit=1200%2C793&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/shutterstock_1240885453.jpg?fit=1200%2C793&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/shutterstock_1240885453.jpg?fit=1200%2C793&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/shutterstock_1240885453.jpg?fit=1200%2C793&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":638,"url":"https:\/\/blog.bindy.com\/fr\/who-benefits-from-retail-audits\/","url_meta":{"origin":558,"position":3},"title":"\u2b50 Qui b\u00e9n\u00e9ficie des audits de vente au d\u00e9tail et d\u2019h\u00f4tellerie ?","author":"Bindy","date":"septembre 20, 2023","format":false,"excerpt":"Les audits de vente au d\u00e9tail, les audits h\u00f4teliers et les inspections de site sont reconnus pour prot\u00e9ger la marque, promouvoir ses standards, accro\u00eetre la satisfaction client et att\u00e9nuer les risques dans les commerces de d\u00e9tail et l'h\u00f4tellerie multi-\u00e9tablissements. Ceci \u00e9tant dit, quels sont les avantages concrets des audits de vente au d\u00e9tail\u00a0? Voici quelques-uns des avantages que vous pouvez attendre d'une visite r\u00e9guli\u00e8re\u2026","rel":"","context":"Dans "\u2695 Pharmacies"","block_context":{"text":"\u2695 Pharmacies","link":"https:\/\/blog.bindy.com\/fr\/category\/pharmacy\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":60277,"url":"https:\/\/blog.bindy.com\/fr\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/","url_meta":{"origin":558,"position":4},"title":"Principales raisons pour lesquelles les gens laissent des avis n\u00e9gatifs sur les restaurants (et comment y rem\u00e9dier)","author":"Bindy","date":"mai 31, 2023","format":false,"excerpt":"Les avis en ligne influencent fortement le choix d'un restaurant. 90 % des consommateurs consultent les sites internet avant de r\u00e9server. 33 % refusent de manger dans un \u00e9tablissement ayant moins de quatre \u00e9toiles. En cons\u00e9quence, les avis n\u00e9gatifs ont un impact consid\u00e9rable sur\u2026","rel":"","context":"Dans "\ud83c\udf54 Food Service and Restaurants"","block_context":{"text":"\ud83c\udf54 Food Service and Restaurants","link":"https:\/\/blog.bindy.com\/fr\/category\/qsr\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_1125853544-2.jpg?fit=1200%2C900&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_1125853544-2.jpg?fit=1200%2C900&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_1125853544-2.jpg?fit=1200%2C900&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_1125853544-2.jpg?fit=1200%2C900&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_1125853544-2.jpg?fit=1200%2C900&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":7940,"url":"https:\/\/blog.bindy.com\/fr\/how-to-reduce-returns-in-your-stores\/","url_meta":{"origin":558,"position":5},"title":"Comment r\u00e9duire les retours dans vos magasins","author":"Bindy","date":"octobre 26, 2021","format":false,"excerpt":"Les retours de produits en magasin ne sont pas un probl\u00e8me propre au e-commerce\u00a0; tous les d\u00e9taillants devraient r\u00e9fl\u00e9chir \u00e0 des solutions pour les r\u00e9duire. Si les achats de mode en ligne sont retourn\u00e9s deux fois plus souvent que les articles achet\u00e9s en magasin, les retours en point de vente physiques amputent \u00e9galement consid\u00e9rablement les parts de march\u00e9 des d\u00e9taillants. Rien que cette ann\u00e9e, les retours\u2026","rel":"","context":"Dans "\ud83d\udcd6 How-to guides"","block_context":{"text":"\ud83d\udcd6 How-to guides","link":"https:\/\/blog.bindy.com\/fr\/category\/how-to\/"},"img":{"alt_text":"reduce returns in retail stores","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/posts\/558","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/users\/6370623"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/comments?post=558"}],"version-history":[{"count":27,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/posts\/558\/revisions"}],"predecessor-version":[{"id":63669,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/posts\/558\/revisions\/63669"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/media\/9997"}],"wp:attachment":[{"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/media?parent=558"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/categories?post=558"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/tags?post=558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}