{"id":38779,"date":"2021-10-26T15:16:26","date_gmt":"2021-10-26T20:16:26","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=38779"},"modified":"2025-09-05T07:46:01","modified_gmt":"2025-09-05T11:46:01","slug":"comment-garantir-une-experience-client-exceptionnelle-dans-vos-salles-de-sport-et-studios","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/fr\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/","title":{"rendered":"Comment assurer une excellente exp\u00e9rience client dans vos gymnases et studios"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Les salles de sport, les studios et les centres de fitness constituent un march\u00e9 tr\u00e8s concurrentiel. Il existe une multitude d&#039;activit\u00e9s de fitness accessibles aux consommateurs en dehors de la salle de sport (par exemple, des cours virtuels, des \u00e9quipements \u00e0 domicile, etc.). Si vous en poss\u00e9dez ou en g\u00e9rez une, il est donc important de mobiliser en permanence vos membres pour vous assurer qu&#039;ils reviennent.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une grande partie de cet accomplissement consiste \u00e0 offrir une excellente exp\u00e9rience de gym \u00e0 tous ceux qui visitent vos sites. La coh\u00e9rence joue ici un r\u00f4le important. Si vous souhaitez encourager les visites r\u00e9p\u00e9t\u00e9es, assurez-vous que les amateurs de gym vivent une exp\u00e9rience formidable \u00e0 <em>\u00e0 chaque visite, et sur plusieurs sites<\/em> est un must absolu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cet article mettra en lumi\u00e8re les meilleures pratiques pour vous assurer que vous offrez constamment une exp\u00e9rience de gym de premier ordre. Parcourez les pointeurs ci-dessous et commencez \u00e0 les mettre en pratique dans votre entreprise.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"start-with-a-clear-north-star-for-your-brand\">Commencez avec une \u00e9toile polaire claire pour votre marque<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Afin d&#039;offrir une exp\u00e9rience toujours incroyable \u00e0 vos invit\u00e9s et membres, vous devez d&#039;abord d\u00e9finir ce que cela signifie pour votre marque. Quelle est la philosophie de votre salle de sport\u00a0? Quelle est l&#039;image que vous souhaitez projeter ?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce sont des questions assez simples, mais les r\u00e9ponses que vous donnez peuvent guider des d\u00e9cisions importantes concernant la conception de la salle de sport, les \u00e9quipements, l&#039;\u00e9quipement, les offres, etc.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63428\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/5-reasons-people-leave-your-stores-without-buying-anything-and-how-to-fix-it\/growth-guest-expeience-grey\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"growth-guest-expeience-grey\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63428\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cates-vous une salle de sport destin\u00e9e aux culturistes ou aux gens ordinaires\u00a0? Vous vous adressez \u00e0 de jeunes professionnels urbains ou souhaitez positionner votre entreprise aupr\u00e8s d&#039;une client\u00e8le plus \u00e2g\u00e9e ? Quoi qu&#039;il en soit, conna\u00eetre l&#039;image que vous souhaitez promouvoir peut vous aider \u00e0 d\u00e9terminer \u00e0 quoi ressembleraient vos emplacements et ce qu&#039;ils auraient besoin d&#039;offrir.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une salle de sport qui souhaite attirer des culturistes, par exemple, peut disposer d&#039;\u00e9quipements plus lourds que ceux qui s&#039;adressent \u00e0 une client\u00e8le plus large ou plus d\u00e9contract\u00e9e.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une salle de sport qui souhaite attirer un certain segment de march\u00e9 peut d\u00e9cider de proposer des offres adapt\u00e9es \u00e0 ce public sp\u00e9cifique. Par exemple, Curves, la cha\u00eene de salles de sport destin\u00e9e aux femmes (voir ci-dessous), propose des cours que les femmes qui fr\u00e9quentent occasionnellement les salles de sport ont tendance \u00e0 appr\u00e9cier. Curves propose des s\u00e9ances d&#039;\u00e9quilibre ainsi que des cours de musculation fonctionnelle, qui se concentrent sur les mouvements que les femmes effectuent quotidiennement.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/uWvwuqfbKXnimx4AoYQI-XshoKOKiO9KrSdVwl11kMWfu6Fy0u_GZGTT9nNPKxm1_Y1WcgI8oJO7iPLiNBVxF8zokZLxQXkMDeOETZhJUthIyGxeA7Tn3zw3T3c4lOlZAPHnJXy7\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Le North Star de votre marque peut \u00e9galement \u00e9clairer vos d\u00e9cisions quant \u00e0 l&#039;endroit o\u00f9 ouvrir d&#039;autres emplacements. Si vous d\u00e9cidez que vous souhaitez offrir une exp\u00e9rience de luxe haut de gamme, les quartiers dans lesquels vous vous installez doivent refl\u00e9ter cela. D&#039;un autre c\u00f4t\u00e9, si vous voulez \u00eatre consid\u00e9r\u00e9 comme une salle de sport accessible, il peut \u00eatre plus logique d&#039;ouvrir des succursales dans des zones moins ch\u00e8res.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ensure-that-your-hiring-and-training-practices-are-on-point\">Assurez-vous que vos pratiques d&#039;embauche et de formation sont pertinentes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Au-del\u00e0 de l&#039;\u00e9quipement, de la conception et des commodit\u00e9s, les personnes travaillant dans vos salles de sport jouent un r\u00f4le majeur dans la cr\u00e9ation de l&#039;ambiance et de l&#039;exp\u00e9rience id\u00e9ales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Comme Kristin Horowitz, PDG de <a href=\"https:\/\/thepadclimbing.org\/\">Le tapis d&#039;escalade<\/a>, dit-il, &quot;le personnel fait l&#039;emplacement.&quot;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Elle dit que la premi\u00e8re \u00e9tape pour cr\u00e9er une exp\u00e9rience de gym toujours excellente est d&#039;identifier la culture de votre gym et de d\u00e9terminer les caract\u00e9ristiques que vous voulez que les membres de l&#039;\u00e9quipe poss\u00e8dent.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&quot;Si votre culture et vos processus d&#039;embauche sont coh\u00e9rents, vous trouverez les bonnes personnes, elles aimeront l&#039;environnement dans lequel elles se trouvent et seront relativement faciles \u00e0 encourager \u00e0 \u00eatre coh\u00e9rentes dans leurs processus et proc\u00e9dures&quot;, ajoute Kristin.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u00abJe vois des gymnases en supposant que tout le monde est pareil ou tout simplement en ne pensant m\u00eame pas que le personnel est la cl\u00e9. L&#039;image de marque peut \u00eatre coh\u00e9rente, mais sans l&#039;adh\u00e9sion du personnel, l&#039;exp\u00e9rience ne l&#039;est pas.\u00a0\u00bb<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">EJ Kritz, vice-pr\u00e9sident ex\u00e9cutif de la formation et de l&#039;exp\u00e9rience client chez <a href=\"https:\/\/www.athpower.com\/\">ath Power Consulting<\/a>, a un point de vue similaire et ajoute que les responsables de salles de sport doivent disposer des ressources n\u00e9cessaires pour recruter et conserver efficacement le personnel ad\u00e9quat.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&quot;Une chose sur laquelle les cha\u00eenes de gym doivent se concentrer (en dehors d&#039;une conception coh\u00e9rente) est la coh\u00e9rence des pratiques d&#039;embauche. La marque doit convenir d&#039;un personnage et des comportements intrins\u00e8ques des employ\u00e9s qui, selon elle, apportent le mieux \u00e0 la marque et \u00e0 l&#039;exp\u00e9rience client.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Il poursuit\u00a0: &quot;Ensuite, ils doivent doter le responsable de chaque site de la formation et des outils n\u00e9cessaires pour recruter, embaucher et conserver ces personnes de mani\u00e8re coh\u00e9rente.&quot;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"create-documents-and-sops-then-ensure-they-re-easily-accessible\">Cr\u00e9ez des documents et des SOP, puis assurez-vous qu&#039;ils sont facilement accessibles<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois que vous avez d\u00e9fini le type d&#039;exp\u00e9rience que vous souhaitez cr\u00e9er, documentez toutes les \u00e9tapes \u00e0 suivre pour lui donner vie. Tous vos emplacements de salle de sport doivent avoir des proc\u00e9dures d&#039;exploitation standard (SOP) auxquelles les employ\u00e9s peuvent se r\u00e9f\u00e9rer lorsqu&#039;ils g\u00e8rent chaque emplacement au jour le jour.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vos SOP doivent couvrir des \u00e9l\u00e9ments tels que\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assurer la s\u00e9curit\u00e9 du gymnase&nbsp;<\/li>\n\n\n\n<li>Interagir avec les invit\u00e9s et les membres&nbsp;<\/li>\n\n\n\n<li>Entretien du mat\u00e9riel&nbsp;<\/li>\n\n\n\n<li>Nettoyer et d\u00e9sinfecter le lieu&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Efforcez-vous de num\u00e9riser ces documents et de les stocker dans le cloud pour vous assurer qu&#039;ils sont facilement accessibles.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"audit-your-gyms-regularly\"><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"avoid-equipment-disparities\">\u00c9viter les disparit\u00e9s d&#039;\u00e9quipement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les gymnases \u00e0 plusieurs emplacements devraient s&#039;assurer qu&#039;il y a une coh\u00e9rence avec l&#039;\u00e9quipement et l&#039;\u00e9quipement dont ils disposent, d\u00e9clare James Jackson, entra\u00eeneur personnel certifi\u00e9 chez <a href=\"https:\/\/criticalbody.com\/\">Corps critique<\/a>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&quot;L&#039;erreur num\u00e9ro un que font les responsables de salles de sport lorsqu&#039;ils g\u00e8rent plusieurs sites est d&#039;avoir des disparit\u00e9s importantes dans la disponibilit\u00e9 de l&#039;\u00e9quipement. Parfois, vous progressez bien sur une machine de musculation particuli\u00e8re. Mais lorsque vous visitez un autre endroit, les incr\u00e9ments de poids sur la machine sont compl\u00e8tement diff\u00e9rents et cela ne fait que ralentir votre \u00e9lan.<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Il poursuit : \u00ab De m\u00eame, les responsables de salles de sport doivent proposer une s\u00e9lection similaire d&#039;halt\u00e8res et de poids libres sur chaque site. Cela est particuli\u00e8rement vrai compte tenu de la popularit\u00e9 croissante de la musculation et de la musculation aujourd&#039;hui. Les membres n&#039;aiment pas devoir diminuer la r\u00e9sistance s&#039;ils ne trouvent pas de poids suffisamment lourds. Donc, si vos halt\u00e8res p\u00e8sent jusqu&#039;\u00e0 110 livres \u00e0 un endroit, assurez-vous qu&#039;ils sont tout aussi lourds dans toutes vos installations.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">N&#039;oubliez pas que les gens vont souvent dans des gymnases pour acc\u00e9der \u00e0 des \u00e9quipements qu&#039;ils n&#039;ont pas \u00e0 la maison. En tant que tel, donner aux membres l&#039;acc\u00e8s \u00e0 un \u00e9quipement fiable et coh\u00e9rent, quelle que soit la succursale qu&#039;ils utilisent, permet de garantir qu&#039;ils vivent une exp\u00e9rience enrichissante dans tous vos emplacements.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/personal-services\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"65932\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/giant_fitness_800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_fitness_800.png?fit=800%2C800&amp;ssl=1\" data-orig-size=\"800,800\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"giant_fitness_800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_fitness_800.png?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_fitness_800.png?resize=700%2C700&#038;ssl=1\" alt=\"\" class=\"wp-image-65932\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_fitness_800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_fitness_800.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_fitness_800.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_fitness_800.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_fitness_800.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_fitness_800.png?resize=700%2C700&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_fitness_800.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_fitness_800.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_fitness_800.png?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"audit-your-gyms-regularly\">Auditez r\u00e9guli\u00e8rement vos salles de sport<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Avez-vous d\u00e9j\u00e0 mis en place des SOP, des politiques et des directives\u00a0? Assurez-vous qu&#039;ils sont correctement mis en \u0153uvre en effectuant des audits r\u00e9guliers en magasin. Demandez \u00e0 un responsable de secteur ou de district de visiter le gymnase et de v\u00e9rifier s&#039;il r\u00e9pond ou non aux normes que vous avez d\u00e9finies.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00e9ez une liste de contr\u00f4le des \u00e9l\u00e9ments \u00e0 inspecter, puis notez toutes les violations et les domaines \u00e0 am\u00e9liorer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ceci est particuli\u00e8rement important pour les gymnases multi-sites. L&#039;audit de vos succursales vous permettra de mettre en \u00e9vidence les incoh\u00e9rences ou les probl\u00e8mes li\u00e9s au fonctionnement de vos salles de sport, afin que vous puissiez les corriger.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"650\" data-attachment-id=\"59893\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/screen-compo-tablet-iph13-june22-500x650px\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/01\/Screen-compo-Tablet-Iph13-June22-500x650px.png?fit=500%2C650&amp;ssl=1\" data-orig-size=\"500,650\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Screen compo-Tablet Iph13-June22-500x650px\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/01\/Screen-compo-Tablet-Iph13-June22-500x650px.png?fit=500%2C650&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/01\/Screen-compo-Tablet-Iph13-June22-500x650px.png?resize=500%2C650&#038;ssl=1\" alt=\"\" class=\"wp-image-59893\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/01\/Screen-compo-Tablet-Iph13-June22-500x650px.png?w=500&amp;ssl=1 500w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/01\/Screen-compo-Tablet-Iph13-June22-500x650px.png?resize=231%2C300&amp;ssl=1 231w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/01\/Screen-compo-Tablet-Iph13-June22-500x650px.png?resize=9%2C12&amp;ssl=1 9w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/01\/Screen-compo-Tablet-Iph13-June22-500x650px.png?resize=308%2C400&amp;ssl=1 308w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Bindy peut vous aider \u00e0 auditer les emplacements de votre salle de sport en num\u00e9risant et en rationalisant les inspections, la gestion des t\u00e2ches et la communication. <a href=\"https:\/\/bindy.com\/app\/registration\/step1\">Faites un essai gratuit du logiciel<\/a> et d\u00e9couvrez comment notre plateforme vous aide \u00e0 offrir une exp\u00e9rience de gym de premier ordre \u00e0 tous les membres et invit\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"promote-a-strong-sense-of-community\">Promouvoir un fort sentiment de communaut\u00e9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Outre votre personnel, les membres qui fr\u00e9quentent votre salle de sport contribuent \u00e9galement \u00e0 cr\u00e9er l&#039;ambiance g\u00e9n\u00e9rale du lieu. C&#039;est une raison de plus pour laquelle il est si important d&#039;avoir une \u00e9thique de marque forte. Lorsque vos valeurs sont claires et coh\u00e9rentes, vous attirerez des personnes qui s&#039;identifient \u00e0 votre marque. Elles renforceront \u00e0 leur tour l&#039;image et l&#039;exp\u00e9rience que vous souhaitez cr\u00e9er.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous attirez d\u00e9j\u00e0 un flux constant de clients, efforcez-vous de cultiver un fort sentiment d&#039;appartenance \u00e0 la communaut\u00e9. Encouragez les interactions avec les gens par le biais de cours, d&#039;\u00e9v\u00e9nements et d&#039;autres exp\u00e9riences partag\u00e9es. C\u00e9l\u00e9brez les victoires de vos membres et faites-leur sentir que la communaut\u00e9 les soutient pleinement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Faire toutes ces choses incitera les membres \u00e0 revenir, ce qui finira par attirer des personnes similaires dans votre entreprise.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Selon Phil Blechman, un \u00e9crivain principal \u00e0 <a href=\"https:\/\/barbend.com\/\">BarBend<\/a>, les gymnases doivent &quot;travailler \u00e0 cr\u00e9er un fort sentiment de communaut\u00e9 qui est le m\u00eame \u00e0 tous les niveaux dans chacun de vos emplacements&quot;.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u00ab Le gymnase est un lieu sacr\u00e9 pour la plupart des gens. C&#039;est l\u00e0 qu&#039;ils vont pour soulager leur stress et travailler \u00e0 s&#039;am\u00e9liorer. Apprenez \u00e0 valoriser les relations que vous entretenez avec vos membres et encouragez votre personnel \u00e0 faire de m\u00eame \u00bb, ajoute-t-il.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">&quot;L&#039;atmosph\u00e8re d&#039;un gymnase est ce qui attire vraiment vos membres, alors assurez-vous d&#039;avoir un fort sens de la communaut\u00e9 et un environnement id\u00e9al pour eux.&quot;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"don-t-forget-about-people-s-digital-experiences\">N&#039;oubliez pas les exp\u00e9riences num\u00e9riques des gens<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les exp\u00e9riences de vos membres ne se limitent pas aux quatre murs de votre salle de sport. Les gens utilisant de plus en plus d&#039;outils et d&#039;appareils num\u00e9riques pour g\u00e9rer leur vie, il est essentiel que vous suiviez le rythme en permettant aux gens d&#039;interagir avec votre marque et de g\u00e9rer leurs activit\u00e9s de gym via des canaux en ligne et mobiles.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous organisez des cours ou des \u00e9v\u00e9nements, facilitez l&#039;inscription des membres en leur permettant de le faire en ligne ou via leur t\u00e9l\u00e9phone. Planet Fitness, par exemple, dispose d&#039;une application mobile (comme indiqu\u00e9 ci-dessous) dot\u00e9e de fonctionnalit\u00e9s permettant aux utilisateurs de consulter et de s&#039;inscrire aux cours disponibles.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/nUeydG4_UayyEtfgPl1zta97WzmiSDWpOnS7fiV75LN2WrRAB9VLrAV3REF7hJi5v3AMeHAn0IHazpqtNXRfhehgH1XkZF3dp0zcTDFsttHguibtBfxxg9pnzhUjIpnylGn2hEW0\" alt=\"\" style=\"width:460px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Si votre salle de sport est sur Facebook, Instagram ou d&#039;autres r\u00e9seaux sociaux, utilisez ces plateformes pour \u00e9tendre cette exp\u00e9rience communautaire que vous avez cultiv\u00e9e dans vos emplacements physiques. Orangetheory Fitness, par exemple, pr\u00e9sente et c\u00e9l\u00e8bre r\u00e9guli\u00e8rement divers membres sur ses comptes de m\u00e9dias sociaux.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/SAuHFdktx3RT5VQnk5OZ1wP4We3ZpYp87zpJjOM3H2v49zQSD8Tnmgj9uswyC5wKNZA5vsN30yWnwX9MGk90QxaiT5NC7sTBe00L6Cj2fKyVCH_HdPM1AUbsFoWPLsRK9to2IN7H\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"have-distinct-elements-present-across-all-locations\">Avoir des \u00e9l\u00e9ments distincts pr\u00e9sents dans tous les emplacements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vous ne pouvez pas rendre tous vos emplacements de gym 100% identiques \u00e0 tous les niveaux. Des facteurs tels que la taille du b\u00e2timent et les r\u00e9glementations locales peuvent avoir un impact sur l&#039;am\u00e9nagement et l&#039;exp\u00e9rience dans chaque succursale - et ce n&#039;est pas grave. Apr\u00e8s tout, les salles de sport b\u00e9n\u00e9ficient d&#039;une saveur locale ou unique.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cela \u00e9tant dit, vous pouvez toujours maintenir un sentiment de coh\u00e9rence en gardant les m\u00eames composants de marque distincts partout. Adopter les m\u00eames couleurs de marque et embaucher des personnes qui incarnent votre marque sont autant d&#039;\u00e9tapes importantes \u00e0 franchir \u00e0 cet \u00e9gard.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">De plus, si votre salle de sport a une particularit\u00e9 ou une offre unique, assurez-vous qu&#039;elle est pr\u00e9sente dans tous vos emplacements. Cela cr\u00e9e un sentiment de coh\u00e9rence afin que les membres aient une exp\u00e9rience similaire, peu importe o\u00f9 ils se trouvent.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Par exemple, Planet Fitness a la fameuse \u00abalarme de malaise\u00bb dans tous ses emplacements qui se d\u00e9clenche lorsque quelqu&#039;un laisse tomber un poids ou grogne fort.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voyez si vous pouvez adopter une strat\u00e9gie similaire dans votre entreprise. Identifiez un ou deux composants uniques de vos salles de sport et assurez-vous qu&#039;ils sont impl\u00e9ment\u00e9s \u00e0 tous les niveaux.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63505\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/retail-audits-the-definitive-guide\/perfection-brand-standards-green\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"perfection-brand-standards-green\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63505\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A propos de l&#039;auteur:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?ssl=1\"><img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"193\" data-attachment-id=\"11488\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/francesanicasio-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" data-orig-size=\"193,193\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"francesanicasio\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=193%2C193&amp;ssl=1\" alt=\"\" class=\"wp-image-11488\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?w=193&amp;ssl=1 193w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 193px) 100vw, 193px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.francescanicasio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Francesca Nicasio<\/a>&nbsp;est experte en vente au d\u00e9tail, strat\u00e8ge en contenu B2B et LinkedIn TopVoice. Elle \u00e9crit sur les tendances, les conseils et les meilleures pratiques qui permettent aux d\u00e9taillants d&#039;augmenter leurs ventes et de mieux servir leurs clients. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Les salles de sport, les studios et les centres de fitness constituent un march\u00e9 tr\u00e8s concurrentiel. Il existe une myriade d&#039;activit\u00e9s de fitness disponibles pour les consommateurs en dehors de la salle de sport (par exemple, des cours virtuels, des \u00e9quipements \u00e0 domicile, etc.). Si vous en poss\u00e9dez ou en g\u00e9rez une, il est donc important de mobiliser en permanence vos membres pour vous assurer qu&#039;ils reviennent. Une grande partie de \u2026 <a href=\"https:\/\/blog.bindy.com\/fr\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/\" class=\"more-link\">Lire la suite <span class=\"screen-reader-text\">Comment assurer une excellente exp\u00e9rience client dans vos gymnases et studios<\/span> <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":38785,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[677174206],"tags":[677174214,677174245],"class_list":["post-38779","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clinics-gyms-spas-studios","tag-gym","tag-gym-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Ensure a Great Guest Experience at your Gyms and Studios<\/title>\n<meta name=\"description\" content=\"To keep your gym members coming back, its important to keep them engaged. Start by providing a positive and consistent experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/fr\/comment-garantir-une-experience-client-exceptionnelle-dans-vos-salles-de-sport-et-studios\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Ensure a Great Guest Experience at your Gyms and Studios\" \/>\n<meta property=\"og:description\" content=\"To keep your gym members coming back, its important to keep them engaged. Start by providing a positive and consistent experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.bindy.com\/fr\/comment-garantir-une-experience-client-exceptionnelle-dans-vos-salles-de-sport-et-studios\/\" \/>\n<meta property=\"og:site_name\" content=\"Audits, Tasks and Communication\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bindyhq\" \/>\n<meta property=\"article:published_time\" content=\"2021-10-26T20:16:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-05T11:46:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.bindy.com\/wp-content\/uploads\/2021\/07\/shutterstock_1680262693.jpg?_t=1757072761\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Bindy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@bindyhq\" \/>\n<meta name=\"twitter:site\" content=\"@bindyhq\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\\\/\"},\"author\":{\"name\":\"Bindy\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#\\\/schema\\\/person\\\/d5e8de9f43631f43e8ad334d7d28c52f\"},\"headline\":\"How to Ensure a Great Guest Experience at your Gyms and Studios\",\"datePublished\":\"2021-10-26T20:16:26+00:00\",\"dateModified\":\"2025-09-05T11:46:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\\\/\"},\"wordCount\":1762,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/shutterstock_1680262693.jpg?fit=1920%2C1280&ssl=1\",\"keywords\":[\"gym\",\"gym operations\"],\"articleSection\":[\"\ud83d\udc86\ud83c\udffb Clinics, Gyms, Spas &amp; Studios\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.bindy.com\\\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\\\/\",\"url\":\"https:\\\/\\\/blog.bindy.com\\\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\\\/\",\"name\":\"How to Ensure a Great Guest Experience at your Gyms and Studios\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/shutterstock_1680262693.jpg?fit=1920%2C1280&ssl=1\",\"datePublished\":\"2021-10-26T20:16:26+00:00\",\"dateModified\":\"2025-09-05T11:46:01+00:00\",\"description\":\"To keep your gym members coming back, its important to keep them engaged. Start by providing a positive and consistent experience.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.bindy.com\\\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/shutterstock_1680262693.jpg?fit=1920%2C1280&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/shutterstock_1680262693.jpg?fit=1920%2C1280&ssl=1\",\"width\":1920,\"height\":1280},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.bindy.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Ensure a Great Guest Experience at your Gyms and Studios\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#website\",\"url\":\"https:\\\/\\\/blog.bindy.com\\\/\",\"name\":\"Audits, Tasks and Communication\",\"description\":\"Retail and Hospitality Operations\",\"publisher\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.bindy.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#organization\",\"name\":\"Bindy\",\"url\":\"https:\\\/\\\/blog.bindy.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/Bindy-logo-horiz-col-72DPI.png?fit=1005%2C301&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/Bindy-logo-horiz-col-72DPI.png?fit=1005%2C301&ssl=1\",\"width\":1005,\"height\":301,\"caption\":\"Bindy\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/bindyhq\",\"https:\\\/\\\/x.com\\\/bindyhq\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/bindyhq\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#\\\/schema\\\/person\\\/d5e8de9f43631f43e8ad334d7d28c52f\",\"name\":\"Bindy\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g\",\"caption\":\"Bindy\"},\"description\":\"Bindy is a cloud-powered app to automate \u2714\ufe0f audits, \ud83d\uddd3\ufe0f tasks and \ud83d\udce3 communication for retail and hospitality. Deploy and verify brand standards, tasks, and corrective actions to your sites with ease. Get real-time reports, signatures, videos, and photo verifications.\",\"sameAs\":[\"https:\\\/\\\/www.bindy.com\"],\"url\":\"https:\\\/\\\/blog.bindy.com\\\/fr\\\/author\\\/betterdot\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Comment assurer une excellente exp\u00e9rience client dans vos gymnases et studios","description":"Pour que les membres de votre salle de sport reviennent, il est important de les garder engag\u00e9s. Commencez par offrir une exp\u00e9rience positive et coh\u00e9rente.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.bindy.com\/fr\/comment-garantir-une-experience-client-exceptionnelle-dans-vos-salles-de-sport-et-studios\/","og_locale":"fr_FR","og_type":"article","og_title":"How to Ensure a Great Guest Experience at your Gyms and Studios","og_description":"To keep your gym members coming back, its important to keep them engaged. Start by providing a positive and consistent experience.","og_url":"https:\/\/blog.bindy.com\/fr\/comment-garantir-une-experience-client-exceptionnelle-dans-vos-salles-de-sport-et-studios\/","og_site_name":"Audits, Tasks and Communication","article_publisher":"https:\/\/www.facebook.com\/bindyhq","article_published_time":"2021-10-26T20:16:26+00:00","article_modified_time":"2025-09-05T11:46:01+00:00","og_image":[{"width":1920,"height":1280,"url":"https:\/\/blog.bindy.com\/wp-content\/uploads\/2021\/07\/shutterstock_1680262693.jpg?_t=1757072761","type":"image\/jpeg"}],"author":"Bindy","twitter_card":"summary_large_image","twitter_creator":"@bindyhq","twitter_site":"@bindyhq","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.bindy.com\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/#article","isPartOf":{"@id":"https:\/\/blog.bindy.com\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/"},"author":{"name":"Bindy","@id":"https:\/\/blog.bindy.com\/#\/schema\/person\/d5e8de9f43631f43e8ad334d7d28c52f"},"headline":"How to Ensure a Great Guest Experience at your Gyms and Studios","datePublished":"2021-10-26T20:16:26+00:00","dateModified":"2025-09-05T11:46:01+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.bindy.com\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/"},"wordCount":1762,"commentCount":0,"publisher":{"@id":"https:\/\/blog.bindy.com\/#organization"},"image":{"@id":"https:\/\/blog.bindy.com\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/07\/shutterstock_1680262693.jpg?fit=1920%2C1280&ssl=1","keywords":["gym","gym operations"],"articleSection":["\ud83d\udc86\ud83c\udffb Clinics, Gyms, Spas &amp; Studios"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.bindy.com\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.bindy.com\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/","url":"https:\/\/blog.bindy.com\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/","name":"Comment assurer une excellente exp\u00e9rience client dans vos gymnases et studios","isPartOf":{"@id":"https:\/\/blog.bindy.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.bindy.com\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/#primaryimage"},"image":{"@id":"https:\/\/blog.bindy.com\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/07\/shutterstock_1680262693.jpg?fit=1920%2C1280&ssl=1","datePublished":"2021-10-26T20:16:26+00:00","dateModified":"2025-09-05T11:46:01+00:00","description":"Pour que les membres de votre salle de sport reviennent, il est important de les garder engag\u00e9s. Commencez par offrir une exp\u00e9rience positive et coh\u00e9rente.","breadcrumb":{"@id":"https:\/\/blog.bindy.com\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.bindy.com\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/blog.bindy.com\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/#primaryimage","url":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/07\/shutterstock_1680262693.jpg?fit=1920%2C1280&ssl=1","contentUrl":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/07\/shutterstock_1680262693.jpg?fit=1920%2C1280&ssl=1","width":1920,"height":1280},{"@type":"BreadcrumbList","@id":"https:\/\/blog.bindy.com\/how-to-ensure-a-great-guest-experience-at-your-gyms-and-studios\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.bindy.com\/"},{"@type":"ListItem","position":2,"name":"How to Ensure a Great Guest Experience at your Gyms and Studios"}]},{"@type":"WebSite","@id":"https:\/\/blog.bindy.com\/#website","url":"https:\/\/blog.bindy.com\/","name":"Audits, t\u00e2ches et communication","description":"Op\u00e9rations de vente au d\u00e9tail et d&#039;h\u00f4tellerie","publisher":{"@id":"https:\/\/blog.bindy.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.bindy.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/blog.bindy.com\/#organization","name":"Bindy","url":"https:\/\/blog.bindy.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/blog.bindy.com\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-logo-horiz-col-72DPI.png?fit=1005%2C301&ssl=1","contentUrl":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-logo-horiz-col-72DPI.png?fit=1005%2C301&ssl=1","width":1005,"height":301,"caption":"Bindy"},"image":{"@id":"https:\/\/blog.bindy.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/bindyhq","https:\/\/x.com\/bindyhq","https:\/\/www.linkedin.com\/company\/bindyhq\/"]},{"@type":"Person","@id":"https:\/\/blog.bindy.com\/#\/schema\/person\/d5e8de9f43631f43e8ad334d7d28c52f","name":"Bindy","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3716fdd6e4d91f3a7e58f2a1540f8d9b2ce592771867cac2bfe8233b1fabc975?s=96&d=identicon&r=g","caption":"Bindy"},"description":"Bindy est une application cloud permettant d&#039;automatiser \u2714\ufe0f les audits, \ud83d\uddd3\ufe0f les t\u00e2ches et \ud83d\udce3 la communication pour le commerce de d\u00e9tail et l&#039;h\u00f4tellerie. D\u00e9ployez et v\u00e9rifiez facilement les normes de marque, les t\u00e2ches et les actions correctives sur vos sites. Obtenez des rapports, des signatures, des vid\u00e9os et des v\u00e9rifications photo en temps r\u00e9el.","sameAs":["https:\/\/www.bindy.com"],"url":"https:\/\/blog.bindy.com\/fr\/author\/betterdot\/"}]}},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/07\/shutterstock_1680262693.jpg?fit=1920%2C1280&ssl=1","jetpack_likes_enabled":false,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pDNAM-a5t","jetpack-related-posts":[{"id":65659,"url":"https:\/\/blog.bindy.com\/fr\/business-case-spas-clinics-wellness\/","url_meta":{"origin":38779,"position":0},"title":"\ud83d\udcda \u00c9tude de cas rapide\u00a0: Spas, cliniques et bien-\u00eatre","author":"Bindy","date":"juillet 8, 2025","format":false,"excerpt":"Le centre de bien-\u00eatre \"\u00a0X\u00a0\" continue de rencontrer des difficult\u00e9s avec les aspects les plus \u00e9l\u00e9mentaires. Il s&#039;agit de petits d\u00e9tails, comme une pierre pour maintenir la porte ouverte et une signal\u00e9tique non conforme. Viennent ensuite des probl\u00e8mes plus importants, tels qu&#039;un nettoyage insuffisant des chambres entre les clients, l&#039;utilisation de d\u00e9sinfectant non homologu\u00e9 et une \u00e9limination inappropri\u00e9e des objets usag\u00e9s. Les avis en ligne concernant le centre sont mitig\u00e9s\u00a0; de nombreux clients\u2026","rel":"","context":"Dans &quot;\ud83d\udc86\ud83c\udffb Clinics, Gyms, Spas &amp; Studios&quot;","block_context":{"text":"\ud83d\udc86\ud83c\udffb Clinics, Gyms, Spas &amp; Studios","link":"https:\/\/blog.bindy.com\/fr\/category\/clinics-gyms-spas-studios\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/08\/shutterstock_555662434.jpg?fit=1200%2C814&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/08\/shutterstock_555662434.jpg?fit=1200%2C814&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/08\/shutterstock_555662434.jpg?fit=1200%2C814&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/08\/shutterstock_555662434.jpg?fit=1200%2C814&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/08\/shutterstock_555662434.jpg?fit=1200%2C814&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":45663,"url":"https:\/\/blog.bindy.com\/fr\/running-a-wellness-franchise-7-best-practices-to-offer-a-consistent-experience\/","url_meta":{"origin":38779,"position":1},"title":"Vous dirigez une franchise de bien-\u00eatre\u00a0? 7 bonnes pratiques pour offrir une exp\u00e9rience coh\u00e9rente","author":"Bindy","date":"octobre 26, 2021","format":false,"excerpt":"Saviez-vous que le bien-\u00eatre repr\u00e9sente un march\u00e9 mondial de 1\u00a0400 milliards de dollars\u00a0? Cependant, ce march\u00e9 reste extr\u00eamement concurrentiel et satur\u00e9\u00a0; la seule fa\u00e7on d\u2019\u00eatre r\u00e9ellement rentable est de cr\u00e9er un lien plus profond entre votre marque et vos clients. Pour les franchis\u00e9s ou les responsables de secteur du bien-\u00eatre\u2026","rel":"","context":"Dans &quot;\ud83d\udc86\ud83c\udffb Clinics, Gyms, Spas &amp; Studios&quot;","block_context":{"text":"\ud83d\udc86\ud83c\udffb Clinics, Gyms, Spas &amp; Studios","link":"https:\/\/blog.bindy.com\/fr\/category\/clinics-gyms-spas-studios\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/08\/shutterstock_555662434.jpg?fit=1200%2C814&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/08\/shutterstock_555662434.jpg?fit=1200%2C814&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/08\/shutterstock_555662434.jpg?fit=1200%2C814&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/08\/shutterstock_555662434.jpg?fit=1200%2C814&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/08\/shutterstock_555662434.jpg?fit=1200%2C814&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":1564,"url":"https:\/\/blog.bindy.com\/fr\/washroom-inspection-checklist\/","url_meta":{"origin":38779,"position":2},"title":"\u2714\ufe0f Liste de contr\u00f4le pour l&#039;inspection des toilettes","author":"Bindy","date":"octobre 26, 2022","format":false,"excerpt":"Utilisez cet exemple de liste de contr\u00f4le pour l&#039;inspection des toilettes afin d&#039;inspecter vos toilettes commerciales et de vous assurer de leur bon fonctionnement et du confort de vos clients. Pour le nettoyage sp\u00e9cifique des toilettes, veuillez consulter la liste de contr\u00f4le de nettoyage des toilettes commerciales. Toilettes g\u00e9n\u00e9rales\u00a0: La porte et la poign\u00e9e des toilettes sont-elles propres et en bon \u00e9tat\u00a0? L&#039;int\u00e9rieur des toilettes\u2026","rel":"","context":"Dans &quot;\u2714\ufe0f Checklists&quot;","block_context":{"text":"\u2714\ufe0f Checklists","link":"https:\/\/blog.bindy.com\/fr\/category\/checklists\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2015\/06\/shutterstock_783393487.jpg?fit=1200%2C797&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2015\/06\/shutterstock_783393487.jpg?fit=1200%2C797&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2015\/06\/shutterstock_783393487.jpg?fit=1200%2C797&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2015\/06\/shutterstock_783393487.jpg?fit=1200%2C797&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2015\/06\/shutterstock_783393487.jpg?fit=1200%2C797&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":638,"url":"https:\/\/blog.bindy.com\/fr\/who-benefits-from-retail-audits\/","url_meta":{"origin":38779,"position":3},"title":"\u2b50 Qui b\u00e9n\u00e9ficie des audits de vente au d\u00e9tail et d\u2019h\u00f4tellerie ?","author":"Bindy","date":"septembre 20, 2023","format":false,"excerpt":"Les audits de vente au d\u00e9tail, les audits h\u00f4teliers et les inspections de site sont reconnus pour prot\u00e9ger la marque, promouvoir ses standards, accro\u00eetre la satisfaction client et att\u00e9nuer les risques dans les commerces de d\u00e9tail et l&#039;h\u00f4tellerie multi-\u00e9tablissements. Ceci \u00e9tant dit, quels sont les avantages concrets des audits de vente au d\u00e9tail\u00a0? Voici quelques-uns des avantages que vous pouvez attendre d&#039;une visite r\u00e9guli\u00e8re\u2026","rel":"","context":"Dans &quot;\u2695 Pharmacies&quot;","block_context":{"text":"\u2695 Pharmacies","link":"https:\/\/blog.bindy.com\/fr\/category\/pharmacy\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":59653,"url":"https:\/\/blog.bindy.com\/fr\/5-areas-you-need-to-get-right-while-running-a-massage-clinic\/","url_meta":{"origin":38779,"position":4},"title":"5 domaines que vous devez ma\u00eetriser dans vos cliniques de massage","author":"colinchan1","date":"novembre 25, 2022","format":false,"excerpt":"G\u00e9rer un cabinet de massage est loin d&#039;\u00eatre une mince affaire. Il faut s&#039;efforcer de fournir un service de haute qualit\u00e9 de fa\u00e7on constante, tout en assurant la s\u00e9curit\u00e9 et le confort des clients et des employ\u00e9s. La situation se complique encore davantage lorsqu&#039;on g\u00e8re une franchise de cabinets de massage.","rel":"","context":"Dans &quot;\ud83d\udc86\ud83c\udffb Clinics, Gyms, Spas &amp; Studios&quot;","block_context":{"text":"\ud83d\udc86\ud83c\udffb Clinics, Gyms, Spas &amp; Studios","link":"https:\/\/blog.bindy.com\/fr\/category\/clinics-gyms-spas-studios\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/11\/shutterstock_1620889672.jpg?fit=1200%2C799&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/11\/shutterstock_1620889672.jpg?fit=1200%2C799&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/11\/shutterstock_1620889672.jpg?fit=1200%2C799&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/11\/shutterstock_1620889672.jpg?fit=1200%2C799&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/11\/shutterstock_1620889672.jpg?fit=1200%2C799&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":5382,"url":"https:\/\/blog.bindy.com\/fr\/health-and-safety-checklist\/","url_meta":{"origin":38779,"position":5},"title":"\u2714\ufe0f Liste de contr\u00f4le de sant\u00e9 et de s\u00e9curit\u00e9 pour le commerce de d\u00e9tail et l&#039;h\u00f4tellerie","author":"Bindy","date":"octobre 28, 2021","format":false,"excerpt":"Un programme complet d&#039;inspection de sant\u00e9 et de s\u00e9curit\u00e9 prot\u00e8ge votre entreprise. Utilisez cet exemple de liste de contr\u00f4le pour cr\u00e9er ou mettre \u00e0 jour votre programme de sant\u00e9 et de s\u00e9curit\u00e9 sur l&#039;ensemble de vos sites. Lavage des mains des employ\u00e9s\u00a0: Les employ\u00e9s connaissent les normes et pratiques de l&#039;entreprise en mati\u00e8re de lavage des mains, notamment le lavage des mains pendant au moins 20 secondes et\u2026","rel":"","context":"Dans &quot;\u2714\ufe0f Checklists&quot;","block_context":{"text":"\u2714\ufe0f Checklists","link":"https:\/\/blog.bindy.com\/fr\/category\/checklists\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/01\/shutterstock_763403533.jpg?fit=1200%2C688&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/01\/shutterstock_763403533.jpg?fit=1200%2C688&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/01\/shutterstock_763403533.jpg?fit=1200%2C688&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/01\/shutterstock_763403533.jpg?fit=1200%2C688&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/01\/shutterstock_763403533.jpg?fit=1200%2C688&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/posts\/38779","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/users\/6370623"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/comments?post=38779"}],"version-history":[{"count":30,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/posts\/38779\/revisions"}],"predecessor-version":[{"id":66281,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/posts\/38779\/revisions\/66281"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/media\/38785"}],"wp:attachment":[{"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/media?parent=38779"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/categories?post=38779"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.bindy.com\/fr\/wp-json\/wp\/v2\/tags?post=38779"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}