encuadernado<\/a>.<\/p>\n\n\n\nConclusi\u00f3n clave<\/strong>
La capacitaci\u00f3n es necesaria, pero no suficiente. La capacitaci\u00f3n por s\u00ed sola no garantiza el cumplimiento de sus est\u00e1ndares. Por un lado, capacite a su personal y, por otro, verifique y corrija constantemente el rumbo.<\/p>\n\n\n\nUna cosa m\u00e1s\u2026<\/h2>","protected":false},"excerpt":{"rendered":"
La tienda "X" ha tenido dificultades para seguir las normas b\u00e1sicas en cuanto a la caja. Los empleados de atenci\u00f3n al cliente no ofrecen ventas adicionales ni complementos relacionados. No preguntan a los clientes sobre las suscripciones a programas de fidelizaci\u00f3n ni siquiera las mencionan. Saludar y agradecer a los clientes, zonas de caja abarrotadas... los est\u00e1ndares de servicio y atenci\u00f3n al cliente son simplemente aleatorios. Esto significa ventas y oportunidades perdidas. Seguir leyendo Caso de negocio r\u00e1pido: El pago<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":11749,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[15241],"tags":[],"class_list":["post-65720","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study"],"yoast_head":"\n\ud83d\udcda Quick Business Case: The Checkout<\/title>\n<meta name=\"description\" content=\"Training is necessary but not sufficient. 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En la mayor\u00eda de las visitas a la tienda, los estantes no est\u00e1n surtidos seg\u00fan el planograma, y cuando lo est\u00e1n, los productos no est\u00e1n alineados. \u00bfY las g\u00f3ndolas? 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