{"id":1666,"date":"2021-10-26T15:15:52","date_gmt":"2021-10-26T19:15:52","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=1666"},"modified":"2025-08-19T14:15:17","modified_gmt":"2025-08-19T18:15:17","slug":"liste-de-controle-du-service-au-volant","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/fr\/drive-thru-checklist\/","title":{"rendered":"\u2714\ufe0f Liste de contr\u00f4le au volant"},"content":{"rendered":"

Utilisez cet exemple de liste de contr\u00f4le du service au volant pour cr\u00e9er ou mettre \u00e0 jour votre programme d'inspection du service au volant dans vos restaurants et sites \u00e9quip\u00e9s d'un service au volant.<\/p>\n\n\n\n

Vous pouvez aller chercher un d\u00eener, prendre un caf\u00e9, faire vos op\u00e9rations bancaires et, au moins \u00e0 Las Vegas\u2026 vous marier au volant\u00a0! Les clients appr\u00e9cient la commodit\u00e9 et la rapidit\u00e9 du service du service au volant. Ci-dessous, une liste de crit\u00e8res pour auditer le service au volant et garantir que vos invit\u00e9s vivent toujours une exp\u00e9rience positive.<\/p>\n\n\n\n<\/span>\n\n\n\n

Voie de service au volant
<\/strong><\/h2>\n\n\n\n
    \n
  1. La voie de service au volant est-elle facilement localis\u00e9e et clairement indiqu\u00e9e\u00a0?<\/li>\n\n\n\n
  2. Les fl\u00e8ches peintes des voies de service au volant sont-elles facilement visibles et clairement marqu\u00e9es\u00a0?<\/li>\n\n\n\n
  3. Les feux s'allument-ils automatiquement apr\u00e8s le cr\u00e9puscule et la voie est-elle bien \u00e9clair\u00e9e\u00a0?<\/li>\n\n\n\n
  4. Est-ce que tout l'\u00e9clairage des voies est en bon \u00e9tat de fonctionnement\u00a0?<\/li>\n\n\n\n
  5. La voie de service au volant sans d\u00e9tritus\u00a0?<\/li>\n\n\n\n
  6. Une poubelle est-elle disponible avant de se rendre aux panneaux de menu\u00a0?<\/li>\n\n\n\n
  7. Les poubelles sont-elles en bon \u00e9tat et ne d\u00e9bordent pas ?<\/li>\n\n\n\n
  8. La poubelle est-elle facile d'acc\u00e8s sans sortir de la voiture ?<\/li>\n\n\n\n
  9. La voie du service au volant exempte de graffitis\u00a0?<\/li>\n\n\n\n
  10. La voie de service au volant est-elle exempte de dommages aux bordures\u00a0?<\/li>\n\n\n\n
  11. L'am\u00e9nagement paysager du service au volant exempt de d\u00e9chets?<\/li>\n\n\n\n
  12. L'am\u00e9nagement paysager du service au volant est-il exempt de plantes et\/ou d'arbustes morts\u00a0?<\/li>\n<\/ol>\n\n\n
    \n
    \"\"<\/a><\/figure>\n<\/div>\n\n\n

    Panneaux\/panneaux de menu du service au volant<\/strong><\/h2>\n\n\n\n
      \n
    1. Les panneaux\/panneaux de menu du service au volant et les postes de haut-parleurs sont propres et en bon \u00e9tat\u00a0?<\/li>\n\n\n\n
    2. Les panneaux\/enseignes de menu et le haut-parleur sont exempts de salet\u00e9 et de moisissure\u00a0?<\/li>\n\n\n\n
    3. Tous les panneaux de menu\/enseignes et haut-parleurs du service au volant sont exempts de fissures \u00e9videntes ou de lentilles endommag\u00e9es\u00a0?<\/li>\n\n\n\n
    4. Est-ce que tous les panneaux\/panneaux de menu du service au volant et les haut-parleurs sont exempts de ruban adh\u00e9sif et\/ou d'autocollants visibles\u00a0?<\/li>\n\n\n\n
    5. Les panneaux\/panneaux de menu du service au volant et le haut-parleur sont exempts de signes manuscrits\u00a0?<\/li>\n\n\n\n
    6. Le tableau de menu est-il bien \u00e9clair\u00e9\u00a0?<\/li>\n\n\n\n
    7. Les images du tableau de menu sont-elles bien pr\u00e9sent\u00e9es et non fan\u00e9es\u00a0?<\/li>\n\n\n\n
    8. Le haut-parleur est exempt de dommages visibles \u00e9vidents\u00a0?<\/li>\n\n\n\n
    9. La fen\u00eatre de ramassage est propre et la zone exempte de signes manuscrits\u00a0?<\/li>\n\n\n\n
    10. La fen\u00eatre de ramassage est-elle propre\u00a0?<\/li>\n<\/ol>\n\n\n\n

      Des employ\u00e9s<\/strong><\/h2>\n\n\n\n
        \n
      1. Tous les employ\u00e9s au(x) guichet(s) du service au volant semblent pr\u00e9sentables et en uniforme appropri\u00e9\u00a0?<\/li>\n\n\n\n
      2. Est-ce que tous les employ\u00e9s au(x) guichet(s) du service au volant portent une \u00e9tiquette avec leur nom\u00a0?<\/li>\n\n\n\n
      3. Le caissier de guichet organis\u00e9 et efficace ?<\/li>\n<\/ol>\n\n\n
        \n
        \"\"<\/a><\/figure>\n<\/div>\n\n\n

        Service<\/strong><\/h2>\n\n\n\n
          \n
        1. \u00cates-vous accueilli poliment, dans les 5 secondes qui suivent votre arr\u00eat au haut-parleur du tableau de menu\u00a0?<\/li>\n\n\n\n
        2. Lors de l'orateur, vous propose-t-on un article suppl\u00e9mentaire et vous informe-t-on de la promotion en cours\u00a0?<\/li>\n\n\n\n
        3. Le caissier r\u00e9p\u00e8te-t-il votre commande pour confirmer\u00a0?<\/li>\n\n\n\n
        4. Une fois la commande valid\u00e9e, est-ce que la caissi\u00e8re vous donne le total ?<\/li>\n\n\n\n
        5. Apr\u00e8s avoir re\u00e7u le total, vous demande-t-on de vous rendre \u00e0 la fen\u00eatre\u00a0?<\/li>\n\n\n\n
        6. Au guichet de retrait, le caissier sourit-il et r\u00e9p\u00e8te-t-il le bon total\u00a0?<\/li>\n\n\n\n
        7. Avez-vous re\u00e7u votre commande dans les 120 secondes suivant votre arr\u00eat au guichet de retrait\u00a0?<\/li>\n\n\n\n
        8. Combien de temps vous a-t-il fallu pour recevoir votre commande ? Minutes : ___ Secondes : ___<\/li>\n\n\n\n
        9. Vous \u00eates sinc\u00e8rement remerci\u00e9 lors de la remise de votre commande ?<\/li>\n\n\n\n
        10. Chaque article de votre commande est-il dans le bon emballage\u00a0?<\/li>\n\n\n\n
        11. Serviettes incluses avec votre commande ?<\/li>\n\n\n\n
        12. Un re\u00e7u est-il inclus avec votre commande?<\/li>\n\n\n\n
        13. La commande est exempte de d\u00e9versements et de fuites\u00a0?<\/li>\n\n\n\n
        14. La commande 100% est-elle exacte\u00a0? <\/strong><\/li>\n<\/ol>\n\n\n\n

          <\/p>","protected":false},"excerpt":{"rendered":"

          Utilisez cet exemple de liste de contr\u00f4le pour le service au volant pour cr\u00e9er ou mettre \u00e0 jour votre programme d'inspection au volant dans vos restaurants et sites \u00e9quip\u00e9s d'un service au volant. Vous pouvez r\u00e9cup\u00e9rer votre d\u00eener, prendre un caf\u00e9, effectuer vos op\u00e9rations bancaires et, au moins \u00e0 Las Vegas... vous marier au service au volant ! Les clients appr\u00e9cient la commodit\u00e9 et la rapidit\u00e9 du service au volant. Ci-dessous, un \u2026 Lire la suite \u2714\ufe0f Liste de contr\u00f4le au volant<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":23194,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"Drive-Thru 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