{"id":60565,"date":"2021-06-15T09:29:00","date_gmt":"2021-06-15T13:29:00","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=60565"},"modified":"2024-08-30T08:54:48","modified_gmt":"2024-08-30T12:54:48","slug":"una-clase-magistral-de-hospitalidad","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/es\/a-hospitality-masterclass\/","title":{"rendered":"una clase magistral de hospitalidad a partir de un giroscopio para llevar"},"content":{"rendered":"

Vivo en el centro del barrio Greektown de Toronto. En un lugar como este, uno pensar\u00eda que podr\u00eda encontrar un buen Gyro. D\u00e9jame asegurarte, Alejandro <\/a>no decepciona en este sentido. El gyro es tierno, jugoso y con un sabor perfecto a ajo. <\/p>\n\n\n\n

Pero lo que m\u00e1s me gusta de Alexandros es la sensaci\u00f3n de recibir una clase magistral de hoteler\u00eda con un giroscopio a un lado. Dejame explicar.   <\/p>\n\n\n\n

En el sector minorista y hotelero utilizamos mucha jerga. Hablamos de la \u201cexperiencia del cliente\u201d y del \u201cviaje del cliente\u201d. Hablamos de \u201cprobabilidad de recomendar\u201d y \u201cventa minorista experiencial\u201d. No hay nada de malo en eso, pero como ocurre con cualquier jerga y t\u00e9rmino de la industria, en alg\u00fan momento nos separamos de la esencia de lo que hacemos, la raz\u00f3n misma por la que lo hacemos.   <\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Cuando sales de Alexandros, te reciben con un sencillo mensaje enmarcado y una foto. Un mensaje que es simplemente agradable, agradecido y responsable. Yo llamo a esto una clase magistral en hoteler\u00eda. <\/p>\n\n\n\n

\n

El due\u00f1o de esta tienda me dice: "Esto es lo que soy, estoy agradecido de que est\u00e9s aqu\u00ed y lo mantengo". Ninguna jerga, eslogan o \u201clenguaje de analista\u201d puede tocar esto.   <\/strong><\/p>\n<\/blockquote>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

Escale pero permanezca enfocado en la propiedad de la tienda<\/h2>\n\n\n\n

Es f\u00e1cil suponer que esto no se puede escalar. Puede hacerlo, con los recursos que ya tiene. Se les llama franquiciados. <\/p>\n\n\n\n

Cuando entras en un Starbucks, una tienda UPS o un 7-Eleven, est\u00e1s entrando en el lugar de trabajo de alguien, el propietario de un negocio, tambi\u00e9n conocido como franquiciado. Muchos franquiciados poseen s\u00f3lo una o dos tiendas. Trabajan duro y, a menudo, est\u00e1n profundamente involucrados en el negocio y la comunidad. Son propietarios, al igual que Alexandros, y defienden el producto o servicio que ofrecen.  <\/p>\n\n\n\n

\n

Puedes escalar este modelo, s\u00f3lo hay que poner a los propietarios, franquiciados y directivos en el centro del modelo. <\/p>\n<\/blockquote>\n\n\n\n

Recordemos que El \u00e9xito en el comercio minorista y la hosteler\u00eda comienza con un deseo genuino de atender a los clientes y hu\u00e9spedes, con la debida gratitud y responsabilidad. <\/strong>Eso es lo que atrae a los clientes e impulsa la repetici\u00f3n de negocios.   <\/p>\n\n\n\n

\n

Si tiene buenos gerentes de tienda y propietarios dedicados, personas que se atreven a presentarse, personas que asumen la responsabilidad personal del producto o servicio que ofrecen, no tiene ni tendr\u00e1 nunca problemas para encontrar clientes. <\/p>\n<\/blockquote>\n\n\n\n

Ahora tienes que probar ese Gyro.<\/p>\n\n\n\n

fabi\u00e1n tiburce
Director ejecutivo, Bindy<\/p><\/blockquote><\/figure>","protected":false},"excerpt":{"rendered":"

Vivo en el centro del barrio Greektown de Toronto. En un lugar como este, uno pensar\u00eda que podr\u00eda encontrar un buen Gyro. D\u00e9jame asegurarte que Alexandros no decepciona en este sentido. El gyro es tierno, jugoso y con un sabor perfecto a ajo. Pero lo que m\u00e1s me gusta de Alexandros es la sensaci\u00f3n de tener un... Seguir leyendo una clase magistral de hospitalidad a partir de un giroscopio para llevar<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":60567,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[677174251],"tags":[88195],"class_list":["post-60565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pov","tag-customer-experience"],"yoast_head":"\na Hospitality Masterclass From a Gyro Take-Out<\/title>\n<meta name=\"description\" content=\"Accountability and commitment trump jargon and slogans. 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