{"id":60277,"date":"2023-05-31T15:05:25","date_gmt":"2023-05-31T19:05:25","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=60277"},"modified":"2025-09-05T08:39:43","modified_gmt":"2025-09-05T12:39:43","slug":"principales-razones-por-las-que-la-gente-deja-criticas-negativas-sobre-restaurantes-y-como-solucionarlas","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/es\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/","title":{"rendered":"Razones principales por las que las personas dejan rese\u00f1as negativas de restaurantes (y c\u00f3mo solucionarlas)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Las rese\u00f1as en l\u00ednea marcan una gran diferencia en el lugar donde las personas eligen comer en estos d\u00edas. <a href=\"https:\/\/bloomintelligence.com\/blog\/how-restaurant-ratings-reviews-affect-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">90% de comensales<\/a> investiga restaurantes en l\u00ednea antes de elegir un lugar para comer. 33% no comer\u00e1 en ning\u00fan lugar que tenga menos de cuatro estrellas.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En \u00faltima instancia, esto significa que las cr\u00edticas negativas tienen un impacto significativo en un restaurante. Adem\u00e1s de reducir el tr\u00e1fico peatonal y la rentabilidad inmediata, tambi\u00e9n pueden:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reduce tu visibilidad en l\u00ednea.<\/strong> Las plataformas de rese\u00f1as y los motores de b\u00fasqueda tienen en cuenta el contenido generado por los usuarios, incluidas las rese\u00f1as, al clasificar las empresas. Si sus clasificaciones son malas, aparecer\u00e1 en la parte inferior de las b\u00fasquedas, o posiblemente no aparecer\u00e1 en absoluto.<\/li>\n\n\n\n<li><strong>Erosionar la confianza con los clientes actuales,<\/strong> haci\u00e9ndote perder tu base leal.<\/li>\n\n\n\n<li><strong>Da\u00f1a tu reputaci\u00f3n<\/strong>, lo que hace que experimente cosas como la rotaci\u00f3n de personal y la dificultad para contratar grandes talentos.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Qu\u00e9 hacer cuando recibes una mala cr\u00edtica<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Las malas cr\u00edticas le suceden incluso a los establecimientos m\u00e1s incre\u00edbles. Lo mejor que puedes hacer es abordarlo. Las plataformas de revisi\u00f3n en l\u00ednea como Yelp generalmente permiten que el propietario o administrador responda p\u00fablicamente. Esta es su oportunidad no solo de arreglar lo que sali\u00f3 mal para el cliente que dej\u00f3 la rese\u00f1a, sino tambi\u00e9n de demostrar a los clientes potenciales cu\u00e1nto esfuerzo y cuidado pondr\u00e1 en <em>su<\/em> experiencia.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Algunas mejores pr\u00e1cticas al responder a malas cr\u00edticas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mantente profesional. Elabore una respuesta reflexiva y educada.<\/li>\n\n\n\n<li>Responda con prontitud para que pueda solucionar el problema de manera oportuna.<\/li>\n\n\n\n<li>Comience su respuesta expresando gratitud por los comentarios del cliente. Demuestra una mentalidad de crecimiento y la voluntad de esforzarse en la experiencia del cliente.<\/li>\n\n\n\n<li>Reconozca el problema espec\u00edfico planteado en la revisi\u00f3n y disc\u00falpese por cualquier experiencia negativa que haya tenido el cliente. Mostrar empat\u00eda y comprensi\u00f3n hacia sus preocupaciones.<\/li>\n\n\n\n<li>Desconecte la conversaci\u00f3n para que pueda proporcionar su soluci\u00f3n de forma privada.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Un ejemplo perfecto de una buena respuesta que aborda todo lo anterior proviene de <a href=\"https:\/\/www.yelp.com\/biz\/founding-farmers-washington-washington-3\" target=\"_blank\" rel=\"noreferrer noopener\">Brittany en Founding Farmer&#039;s<\/a> en CC. Echar un vistazo:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"216\" data-attachment-id=\"60281\" data-permalink=\"https:\/\/blog.bindy.com\/es\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/image-1-4\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=1600%2C493&amp;ssl=1\" data-orig-size=\"1600,493\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image-1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=700%2C216&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&#038;ssl=1\" alt=\"\" class=\"wp-image-60281\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1024%2C316&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=300%2C92&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=768%2C237&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1536%2C473&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=18%2C6&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1200%2C370&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1298%2C400&amp;ssl=1 1298w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1600&amp;ssl=1 1600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Razones por las que los comensales dejan rese\u00f1as negativas y c\u00f3mo prevenirlas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Por supuesto, es mejor evitar recibir malas cr\u00edticas en primer lugar. Para hacerlo, debe comprender la variedad de factores que intervienen en la revisi\u00f3n de un restaurante, para que pueda mejorar esas \u00e1reas en su restaurante.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Servicio pobre<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La calidad del servicio que brinda su personal es un verdadero \u00e9xito o fracaso para un restaurante. Las quejas comunes sobre el servicio incluyen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>servicio lento<\/li>\n\n\n\n<li>personal grosero<\/li>\n\n\n\n<li>errores en los pedidos<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63402\" data-permalink=\"https:\/\/blog.bindy.com\/es\/hotel-lobby-and-common-areas-checklist\/hospitality-fairy-blue\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"hospitality-fairy-blue\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63402\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">La mejor manera de evitar un mal servicio en su restaurante es brindar capacitaci\u00f3n integral a todos los miembros del personal, incluidos meseros, anfitriones y personal de cocina, sobre las mejores pr\u00e1cticas de servicio al cliente y <a href=\"https:\/\/blog.bindy.com\/es\/que-son-los-estandares-de-marca\/\" target=\"_blank\" rel=\"noreferrer noopener\">est\u00e1ndares de la marca<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si bien la capacitaci\u00f3n es esencial, la capacitaci\u00f3n por s\u00ed sola no garantiza que se sigan los est\u00e1ndares de la marca. El personal puede estar capacitado, responder el cuestionario y aprobar el examen, pero \u00bfest\u00e1n aplicando las habilidades aprendidas donde es importante, mejorando la experiencia del hu\u00e9sped? As\u00ed que aseg\u00farate de que t\u00fa tambi\u00e9n <a href=\"https:\/\/blog.bindy.com\/es\/como-proteger-la-marca-con-las-visitas-al-sitio\/\" target=\"_blank\" rel=\"noreferrer noopener\">proteger la marca con visitas al sitio<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por \u00faltimo, optimizar sus procesos tambi\u00e9n es clave para capacitar a su personal para brindar un buen servicio. El personal no puede ayudar con un servicio lento si la culpa es de los procesos. Optimice las operaciones del restaurante para garantizar un servicio fluido y eficiente. Minimice los tiempos de espera, agilice los procesos de toma de pedidos y entrega de alimentos, y aseg\u00farese de que los miembros del personal est\u00e9n bien coordinados para evitar retrasos o errores.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">calidad de la comida<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando la gente sale a comer, lo hace por la comida. Y aunque el sabor es sin duda el factor m\u00e1s importante en lo que los clientes piensan de su comida, la presentaci\u00f3n y la frescura de los ingredientes tambi\u00e9n son muy importantes.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"65939\" data-permalink=\"https:\/\/blog.bindy.com\/es\/giant_restaurant_800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=800%2C800&amp;ssl=1\" data-orig-size=\"800,800\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"giant_restaurant_800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&#038;ssl=1\" alt=\"\" class=\"wp-image-65939\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Afortunadamente, tambi\u00e9n hay muchas cosas que puede hacer para asegurarse de que su comida sea de la mejor calidad en todos los \u00e1mbitos. Aqu\u00ed hay algunas estrategias:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Obtenga ingredientes de proveedores confiables o vendedores preferidos para asegurarse de que cumplan con sus est\u00e1ndares.&nbsp;<\/li>\n\n\n\n<li>Implementar rigurosos procesos de control de calidad tanto en los ingredientes que ingresan a la cocina como en los platos finales que salen de la cocina para cumplir con los est\u00e1ndares establecidos.&nbsp;<\/li>\n\n\n\n<li>Evaluar continuamente el desempe\u00f1o de los elementos del men\u00fa. Preste atenci\u00f3n a los comentarios de los clientes y la popularidad. Retire o modifique los platos que tienen un rendimiento inferior.<\/li>\n\n\n\n<li>Fomentar una cultura de mejora continua en la cocina. Anime al personal a compartir ideas, experimentar con nuevos sabores y perfeccionar las t\u00e9cnicas de cocina.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"583\" data-attachment-id=\"63987\" data-permalink=\"https:\/\/blog.bindy.com\/es\/dirty_bread-b\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=900%2C750&amp;ssl=1\" data-orig-size=\"900,750\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Dirty_Bread-b\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=700%2C583&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&#038;ssl=1\" alt=\"\" class=\"wp-image-63987\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=300%2C250&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=768%2C640&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=14%2C12&amp;ssl=1 14w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=480%2C400&amp;ssl=1 480w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Ambiente&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">El ambiente de su restaurante es fundamental en la experiencia que tienen los hu\u00e9spedes. Un espacio mal iluminado y amueblado puede tener la mejor comida del mundo, pero a\u00fan as\u00ed ser\u00e1 desagradable para los invitados.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-attachment-id=\"60286\" data-permalink=\"https:\/\/blog.bindy.com\/es\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/emptyglassesinrestaurant-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;Shutterstock&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;Copyright (c) 2011 Shutterstock.  No use without permission.&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;Empty,Glasses,In,Restaurant&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Empty,Glasses,In,Restaurant\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=700%2C467&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&#038;ssl=1\" alt=\"\" class=\"wp-image-60286\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2048%2C1366&amp;ssl=1 2048w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=18%2C12&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2000%2C1334&amp;ssl=1 2000w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=900%2C600&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Para crear un ambiente agradable para los hu\u00e9spedes y generar excelentes cr\u00edticas, debe desarrollar un concepto claro para el restaurante que coincida con la experiencia gastron\u00f3mica deseada. Para desarrollar completamente este concepto, deber\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Preste atenci\u00f3n a las opciones de iluminaci\u00f3n, ya que afecta significativamente el ambiente. Utilice una combinaci\u00f3n de iluminaci\u00f3n natural y artificial para crear un ambiente c\u00e1lido y confortable. La iluminaci\u00f3n tenue puede crear un ambiente acogedor para cenas \u00edntimas, mientras que una iluminaci\u00f3n m\u00e1s brillante puede ser m\u00e1s adecuada para ambientes informales o familiares.<\/li>\n\n\n\n<li>Seleccione la m\u00fasica de fondo adecuada que complemente el ambiente general y mejore la experiencia gastron\u00f3mica.<\/li>\n\n\n\n<li>Invierta en opciones de asientos c\u00f3modos que satisfagan las diferentes necesidades, como sillas acolchadas o cabinas. Considere el espacio entre las mesas para brindar a los clientes privacidad y un amplio espacio para moverse c\u00f3modamente.<\/li>\n\n\n\n<li>Mantener un alto nivel de limpieza en todo el restaurante. Limpie regularmente el comedor, incluidas las mesas, las sillas, los pisos y los ba\u00f1os.&nbsp;<\/li>\n\n\n\n<li>Aseg\u00farese de que la temperatura dentro del restaurante sea c\u00f3moda para los hu\u00e9spedes. Deben existir sistemas adecuados para crear un ambiente agradable sin importar el clima exterior.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Estos consejos se aplican tanto a los espacios exteriores como a los interiores, incluida la temperatura. Los espacios al aire libre deben estar equipados con ventiladores, sombra y elementos de calefacci\u00f3n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Envolviendolo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En \u00faltima instancia, la mejor manera de evitar las malas cr\u00edticas es preocuparse profundamente por la experiencia del cliente. Si desea que sus invitados disfruten de una excelente comida, su cuidado se reflejar\u00e1 en la comida, el servicio y el ambiente.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"56953\" data-permalink=\"https:\/\/blog.bindy.com\/es\/bindy-banner-ads-with-iph13_linkedin-1-copie-16-800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=800%2C418&amp;ssl=1\" data-orig-size=\"800,418\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Bindy-Banner ads with Iph13_LinkedIn &amp;#8211; 1 copie 16-800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-56953\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=766%2C400&amp;ssl=1 766w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Con suerte, los consejos anteriores lo ayudar\u00e1n a usted y a su equipo a implementar procesos y mejores pr\u00e1cticas que creen rese\u00f1as dignas de 5 estrellas. Para obtener los mejores resultados, aseg\u00farese de auditar y evaluar las operaciones de su restaurante regularmente para asegurarse de que sus procedimientos se sigan al pie de la letra.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Usa Bindy&#039;s <a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\">software de auditor\u00eda e inspecci\u00f3n de restaurantes<\/a> para mantener su negocio en plena forma. Bindy le permite inspeccionar y validar todas las operaciones internas y externas, la preparaci\u00f3n de alimentos, el servicio al cliente y m\u00e1s, para garantizar que todos los equipos y ubicaciones cumplan con los est\u00e1ndares de su marca.&nbsp;<a href=\"https:\/\/bindy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">M\u00e1s informaci\u00f3n sobre Bindy<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sobre el Autor:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"193\" data-attachment-id=\"11488\" data-permalink=\"https:\/\/blog.bindy.com\/es\/francesanicasio-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" data-orig-size=\"193,193\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"francesanicasio\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=193%2C193&amp;ssl=1\" alt=\"\" class=\"wp-image-11488\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?w=193&amp;ssl=1 193w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 193px) 100vw, 193px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.francescanicasio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Francesca Nicasio<\/a>&nbsp;Es experta en ventas minoristas, estratega de contenido B2B y LinkedIn TopVoice. Escribe sobre tendencias, consejos y mejores pr\u00e1cticas que permiten a los minoristas aumentar las ventas y brindar un mejor servicio a los clientes. <\/p>","protected":false},"excerpt":{"rendered":"<p>Las rese\u00f1as en l\u00ednea marcan una gran diferencia en cuanto a d\u00f3nde eligen comer las personas hoy en d\u00eda. El 90% de los comensales investiga restaurantes en l\u00ednea antes de elegir un lugar para comer. 33% no comer\u00e1 en ning\u00fan lugar que tenga menos de cuatro estrellas. En \u00faltima instancia, esto significa que las cr\u00edticas negativas tienen un impacto significativo en un restaurante. Adem\u00e1s de reducir\u2026 <a href=\"https:\/\/blog.bindy.com\/es\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/\" class=\"more-link\">Seguir leyendo <span class=\"screen-reader-text\">Razones principales por las que las personas dejan rese\u00f1as negativas de restaurantes (y c\u00f3mo solucionarlas)<\/span> <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":60284,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[319730,677174005],"tags":[677174253,30205,38336434,677174193],"class_list":["post-60277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qsr","category-how-to","tag-dining-experience","tag-food-service","tag-food-service-compliance","tag-restaurants"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)<\/title>\n<meta name=\"description\" content=\"90% of diners research restaurants online before choosing a place to eat. 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Para que un restaurante tenga \u00e9xito, es fundamental que los operadores eval\u00faen sus estrategias y adopten t\u00e1cticas innovadoras para mejorar la experiencia gastron\u00f3mica, impulsar el tr\u00e1fico, las ventas y la rentabilidad. 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En una industria tan ferozmente competitiva, mantenerse competitivo y rentable sigue siendo un gran desaf\u00edo para los propietarios de tiendas de conveniencia. 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