{"id":3659,"date":"2021-10-26T15:15:54","date_gmt":"2021-10-26T20:15:54","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=3659"},"modified":"2024-09-03T10:16:05","modified_gmt":"2024-09-03T14:16:05","slug":"5-conseils-pour-gerer-les-programmes-de-vente-au-detail-infructueux","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/fr\/5-conseils-pour-gerer-les-programmes-de-vente-au-detail-infructueux\/","title":{"rendered":"5 conseils pour g\u00e9rer les programmes de vente au d\u00e9tail infructueux"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Cela arrive m\u00eame aux meilleures marques. Vous conceptualisez et ex\u00e9cutez une campagne de vente au d\u00e9tail pour placer votre produit dans les paniers d&#039;achat des clients, seulement pour voir des r\u00e9sultats m\u00e9diocres. La campagne, pour le dire franchement, a \u00e9chou\u00e9. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">C&#039;est une position frustrante, mais la fa\u00e7on dont vous g\u00e9rez et r\u00e9pondez aux flops du programme peut vous aider \u00e0 apprendre et \u00e0 am\u00e9liorer les campagnes futures. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">C&#039;est pourquoi il est important de faire un post-mortem sur chaque campagne infructueuse. David Hoos de <\/span><a href=\"https:\/\/thegood.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Le bon<\/a><span style=\"font-weight: 400;\"> dit que cette \u00e9tape vous permettra \u00abd&#039;analyser ce qui a fonctionn\u00e9 et ce qui n&#039;a pas fonctionn\u00e9\u00bb.<\/span><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">&quot;La plus grande erreur que vous puissiez faire est de ne pas apprendre de vos \u00e9checs. Si vous ne le faites pas, vous \u00eates condamn\u00e9 \u00e0 les r\u00e9p\u00e9ter. Dans une certaine mesure, chaque campagne est une grande exp\u00e9rience et l&#039;objectif plus profond, qu&#039;il soit r\u00e9ussi ou non, devrait \u00eatre d&#039;obtenir des informations et d&#039;am\u00e9liorer votre marketing pour votre prochaine campagne. \u2013 David Hoos, responsable marketing, The Good.&nbsp;<\/span><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Voici quelques conseils pour vous aider \u00e0 faire de meilleurs post-mortem et vous assurer que vos campagnes ult\u00e9rieures ne subiront pas le m\u00eame sort.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">1. Faites des autopsies d\u00e8s que possible<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Efforcez-vous d&#039;effectuer des autopsies d\u00e8s que possible, afin que l&#039;information soit encore fra\u00eeche dans l&#039;esprit de tout le monde. N&#039;attendez pas des semaines ou des mois apr\u00e8s la campagne pour le faire.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">En fait, si vous pouviez faire des post-mortem pendant que le programme est actif (c&#039;est-\u00e0-dire les mener apr\u00e8s chaque phase ou jalon), vous pourriez \u00eatre en mesure de &quot;d\u00e9faire&quot; une campagne terne en identifiant rapidement les probl\u00e8mes et en changeant de cap.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"58789\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/objectif-dexecution-du-magasin-portee-et-meilleures-pratiques\/bindy-statment-ads_top-secret-button-ad-1080x1080-27\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?fit=1080%2C1080&amp;ssl=1\" data-orig-size=\"1080,1080\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Unless you do it on time, in full, at every site, you are not executing at all\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?fit=300%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=700%2C700&#038;ssl=1\" alt=\"\u00c0 moins que vous ne le fassiez \u00e0 temps, en totalit\u00e9, sur chaque site, vous n&#039;ex\u00e9cutez pas du tout\" class=\"wp-image-58789\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?w=1080&amp;ssl=1 1080w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=800%2C800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=200%2C200&amp;ssl=1 200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=700%2C700&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">2. Avoir les bonnes informations<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">R\u00e9aliser une analyse post-mortem efficace n\u00e9cessite les bonnes donn\u00e9es. Avant toute chose, rassemblez toutes les informations sur la campagne, notamment autour des r\u00e9sultats. Cela peut inclure des donn\u00e9es sur les ventes, les stocks, l&#039;am\u00e9lioration de la marque, le sentiment des clients, etc. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">En plus des faits et des chiffres, il est important d&#039;obtenir des informations qualitatives sur la campagne. Envoyez un questionnaire aux personnes impliqu\u00e9es dans le programme (c&#039;est-\u00e0-dire de la planification jusqu&#039;\u00e0 l&#039;ex\u00e9cution) et obtenez leur avis.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Certaines des questions que vous pourriez poser incluent :<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Quels aspects ont bien fonctionn\u00e9\u00a0? <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Qu&#039;est-ce qui n&#039;a pas bien fonctionn\u00e9\u00a0?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Quelles difficult\u00e9s avez-vous rencontr\u00e9es lors de la planification ou de l&#039;ex\u00e9cution du programme\u00a0?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Quelles sont les choses que nous pouvons faire mieux la prochaine fois\u00a0?<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Cette \u00e9tape de collecte d&#039;informations et de commentaires de l&#039;\u00e9quipe doit \u00eatre men\u00e9e avant la r\u00e9union post-mortem proprement dite, afin de pr\u00e9parer tout le monde et de pr\u00e9parer le terrain pour une conversation productive.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"attachment noopener wp-att-7423\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"583\" data-attachment-id=\"58465\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/4-conseils-pour-aider-les-cpg-a-creer-des-campagnes-multicanaux-brillantes\/bindy-banner-ads-with-woman-2_bindy-banner-ads-with-woman-2-900x750-02\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/07\/Bindy-Banner-ads-With-woman-2_Bindy-Banner-ads-With-woman-2-900x750-02.png?fit=901%2C751&amp;ssl=1\" data-orig-size=\"901,751\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Bindy-Banner ads-With woman-2_Bindy-Banner ads-With woman-2-900&amp;#215;750-02\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/07\/Bindy-Banner-ads-With-woman-2_Bindy-Banner-ads-With-woman-2-900x750-02.png?fit=300%2C250&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/07\/Bindy-Banner-ads-With-woman-2_Bindy-Banner-ads-With-woman-2-900x750-02.png?fit=700%2C583&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/07\/Bindy-Banner-ads-With-woman-2_Bindy-Banner-ads-With-woman-2-900x750-02.png?resize=700%2C583&#038;ssl=1\" alt=\"\" class=\"wp-image-58465\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/07\/Bindy-Banner-ads-With-woman-2_Bindy-Banner-ads-With-woman-2-900x750-02.png?w=901&amp;ssl=1 901w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/07\/Bindy-Banner-ads-With-woman-2_Bindy-Banner-ads-With-woman-2-900x750-02.png?resize=300%2C250&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/07\/Bindy-Banner-ads-With-woman-2_Bindy-Banner-ads-With-woman-2-900x750-02.png?resize=768%2C640&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/07\/Bindy-Banner-ads-With-woman-2_Bindy-Banner-ads-With-woman-2-900x750-02.png?resize=700%2C583&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/07\/Bindy-Banner-ads-With-woman-2_Bindy-Banner-ads-With-woman-2-900x750-02.png?resize=480%2C400&amp;ssl=1 480w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">3. N&#039;entrez pas dans le processus en cherchant quelque chose (ou quelqu&#039;un) \u00e0 bl\u00e2mer<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Alors que le but d&#039;un post-mortem est d&#039;identifier les choses qui ont mal tourn\u00e9, le but ultime est d&#039;obtenir des informations qui am\u00e9lioreront les futures campagnes. Vous ne pourrez pas le faire si vous d\u00e9cidez d&#039;attribuer le bl\u00e2me. <\/span><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Ce processus consiste \u00ab \u00e0 examiner le travail et le r\u00e9sultat \u00e0 des fins d&#039;am\u00e9lioration d&#039;\u00e9quipe et personnelle. Il doit \u00eatre constructif. Par cons\u00e9quent, il est important que votre \u00e9quipe soit dans le bon \u00e9tat d&#039;esprit\u00a0: positif et ax\u00e9 sur l&#039;apprentissage, et non d\u00e9fensif ou hypercritique.\u00a0\u00bb \u2013 Kyle Eliason, partenaire client principal, <a href=\"https:\/\/www.portent.com\/blog\/10-tips-for-a-successful-post-mortem.htm\" target=\"_blank\" rel=\"noopener noreferrer\">Pr\u00e9sage<\/a>&nbsp;<\/span><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Une bonne fa\u00e7on de faire \u00e7a ? Assurez-vous d&#039;aborder les choses qui se sont bien pass\u00e9es dans le programme, et pas seulement la mauvaise direction. Et quand vous parlez des erreurs commises tout au long de la campagne, faites-le de mani\u00e8re constructive, cela met en \u00e9vidence les solutions.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">4. Identifiez et comprenez vos erreurs<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">L&#039;identification des erreurs n&#039;est qu&#039;une \u00e9tape du processus post-mortem. Vous devez \u00e9galement <\/span><i><span style=\"font-weight: 400;\">comprendre<\/span><\/i><span style=\"font-weight: 400;\"> leur. Cela commence par classer les erreurs ou les erreurs de direction qui ont eu lieu. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Joshua Feinberg, leader d&#039;opinion en chef, vice-pr\u00e9sident et cofondateur de <\/span><a href=\"http:\/\/www.sphomerun.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">SP Home Run Inc<\/a><span style=\"font-weight: 400;\">. dit que les flops sont le r\u00e9sultat de l&#039;un des \u00e9l\u00e9ments suivants\u00a0: erreurs tactiques, erreurs de strat\u00e9gie et erreurs d&#039;achat.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Erreurs tactiques<\/b><span style=\"font-weight: 400;\"> surviennent g\u00e9n\u00e9ralement au stade de l&#039;ex\u00e9cution de la campagne. Pour les marques et les d\u00e9taillants, il peut s&#039;agir d&#039;\u00e9l\u00e9ments tels qu&#039;une enseigne mal configur\u00e9e ou des produits qui ne sont pas correctement pr\u00e9sent\u00e9s en rayon.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">La meilleure solution \u00e0 ces types d&#039;erreurs ? \u00ab\u00a0Am\u00e9liorez vos processus et vos listes de contr\u00f4le. Et demandez \u00e0 une autre paire d&#039;yeux de v\u00e9rifier votre travail \u00bb, conseille Joshua.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">C&#039;est pourquoi <\/span><a href=\"https:\/\/bindy.com\/products\/task-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">la gestion des t\u00e2ches<\/a><span style=\"font-weight: 400;\"> est extr\u00eamement important lors de la planification et de l&#039;ex\u00e9cution de vos programmes de vente au d\u00e9tail. Vous devez disposer d&#039;un syst\u00e8me en place qui vous permet de cr\u00e9er, d&#039;attribuer et de surveiller des t\u00e2ches. Cela permet de s&#039;assurer que chaque t\u00e2che ou travail est termin\u00e9 et que rien ne passe entre les mailles du filet.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"4050\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/tasks-web-look\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2017\/12\/tasks-web-look1.jpg?fit=1536%2C1439&amp;ssl=1\" data-orig-size=\"1536,1439\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Tasks web look\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2017\/12\/tasks-web-look1.jpg?fit=300%2C281&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2017\/12\/tasks-web-look1.jpg?fit=700%2C656&amp;ssl=1\" class=\"alignnone size-full wp-image-4050\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2017\/12\/tasks-web-look1.jpg?resize=700%2C656&#038;ssl=1\" alt=\"Apparence Web des t\u00e2ches\" width=\"700\" height=\"656\"><span style=\"font-weight: 400;\">Et lorsque votre programme est en direct, assurez-vous de v\u00e9rifier que tout se d\u00e9roule comme pr\u00e9vu. Il est facile de cocher des choses sur une liste de choses \u00e0 faire, mais que cette \u00ab t\u00e2che \u00e0 faire \u00bb ait \u00e9t\u00e9 faite correctement ou non est une autre histoire. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">En ce qui concerne les programmes de vente au d\u00e9tail, <\/span><a href=\"https:\/\/blog.bindy.com\/fr\/3-types-of-audits-every-retailer-should-conduct\/\" target=\"_blank\" rel=\"noopener noreferrer\">la r\u00e9alisation d&#039;audits en magasin est essentielle<\/a><span style=\"font-weight: 400;\">. Les audits de vente au d\u00e9tail permettent de s&#039;assurer que les t\u00e2ches sont accomplies avec succ\u00e8s <\/span><i><span style=\"font-weight: 400;\">et<\/span><\/i><span style=\"font-weight: 400;\"> qu&#039;ils sont \u00e0 la hauteur de vos normes.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Erreurs de strat\u00e9gie<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Erreurs de strat\u00e9gie<\/b><span style=\"font-weight: 400;\"> sont des erreurs de \u00ab\u00a0vue d&#039;ensemble\u00a0\u00bb qui impliquent g\u00e9n\u00e9ralement le produit lui-m\u00eame ou le message global de l&#039;initiative. Marchandises insensibles (telles que <\/span><a href=\"https:\/\/www.huffingtonpost.com\/entry\/nordstrom-offensive-hanukkah-sweater_us_5644f834e4b045bf3dee5df4\" target=\"_blank\" rel=\"noopener noreferrer\">Le chandail Hanukkah offensif de Nordstrom<\/a><span style=\"font-weight: 400;\">) ou des campagnes sourdes (telles que <\/span><a href=\"http:\/\/www.adweek.com\/brand-marketing\/pepsis-tone-deaf-kendall-jenner-ad-co-opting-the-resistance-is-getting-clobbered-in-social\/\" target=\"_blank\" rel=\"noopener noreferrer\">La publicit\u00e9 de Pepsi pour Kendall Jenner<\/a><span style=\"font-weight: 400;\">) rel\u00e8verait de cette cat\u00e9gorie. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Vous pouvez \u00e9viter les erreurs de strat\u00e9gie en apprenant \u00e0 conna\u00eetre votre public. <\/span><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">\u00ab Il n&#039;y a pas de substitut au v\u00e9ritable d\u00e9veloppement personnel de l&#039;acheteur. Sans cela, votre strat\u00e9gie de contenu peut finir par faire des hypoth\u00e8ses horriblement erron\u00e9es. -Joshua Feinberg, leader d&#039;opinion, vice-pr\u00e9sident et cofondateur de SP Home Run Inc.<\/span><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Lors de la planification de vos programmes, ne perdez jamais de vue votre client. Le PDG d&#039;Amazon, Jeff Bezos, est connu pour avoir une chaise vide lors des r\u00e9unions pour repr\u00e9senter &quot;la personne la plus importante dans la salle&quot; (c&#039;est-\u00e0-dire le client). Il vous incombe peut-\u00eatre de faire quelque chose de similaire. Rappelez-vous en permanence, ainsi qu&#039;\u00e0 votre \u00e9quipe, \u00e0 qui vous parlez dans chaque campagne et mettez-les au centre de vos sessions de planification.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Erreurs d&#039;acheteur<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Erreurs d&#039;acheteur<\/b><span style=\"font-weight: 400;\"> surviennent lorsqu&#039;une campagne n&#039;est pas soutenue par toute l&#039;\u00e9quipe. Selon Joshua, &quot;Vous n&#039;avez peut-\u00eatre pas laiss\u00e9 la cr\u00e9ation s&#039;ex\u00e9cuter suffisamment longtemps pour obtenir des donn\u00e9es statistiquement significatives. Ou peut-\u00eatre que votre patron ou votre client a des attentes extr\u00eamement irr\u00e9alistes concernant le budget ou le calendrier n\u00e9cessaire pour \u00eatre comp\u00e9titif. Peut-\u00eatre y a-t-il des saboteurs internes qui veulent voir vos campagnes marketing \u00e9chouer pour leurs propres int\u00e9r\u00eats professionnels \u00e9go\u00efstes.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Son conseil est de s&#039;assurer que &quot;l&#039;adh\u00e9sion commence au sommet&quot;, citant David Packard qui a d\u00e9clar\u00e9: &quot;Le marketing est beaucoup trop important pour \u00eatre laiss\u00e9 au seul d\u00e9partement marketing&quot;.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">5. R\u00e9sumer et diffuser les principaux probl\u00e8mes et enseignements<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">C&#039;est trop facile d&#039;avoir une r\u00e9union post-mortem et de repartir sans h\u00e9siter. Ne laissez pas cela arriver. Assurez-vous de faire un suivi avec un r\u00e9sum\u00e9 et un plan d\u00e9crivant les \u00e9tapes que vous suivrez \u00e0 l&#039;avenir.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Ce suivi peut prendre la forme d&#039;une pr\u00e9sentation ou d&#039;un document Word qui d\u00e9taille :<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Les objectifs du programme (et ceux qui ont \u00e9t\u00e9 atteints et ceux qui n&#039;ont pas \u00e9t\u00e9 atteints)<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">R\u00e9sultats<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">R\u00e9troaction qualitative<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Les choses qui se sont bien pass\u00e9es<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Les choses qui ne se sont pas d\u00e9roul\u00e9es comme pr\u00e9vu <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Erreurs et apprentissages cl\u00e9s<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Choses \u00e0 mettre en \u0153uvre dans les programmes futurs<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Envoyez ce document de suivi \u00e0 toutes les parties prenantes et revoyez-le lors de la planification et de la mise en \u0153uvre de votre prochain programme.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Derniers mots<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Faire face \u00e0 une campagne infructueuse n&#039;est pas l&#039;exp\u00e9rience la plus agr\u00e9able, mais le processus post-mortem peut ouvrir la voie \u00e0 des programmes r\u00e9ussis \u00e0 l&#039;avenir. Soyez donc minutieux dans votre analyse et embarquez toutes les parties prenantes (et si possible, les partenaires).<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A propos de l&#039;auteur:<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"1994\" data-permalink=\"https:\/\/blog.bindy.com\/fr\/francesanicasio\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2016\/10\/francesanicasio.jpeg?fit=1920%2C1920&amp;ssl=1\" data-orig-size=\"1920,1920\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"francesanicasio\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2016\/10\/francesanicasio.jpeg?fit=300%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2016\/10\/francesanicasio.jpeg?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2016\/10\/francesanicasio.jpeg?resize=700%2C700&#038;ssl=1\" alt=\"francesanicasio\" class=\"wp-image-1994\" style=\"width:151px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<div><i><\/i><em><a href=\"https:\/\/www.linkedin.com\/in\/francescanicasio\/\" target=\"_blank\" rel=\"noopener noreferrer\">Francesca Nicasio<\/a> est un \u00e9crivain ind\u00e9pendant et un strat\u00e8ge de contenu qui se consacre \u00e0 la r\u00e9daction d&#039;articles sur les tendances de la vente au d\u00e9tail et sur des conseils qui aident les commer\u00e7ants \u00e0 augmenter leurs ventes, \u00e0 am\u00e9liorer le service client et \u00e0 devenir de meilleurs d\u00e9taillants dans l&#039;ensemble. <\/em><\/div>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/blog.bindy.com\/fr\/audits-de-vente-au-detail-le-guide-definitif\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-Guide-Retail-audit_Post-green.png?w=700&#038;ssl=1\" alt=\"Bindy - Guide d&#039;audit-02\" class=\"wp-image-4755\"\/><\/a><\/figure>","protected":false},"excerpt":{"rendered":"<p>Cela arrive m\u00eame aux meilleures marques. Vous conceptualisez et ex\u00e9cutez une campagne de vente au d\u00e9tail pour placer votre produit dans les paniers d&#039;achat des clients, seulement pour voir des r\u00e9sultats m\u00e9diocres. La campagne, pour le dire franchement, a \u00e9chou\u00e9. C&#039;est une position frustrante, mais la fa\u00e7on dont vous g\u00e9rez et r\u00e9pondez aux flops du programme peut vous aider \u00e0 apprendre et\u2026 <a href=\"https:\/\/blog.bindy.com\/fr\/5-conseils-pour-gerer-les-programmes-de-vente-au-detail-infructueux\/\" class=\"more-link\">Lire la suite <span class=\"screen-reader-text\">5 conseils pour g\u00e9rer les programmes de vente au d\u00e9tail infructueux<\/span> <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":6744,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[431564],"tags":[11223415,2196862,600410951,23431635],"class_list":["post-3659","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-sales","tag-retail-fail","tag-retail-operations","tag-retail-post-mortem","tag-retail-program"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 Tips for Dealing with Unsuccessful Retail Programs<\/title>\n<meta name=\"description\" content=\"How you handle program flops, can help you learn and improve future campaigns. 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