{"id":2424,"date":"2021-10-26T15:15:54","date_gmt":"2021-10-26T19:15:54","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=2424"},"modified":"2025-08-20T11:06:39","modified_gmt":"2025-08-20T15:06:39","slug":"lista-de-verificacion-para-minoristas-autorizados-de-servicios-inalambricos","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/es\/checklist-for-wireless-authorized-retailers\/","title":{"rendered":"\u2714\ufe0f Lista de verificaci\u00f3n para minoristas autorizados de servicios inal\u00e1mbricos"},"content":{"rendered":"

Use esta lista de verificaci\u00f3n de muestra para crear o actualizar su programa de minoristas autorizados de servicios inal\u00e1mbricos en todas sus tiendas minoristas.<\/p>\n\n\n\n

Las listas de verificaci\u00f3n aseguran que los minoristas autorizados de servicios inal\u00e1mbricos comercialicen y vendan de manera consistente con los est\u00e1ndares de la compa\u00f1\u00eda y las obligaciones contractuales del revendedor. Auditor\u00edas peri\u00f3dicas<\/a> ayudar a los minoristas y distribuidores a ser proactivos y abordar los problemas antes de que se conviertan en problemas mayores. Las auditor\u00edas tambi\u00e9n tienden a reducir costos e impulsar las ventas<\/a>.<\/p>\n\n\n\n

A continuaci\u00f3n, una lista de criterios para auditar revendedores inal\u00e1mbricos autorizados.<\/p>\n\n\n\n<\/span>\n\n\n\n

exterior de la tienda<\/h2>\n\n\n\n
    \n
  1. La se\u00f1alizaci\u00f3n es claramente visible para el tr\u00e1nsito de peatones\/autom\u00f3viles.<\/li>\n\n\n\n
  2. La se\u00f1alizaci\u00f3n est\u00e1 actualizada, en buen estado y cumple con los requisitos contractuales.<\/li>\n\n\n\n
  3. El edificio externo est\u00e1 limpio, bien iluminado y bien presentado.<\/li>\n\n\n\n
  4. Las c\u00e1maras exteriores funcionan correctamente y est\u00e1n orientadas para obtener la mejor vista del estacionamiento, la entrada de entrega y las salidas.<\/li>\n\n\n\n
  5. Los horarios de las tiendas se muestran claramente y son actuales.<\/li>\n<\/ol>\n\n\n\n

    Interior<\/h2>\n\n\n\n
      \n
    1. La apariencia general es ordenada y el piso de ventas est\u00e1 libre de escombros.<\/li>\n\n\n\n
    2. Los departamentos est\u00e1n claramente seccionados (demo, pago del cliente, TPV<\/a>, producto, reparaci\u00f3n) e identificado.<\/li>\n\n\n\n
    3. Las promociones en la tienda son actuales y consistentes con los acuerdos contractuales.<\/li>\n\n\n\n
    4. No hay agujeros de producto.<\/li>\n\n\n\n
    5. Los "contenedores" y las pantallas especiales est\u00e1n claramente se\u00f1alizados, los precios se publican y se colocan en zonas de puntos calientes.<\/li>\n\n\n\n
    6. Los accesorios se muestran correctamente y con un precio claro.<\/li>\n\n\n\n
    7. Los accesorios, sillas, pisos, paredes, ventanas y superficies est\u00e1n limpios y bien mantenidos.<\/li>\n\n\n\n
    8. Las c\u00e1maras interiores tienen una vista clara del piso de ventas, POS, caja fuerte y sala de inventario.<\/li>\n<\/ol>\n\n\n\n
      \"Encontrar<\/a><\/figure>\n\n\n\n

      Dispositivos de visualizaci\u00f3n<\/h2>\n\n\n\n
        \n
      1. El \u00e1rea de visualizaci\u00f3n est\u00e1 correctamente iluminada.<\/li>\n\n\n\n
      2. Los dispositivos de visualizaci\u00f3n cumplen con las expectativas contractuales.<\/li>\n\n\n\n
      3. Los dispositivos de visualizaci\u00f3n est\u00e1n alimentados y asegurados.<\/li>\n\n\n\n
      4. Los dispositivos de visualizaci\u00f3n se desinfectan peri\u00f3dicamente.<\/li>\n\n\n\n
      5. Los dispositivos de visualizaci\u00f3n se borran peri\u00f3dicamente de la memoria.<\/li>\n\n\n\n
      6. Los dispositivos de demostraci\u00f3n que no se muestran actualmente est\u00e1n protegidos.<\/li>\n<\/ol>\n\n\n
        \n
        \"\"<\/a><\/figure>\n<\/div>\n\n\n

        Asociados de la tienda<\/h2>\n\n\n\n
          \n
        1. El personal se ve profesional y se identifica f\u00e1cilmente.<\/li>\n\n\n\n
        2. El personal recibi\u00f3 una formaci\u00f3n adecuada sobre el producto.<\/li>\n\n\n\n
        3. El personal recibi\u00f3 un adecuado servicio al cliente y habilidades de venta.<\/li>\n\n\n\n
        4. Al personal se le han asignado responsabilidades de limpieza.<\/li>\n\n\n\n
        5. El personal demuestra conocimiento sobre el producto y la promoci\u00f3n cuando se le solicita.<\/li>\n\n\n\n
        6. La tienda cuenta con el personal adecuado.<\/li>\n<\/ol>\n\n\n\n

          T\u00e9cnicos de Reparaci\u00f3n<\/h2>\n\n\n\n
            \n
          1. Los t\u00e9cnicos se ven profesionales y se identifican f\u00e1cilmente.<\/li>\n\n\n\n
          2. Las certificaciones est\u00e1n al d\u00eda.<\/li>\n\n\n\n
          3. Los t\u00e9cnicos recibieron capacitaci\u00f3n en servicio al cliente.<\/li>\n\n\n\n
          4. Los t\u00e9cnicos saludan a los clientes y hacen preguntas aclaratorias.<\/li>\n\n\n\n
          5. Los t\u00e9cnicos citan a los clientes antes de la reparaci\u00f3n y explican claramente el problema al cliente.<\/li>\n\n\n\n
          6. El \u00e1rea de reparaci\u00f3n se mantiene limpia y libre de equipo no esencial.<\/li>\n\n\n\n
          7. Los dispositivos de los clientes est\u00e1n protegidos cuando no se trabaja activamente en ellos.<\/li>\n<\/ol>\n\n\n\n

            POS y seguridad de la informaci\u00f3n<\/h2>\n\n\n\n
              \n
            1. No queda informaci\u00f3n del cliente en \u00e1reas no seguras (piso de ventas, TPV<\/a>, trastienda).<\/li>\n\n\n\n
            2. Los pagos de facturas de los clientes se manejan de acuerdo con la pol\u00edtica de la empresa.<\/li>\n\n\n\n
            3. El personal se adhiere a las pol\u00edticas de verificaci\u00f3n de identidad para las activaciones de clientes.<\/li>\n\n\n\n
            4. La estaci\u00f3n POS est\u00e1 ordenada y provista.<\/li>\n\n\n\n
            5. Las cajas de seguridad est\u00e1n en uso.<\/li>\n\n\n\n
            6. Las cajas se abren y cierran seg\u00fan la pol\u00edtica de la empresa.<\/li>\n\n\n\n
            7. Los dep\u00f3sitos se manejan de acuerdo con la pol\u00edtica de la empresa.<\/li>\n\n\n\n
            8. Los empleados con acceso a la caja fuerte tienen c\u00f3digos \u00fanicos.<\/li>\n\n\n\n
            9. Las llaves adicionales de almacenamiento, caja registradora y caja de seguridad se almacenan en la caja fuerte.<\/li>\n\n\n\n
            10. Las alarmas se prueban regularmente y los empleados tienen c\u00f3digos de alarma \u00fanicos.<\/li>\n<\/ol>\n\n\n\n
              \"\"<\/a><\/figure>\n\n\n\n

              Inventario<\/h2>\n\n\n\n
                \n
              1. Los env\u00edos se aseguran y procesan de acuerdo con los est\u00e1ndares de la empresa.<\/li>\n\n\n\n
              2. Las tiendas se adhieren a los programas de inventario regulares.<\/li>\n\n\n\n
              3. Los dispositivos devueltos se borran de los datos personales del cliente.<\/li>\n\n\n\n
              4. Las tarjetas SIM usadas se destruyen o aseguran de acuerdo con la pol\u00edtica de la empresa.<\/li>\n\n\n\n
              5. El inventario se asegura durante la noche de acuerdo con la pol\u00edtica de la empresa.<\/li>\n<\/ol>\n\n\n\n

                <\/p>","protected":false},"excerpt":{"rendered":"

                Use esta lista de verificaci\u00f3n de muestra para crear o actualizar su programa de minoristas autorizados de servicios inal\u00e1mbricos en todas sus tiendas minoristas. Las listas de verificaci\u00f3n aseguran que los minoristas autorizados de servicios inal\u00e1mbricos comercialicen y vendan de manera consistente con los est\u00e1ndares de la compa\u00f1\u00eda y las obligaciones contractuales del revendedor. Las auditor\u00edas regulares ayudan a los minoristas y distribuidores a ser proactivos y abordar los problemas antes de que se conviertan en problemas mayores. Las auditor\u00edas tambi\u00e9n tienden a reducir... Seguir leyendo \u2714\ufe0f Lista de verificaci\u00f3n para minoristas autorizados de servicios inal\u00e1mbricos<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":61760,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[81136],"tags":[55665360,20386393,564796051,46261225],"class_list":["post-2424","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-checklists","tag-retail-audit-2","tag-store-execution","tag-wireless-checklist","tag-wireless-retailer"],"yoast_head":"\n\u2714\ufe0f 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