{"id":5380,"date":"2021-12-26T15:16:00","date_gmt":"2021-12-26T20:16:00","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=5380"},"modified":"2025-08-20T11:04:10","modified_gmt":"2025-08-20T15:04:10","slug":"lista-de-verificacion-de-operaciones-de-la-tienda","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/es\/lista-de-verificacion-de-operaciones-de-la-tienda\/","title":{"rendered":"\u2714\ufe0f Lista de verificaci\u00f3n de operaciones de tienda"},"content":{"rendered":"

Use una lista de verificaci\u00f3n de operaciones de la tienda e inspeccione regularmente sus ubicaciones para garantizar que se mantengan los est\u00e1ndares de la marca y que las tiendas funcionen de manera \u00f3ptima.<\/p>\n\n\n\n

Utilice esta lista de verificaci\u00f3n de operaciones de la tienda de muestra para crear o actualizar los est\u00e1ndares de la tienda o los programas de operaciones en todas sus ubicaciones.<\/p>\n\n\n\n<\/span>\n\n\n\n

Primeras impresiones<\/strong><\/h2>\n\n\n\n
    \n
  1. En una escala del uno al diez; \u00bfQu\u00e9 tan presentable es la tienda?<\/li>\n\n\n\n
  2. \u00bfHay carritos o cestas disponibles cerca de la puerta?<\/li>\n\n\n\n
  3. \u00bfLos pasillos est\u00e1n libres de obstrucciones?<\/li>\n\n\n\n
  4. \u00bfLos pasillos\/secciones est\u00e1n debidamente etiquetados?<\/li>\n\n\n\n
  5. \u00bfEs f\u00e1cil localizar a un asociado de ventas si se necesita ayuda?<\/li>\n\n\n\n
  6. \u00bfRegistro de ventas actual?<\/li>\n\n\n\n
  7. \u00bfSe\u00f1alizaci\u00f3n y accesorios en condiciones como nuevas?<\/li>\n\n\n\n
  8. \u00bfIluminaci\u00f3n de la tienda optimizada sin bombillas quemadas?<\/li>\n\n\n\n
  9. \u00bfEst\u00e1n libres de polvo las estanter\u00edas, los mostradores y los productos de la tienda?<\/li>\n\n\n\n
  10. \u00bfEst\u00e1n los estantes completamente abastecidos, pero no abarrotados?<\/li>\n\n\n\n
  11. \u00bfSe saca la basura y el reciclaje todas las noches?<\/li>\n\n\n\n
  12. \u00bfEst\u00e1n limpios los ba\u00f1os p\u00fablicos (si corresponde)? Para m\u00e1s detalles, consulte Lista de verificaci\u00f3n de limpieza de ba\u00f1os comerciales<\/a>.<\/li>\n<\/ol>\n\n\n
    \n
    \"Ganar<\/a><\/figure>\n<\/div>\n\n\n

    Producto<\/strong><\/h2>\n\n\n\n
      \n
    1. \u00bfSe exhiben productos de temporada? Para m\u00e1s detalles, consulte Lista de verificaci\u00f3n de comercializaci\u00f3n visual<\/a>.<\/li>\n\n\n\n
    2. \u00bfSe repone completamente el producto a intervalos regulares?<\/li>\n\n\n\n
    3. \u00bfCu\u00e1ndo se complet\u00f3 el \u00faltimo reabastecimiento?<\/li>\n\n\n\n
    4. \u00bfProducto organizado apropiadamente por tama\u00f1o\/marca\/etc.?<\/li>\n\n\n\n
    5. \u00bfTodos los art\u00edculos tienen un precio con una etiqueta colgante o un c\u00f3digo de barras? Marque 3 art\u00edculos en cada secci\u00f3n.<\/li>\n\n\n\n
    6. \u00bfEl producto con descuento o en oferta est\u00e1 claramente marcado?<\/li>\n\n\n\n
    7. \u00bfEmbalaje del producto sellado, limpio y libre de da\u00f1os?<\/li>\n<\/ol>\n\n\n
      \n
      \"\"<\/a><\/figure>\n<\/div>\n\n\n

      TPV<\/strong><\/h2>\n\n\n\n
        \n
      1. \u00bfLas l\u00edneas se mueven de manera eficiente?<\/li>\n\n\n\n
      2. \u00bfLa envoltura de efectivo est\u00e1 libre de efectos personales y dinero extra?<\/li>\n\n\n\n
      3. \u00bfLos volantes\/tarjetas\/garant\u00edas impresas est\u00e1n f\u00e1cilmente disponibles para que los clientes las tomen?<\/li>\n\n\n\n
      4. \u00bfSe est\u00e1n haciendo dep\u00f3sitos regulares?<\/li>\n\n\n\n
      5. \u00bfLa boleta de dep\u00f3sito tiene la firma requerida?<\/li>\n\n\n\n
      6. \u00bfSe registran los excedentes\/escasez?<\/li>\n\n\n\n
      7. \u00bfCu\u00e1ndo fue la fecha de la \u00faltima auditor\u00eda de caja?<\/li>\n\n\n\n
      8. \u00bfSe borran o convierten las retenciones de m\u00e1s de 7 d\u00edas?<\/li>\n<\/ol>\n\n\n\n

        Personal<\/strong><\/h2>\n\n\n\n
          \n
        1. \u00bfEl personal salud\u00f3 a los clientes?<\/li>\n\n\n\n
        2. \u00bfCu\u00e1nto tiempo tard\u00f3 un empleado en saludarlo al ingresar al lugar?<\/li>\n\n\n\n
        3. \u00bfEl servicio fue satisfactorio?<\/li>\n\n\n\n
        4. Comente las interacciones de los empleados con los clientes. Revise los est\u00e1ndares de servicio si es necesario.<\/li>\n\n\n\n
        5. \u00bfEl asociado minorista estaba al tanto de la promoci\u00f3n actual? Anote el nombre del asociado.<\/li>\n\n\n\n
        6. Pida a un empleado que detalle los est\u00e1ndares de servicio al cliente. Proporcione detalles sobre su discusi\u00f3n.<\/li>\n\n\n\n
        7. \u00bfTodo el personal est\u00e1 registrando entradas y salidas, o registrando horas de acuerdo con la pol\u00edtica de la empresa?<\/li>\n\n\n\n
        8. \u00bfFaltan golpes?<\/li>\n\n\n\n
        9. \u00bfLos horarios est\u00e1n publicados y actualizados?<\/li>\n<\/ol>\n\n\n
          \n
          \"\"<\/a><\/figure>\n<\/div>\n\n\n

          Capacitaci\u00f3n<\/strong><\/h2>\n\n\n\n
            \n
          1. \u00bfCu\u00e1ndo fue la \u00faltima fecha de capacitaci\u00f3n de los empleados?<\/li>\n\n\n\n
          2. Entreviste a cualquier empleado reci\u00e9n capacitado. Registre cualquier pregunta de seguimiento de los empleados a la capacitaci\u00f3n.<\/li>\n\n\n\n
          3. \u00bfCu\u00e1l fue la fecha de la \u00faltima reuni\u00f3n de personal?<\/li>\n\n\n\n
          4. \u00bfCu\u00e1ndo est\u00e1 programada la pr\u00f3xima reuni\u00f3n de personal?<\/li>\n\n\n\n
          5. \u00bfIdentific\u00f3 alguna oportunidad de entrenamiento mientras estaba en la tienda? Proporcionar detalles.<\/li>\n<\/ol>\n\n\n\n

            SEGURIDAD CONTRA INCENDIOS<\/h2>\n\n\n\n
              \n
            1. \u00bfExiste un sistema funcional de detecci\u00f3n de incendios\/humo? Para obtener m\u00e1s detalles, consulte el Lista de verificaci\u00f3n de salud y seguridad<\/a>.<\/li>\n\n\n\n
            2. \u00bfHay un extintor de incendios montado en un \u00e1rea designada y sin obstrucciones?<\/li>\n\n\n\n
            3. Compruebe y anote la fecha de caducidad del extintor<\/li>\n\n\n\n
            4. \u00bfConoce el personal la ubicaci\u00f3n del extintor de incendios? Pregunta a 3 miembros del equipo.<\/li>\n\n\n\n
            5. \u00bfEl personal ha sido debidamente capacitado para usar un extintor de incendios?<\/li>\n\n\n\n
            6. \u00bfHay un sistema de rociadores?<\/li>\n\n\n\n
            7. \u00bfCu\u00e1l fue la fecha de la \u00faltima inspecci\u00f3n de rociadores?<\/li>\n\n\n\n
            8. \u00bfSe prueba peri\u00f3dicamente el plan contra incendios?<\/li>\n\n\n\n
            9. \u00bfSabe el personal qu\u00e9 hacer en caso de incendio?<\/li>\n\n\n\n
            10. \u00bfCu\u00e1ndo fue la fecha del \u00faltimo simulacro de incendio?<\/li>\n\n\n\n
            11. \u00bfConoce el personal la ubicaci\u00f3n de la salida de emergencia y el lugar de reuni\u00f3n?<\/li>\n\n\n\n
            12. \u00bfLas puertas de salida de emergencia se abren?<\/li>\n<\/ol>\n\n\n
              \n
              \"\"<\/a><\/figure>\n<\/div>\n\n\n

              Espacios Compartidos<\/strong><\/h1>\n\n\n\n
                \n
              1. \u00bfLa oficina est\u00e1 limpia y libre de desorden?<\/li>\n\n\n\n
              2. \u00bfEl espacio compartido de los empleados est\u00e1 libre de desorden o comida?<\/li>\n\n\n\n
              3. \u00bfSabe el personal d\u00f3nde guardar los efectos personales?<\/li>\n\n\n\n
              4. \u00bfLa nevera del personal est\u00e1 limpia, no hay comida caducada?<\/li>\n\n\n\n
              5. \u00bfEl fregadero est\u00e1 libre de platos?<\/li>\n\n\n\n
              6. \u00bfEl ba\u00f1o de los empleados est\u00e1 limpio y provisto de jab\u00f3n y suministros?<\/li>\n<\/ol>\n\n\n\n

                <\/p>","protected":false},"excerpt":{"rendered":"

                Utilice una lista de verificaci\u00f3n de operaciones de la tienda e inspeccione regularmente sus ubicaciones para asegurarse de que se respeten los est\u00e1ndares de la marca y que las tiendas funcionen de manera \u00f3ptima. Utilice esta lista de verificaci\u00f3n de operaciones de la tienda de muestra para crear o actualizar los est\u00e1ndares de la tienda o los programas de operaciones en todas sus ubicaciones. Primeras impresiones Producto Punto de venta Capacitaci\u00f3n del personal SEGURIDAD CONTRA INCENDIOS Espacios compartidos<\/p>","protected":false},"author":6370623,"featured_media":5668,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[63715,81136,154086213,677174189,11003417,677174234,677174250,677174237],"tags":[55665360,677174270,677174292],"class_list":["post-5380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pharmacy","category-checklists","category-marijuana-retail","category-wine-beer-spirits","category-convenience-store","category-thrift-stores","category-fashion-footwear","category-furniture","tag-retail-audit-2","tag-retail-audit-checklist","tag-retail-operations-checklist"],"yoast_head":"\n\u2714\ufe0f Store Operations Checklist<\/title>\n<meta name=\"description\" content=\"Using a store operations checklist to regularly inspect your locations ensures brand standards are upheld and stores are running well.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/es\/lista-de-verificacion-de-operaciones-de-la-tienda\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u2714\ufe0f Store Operations Checklist\" \/>\n<meta property=\"og:description\" content=\"Using a store operations checklist to regularly inspect your locations ensures brand standards are upheld and stores are running well.\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.bindy.com\/es\/lista-de-verificacion-de-operaciones-de-la-tienda\/\" \/>\n<meta property=\"og:site_name\" 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