{"id":558,"date":"2021-10-26T15:15:47","date_gmt":"2021-10-26T20:15:47","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=558"},"modified":"2024-08-30T08:13:30","modified_gmt":"2024-08-30T12:13:30","slug":"las-quejas-de-los-clientes-son-tus-amigas-como-tratas-a-tus-amigos","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/es\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/","title":{"rendered":"Las quejas de los clientes son tus amigas. \u00bfC\u00f3mo tratas a tus amigos?"},"content":{"rendered":"

Un amigo te dice lo que necesitas escuchar, pero no siempre quieres. Es por eso que las quejas de los clientes son tus amigos. Sumerj\u00e1monos.<\/p>\n\n\n\n

Escuche a los que hablan (muchos no lo hacen)<\/h2>\n\n\n\n

Seg\u00fan la investigaci\u00f3n, solo el 4% de los clientes presenta una queja en el sitio web o el centro de llamadas de una empresa, pero 42%<\/a> de los clientes dejar\u00e1n de comprar una marca despu\u00e9s de dos malas experiencias. \u00a1Por cada queja, puedes asumir con seguridad que 25 clientes se han sentido inc\u00f3modos, decepcionados o molestos! <\/p>\n\n\n\n

Un amigo es alguien que te avisa cuando algo anda mal. Una queja de un cliente es ese amigo.<\/p>\n\n\n

\n
\"Experiencia<\/a><\/figure>\n<\/div>\n\n\n

Aprovecha la oportunidad de mejorar<\/h2>\n\n\n\n

La queja no es el problema, es una se\u00f1al y una oportunidad. Es una oportunidad para mejorar, para formar mejor a su personal, para auditar sus productos y procesos. Es una oportunidad para brindar un mejor servicio a sus clientes. <\/p>\n\n\n\n

Un amigo es alguien que quiere ayudar. Una queja es ese amigo.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Es como lo manejas<\/h2>\n\n\n\n

Una queja suele ser la primera se\u00f1al de un problema subyacente. Los minoristas rara vez pierden clientes por quejas. Pierden clientes cuando las quejas no se manejan o no se manejan bien. Entregar la queja de un cliente en realidad aumenta la lealtad del cliente.<\/p>\n\n\n\n

Es probable que un cliente satisfecho comparta su satisfacci\u00f3n con sus amigos y compa\u00f1eros de trabajo. Si se gestiona bien, una queja se convierte en fidelidad del cliente y publicidad \u201cviral\u201d gratuita. Si se gestiona mal, una queja se transforma en p\u00e9rdida de clientes, p\u00e9rdida de ingresos y un desastre de relaciones p\u00fablicas. <\/p>\n\n\n\n

Un amigo es alguien que quiere mantenerte alejado de los problemas. Una queja es ese amigo.<\/p>\n\n\n\n

\"Encontrar<\/a><\/figure>\n\n\n\n

Una parte del panorama general<\/h2>\n\n\n\n

Una queja es parte de la vista de 360 grados del desempe\u00f1o de la tienda. Al igual que los procesos internos y los KPI, las quejas de los clientes forman parte de la prestaci\u00f3n de un servicio a los clientes. En el camino hacia el \u00e9xito, hay baches ocasionales. Ac\u00e9ptalos, respeta su sabidur\u00eda como respetar\u00edas el consejo de un amigo cercano.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Las quejas de los clientes son nuestros amigos. Tr\u00e1talos bien.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Un amigo te dice lo que necesitas escuchar, pero no siempre quieres. Es por eso que las quejas de los clientes son tus amigos. Profundicemos. Escuche a los que hablan (muchos no lo hacen) Seg\u00fan la investigaci\u00f3n, solo el 4% de los clientes presenta una queja en el sitio web o el centro de llamadas de una empresa, pero el 42% de los clientes... Seguir leyendo Las quejas de los clientes son tus amigas. \u00bfC\u00f3mo tratas a tus amigos?<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":9997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[431564],"tags":[77735,50196275],"class_list":["post-558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-sales","tag-call-center","tag-customer-complaints-2"],"yoast_head":"\nCustomer Complaints are your Friend. 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