{"id":7176,"date":"2021-10-26T15:16:11","date_gmt":"2021-10-26T20:16:11","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=7176"},"modified":"2024-09-13T13:34:19","modified_gmt":"2024-09-13T17:34:19","slug":"wie-einzelhandler-einen-positiven-ersten-eindruck-hinterlassen-konnen","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/de\/how-retailers-can-create-a-positive-first-impression\/","title":{"rendered":"Wie Einzelh\u00e4ndler einen positiven ersten Eindruck hinterlassen k\u00f6nnen"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Wann haben Sie das letzte Mal eine Annahme \u00fcber etwas gemacht? Oder jemand?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die Realit\u00e4t ist, dass Annahmen oft instinktiv getroffen werden \u2013 ob sie nun richtig oder falsch sind. Es liegt in der Natur des Menschen, auf Situationen, Erfahrungen und sogar Menschen zu reagieren, ohne etwas \u00fcber diese Szenarien zu wissen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Es ist fair zu sagen, dass der erste Eindruck z\u00e4hlt \u2013 schlicht und einfach. Leider ist es <em>nicht <\/em>so schlicht und einfach wie ein Einzelh\u00e4ndler, auf diese Realit\u00e4ten zu reagieren. Stattdessen m\u00fcssen H\u00e4ndler die Verantwortung akzeptieren, die damit einhergeht, beurteilt und darauf reagiert zu werden \u2013 <em>letzten Endes <\/em>Ziel ist es, einen starken ersten Eindruck zu hinterlassen, um bei den Kunden positiv in Erinnerung zu bleiben.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Untersuchungen deuten darauf hin, dass es nur a dauert <a href=\"https:\/\/www.psychologicalscience.org\/observer\/how-many-seconds-to-a-first-impression\" target=\"_blank\" rel=\"noopener noreferrer\">Zehntelsekunde<\/a> individuelle Meinungsbildung, was bedeutet, dass Einzelh\u00e4ndler keine Zeit haben, die Aufmerksamkeit der Kunden zu gewinnen.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Von den Ladeneing\u00e4ngen \u00fcber die Attraktivit\u00e4t am Stra\u00dfenrand bis hin zum Innenverkauf, dem Verhalten der Mitarbeiter, der Kleiderordnung der Mitarbeiter und mehr, jedes Detail z\u00e4hlt. Einzelh\u00e4ndler, die einen positiven ersten Eindruck sicherstellen m\u00f6chten, sollten sich auf zwei Schl\u00fcsselbereiche konzentrieren: Ihre anf\u00e4ngliche visuelle Anziehungskraft und Ihre Kundenbegr\u00fc\u00dfung.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Konzentrieren Sie sich auf die visuelle Attraktivit\u00e4t <\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-rich is-provider-instagram wp-block-embed-instagram\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"instagram-media\" data-instgrm-captioned data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/BJFfGHlDu0u\/?utm_source=ig_embed&amp;utm_campaign=loading\" data-instgrm-version=\"14\" style=\" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:658px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);\"><div style=\"padding:16px;\"> <a href=\"https:\/\/www.instagram.com\/p\/BJFfGHlDu0u\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; width:100%;\" target=\"_blank\"> <div style=\" display: flex; flex-direction: row; align-items: center;\"> <div style=\"background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;\"><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;\"><\/div><\/div><\/div><div style=\"padding: 19% 0;\"><\/div> <div style=\"display:block; height:50px; margin:0 auto 12px; width:50px;\"><svg width=\"50px\" height=\"50px\" viewbox=\"0 0 60 60\" version=\"1.1\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"https:\/\/www.w3.org\/1999\/xlink\"><g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g transform=\"translate(-511.000000, -20.000000)\" fill=\"#000000\"><g><path d=\"M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631\"><\/path><\/g><\/g><\/g><\/svg><\/div><div style=\"padding-top: 8px;\"> <div style=\" color:#3897f0; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;\">Sehen Sie sich diesen Beitrag auf Instagram an<\/div><\/div><div style=\"padding: 12.5% 0;\"><\/div> <div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\"><div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div> <div style=\"background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div><\/div><div style=\"margin-left: 8px;\"> <div style=\" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div> <div style=\" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)\"><\/div><\/div><div style=\"margin-left: auto;\"> <div style=\" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div> <div style=\" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div> <div style=\" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div><\/div><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;\"><\/div><\/div><\/a><p style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;\"><a href=\"https:\/\/www.instagram.com\/p\/BJFfGHlDu0u\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none;\" target=\"_blank\">Ein Beitrag geteilt von Siobhan Ferguson | PrettyCityLondon (@prettycitylondon)<\/a><\/p><\/div><\/blockquote><script async src=\"\/\/platform.instagram.com\/en_US\/embeds.js\"><\/script>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Aussehen ist wichtig. Da habe ich es gesagt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Von Ihrer Ladenfront \u00fcber Ihre visuellen Displays bis hin zu Ihrer Mitarbeiter-Kleiderordnung, die Menschen werden auf der Grundlage der visuellen Eindr\u00fccke Ihres Gesch\u00e4fts ein Urteil f\u00e4llen. Die Anerkennung dieser Realit\u00e4t bietet Ihnen die M\u00f6glichkeit, Ihre visuellen Standards und den ersten Eindruck Ihrer Marke zu st\u00e4rken.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hier sind die 3 wichtigsten visuellen Bereiche, auf die Sie sich konzentrieren sollten:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. \u00c4u\u00dferes lagern<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Das \u00c4u\u00dfere Ihres Ladens sollte eine klare Beschilderung aufweisen, die nicht nur Ihren Ladennamen teilt, sondern auch \u00d6ffnungszeiten, Kontaktdaten und Informationen zu Ihrem Ladensortiment enth\u00e4lt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Der Name einer Boutique mit dem Namen \u201eNicole&#039;s Boutique\u201c gibt beispielsweise nicht eindeutig an, was diese Boutique m\u00f6glicherweise verkauft. Aber die Erweiterung zus\u00e4tzlicher Details, die Mode und Accessoires umfassen k\u00f6nnen, wird den Kunden ein klareres Verst\u00e4ndnis bieten.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63428\" data-permalink=\"https:\/\/blog.bindy.com\/de\/5-reasons-people-leave-your-stores-without-buying-anything-and-how-to-fix-it\/growth-guest-expeience-grey\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"growth-guest-expeience-grey\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63428\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Shop-Displays<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn ein Kunde ein Gesch\u00e4ft betritt, schaut er sich nat\u00fcrlich um. Ihre Displays beeinflussen den Eindruck Ihres Ladens entweder positiv oder negativ.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sind die Auslagen aufger\u00e4umt, gut best\u00fcckt und gut beschildert? Verwenden Sie dies, um einen starken ersten Eindruck zu hinterlassen <a href=\"https:\/\/blog.bindy.com\/de\/merchandising-checklist-for-2019\/\" target=\"_blank\" rel=\"noopener noreferrer\">Merchandising-Checkliste<\/a> um sicherzustellen, dass Ihr Merchandising nur zu einem positiven ersten Eindruck beitr\u00e4gt.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"583\" data-attachment-id=\"63989\" data-permalink=\"https:\/\/blog.bindy.com\/de\/dirty_clothes-o\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?fit=900%2C750&amp;ssl=1\" data-orig-size=\"900,750\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Dirty_Clothes-o\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?fit=700%2C583&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=700%2C583&#038;ssl=1\" alt=\"\" class=\"wp-image-63989\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=300%2C250&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=768%2C640&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=14%2C12&amp;ssl=1 14w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=700%2C583&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=480%2C400&amp;ssl=1 480w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Kleiderordnung f\u00fcr Gesch\u00e4fte<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kleidung ist wichtig. Kleiderordnungen sind die Chance f\u00fcr Einzelh\u00e4ndler, sich wirklich von der Konkurrenz abzuheben und eine Kundenbetreuung anzubieten, die den Kundeneindruck positiv beeinflusst. Stellen Sie sicher, dass Ihr Ladenpersonal eine Kleiderordnung hat, die zu Ihrer Marke beitr\u00e4gt und die Kunden nicht von dem ablenkt, wof\u00fcr sie wirklich da sind \u2013 n\u00e4mlich einkaufen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Implementieren Sie die Erwartungen an die Kundenkommunikation <\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nichts kann so einen guten ersten Eindruck hinterlassen wie eine gute Kommunikation. Vor diesem Hintergrund m\u00fcssen H\u00e4ndler proaktiv identifizieren, wie ihre Mitarbeiter Kunden, die ihr Gesch\u00e4ft betreten, begr\u00fc\u00dfen und unterst\u00fctzen sollen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die Erweiterung des Einblicks in Aktionen oder Produkte im Gesch\u00e4ft ist ein nat\u00fcrlicher Gespr\u00e4chsstarter f\u00fcr Einzelh\u00e4ndler, aber Hallo zu sagen ist der erste Schritt, um Kunden die M\u00f6glichkeit zu geben, mit Ihren Ladenmitarbeitern in Kontakt zu treten. Aus diesem Grund \u2013 und weil es hier auf Sekunden ankommt \u2013 \u00fcberlegen Sie, wie Ihr Gesch\u00e4ft derzeit Kunden begr\u00fc\u00dft, und \u00fcberlegen Sie dann, welche Unterschiede in Ihrem Gesch\u00e4ftsteam bestehen k\u00f6nnten.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bieten Sie eine einheitliche Begr\u00fc\u00dfung f\u00fcr alle Kunden, die durch Ihre T\u00fcren kommen? Oder variieren Ihre Begr\u00fc\u00dfungen je nachdem, wer sie verl\u00e4ngert? Au\u00dferdem, wie wird diese Begr\u00fc\u00dfung \u00fcberbracht \u2026 mit Augenkontakt? Hinter Ihrem Cash-Wrap-Bereich? Oder wo auch immer sich Ihr Ladenpersonal gerade aufh\u00e4lt, wenn jemand Ihr Gesch\u00e4ft betritt? Es mag einfach klingen, alle Blickwinkel Ihrer anf\u00e4nglichen Begr\u00fc\u00dfung von Kunden zu betrachten, aber hier z\u00e4hlt jedes Detail.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1280\" data-attachment-id=\"10050\" data-permalink=\"https:\/\/blog.bindy.com\/de\/shutterstock_787055164-3\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"shutterstock_787055164\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Photo credit: Shutterstock&lt;\/p&gt;\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?fit=700%2C467&amp;ssl=1\" src=\"https:\/\/i2.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?fit=700%2C467&amp;ssl=1\" alt=\"\" class=\"wp-image-10050\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=2048%2C1365&amp;ssl=1 2048w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=700%2C467&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=2000%2C1333&amp;ssl=1 2000w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=900%2C600&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_787055164.jpg?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><figcaption class=\"wp-element-caption\">Bildnachweis: Shutterstock<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Beachten Sie Folgendes, um Ihre Gesch\u00e4ftsbegr\u00fc\u00dfung zu perfektionieren:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Legen Sie eine Standard-Gesch\u00e4ftsbegr\u00fc\u00dfung fest, die von allen Gesch\u00e4ftsmitarbeitern erwartet wird, wenn jemand Ihr Gesch\u00e4ft betritt. <\/strong>Diese Begr\u00fc\u00dfung wird dann Teil Ihres Store-Brandings und tr\u00e4gt aufgrund ihrer Wiederholung dazu bei, einen unvergesslichen Eindruck bei den Kunden zu hinterlassen.<\/li>\n\n\n\n<li><strong>Halten Sie die Gesch\u00e4ftsbegr\u00fc\u00dfung optimistisch und freundlich. <\/strong>Ein einfaches \u201eHallo\u201c ist zu einfach. Ein \u201eHallo, willkommen beim Namen Ihres Gesch\u00e4fts\u201c ist jedoch einfach genug, ohne zu aufdringlich zu sein. Kunden f\u00fchlen sich nicht unter Druck gesetzt, sofort zu einem Verkaufsbereich umgeleitet zu werden, auf den Sie sie m\u00f6glicherweise hinweisen, oder unter dem Druck, \u00fcberhaupt Geld auszugeben, und genie\u00dfen stattdessen einfach Ihr Gesch\u00e4ft. Und wenn Ihr Gesch\u00e4ft optimal vermarktet und sortiert ist, sollten die n\u00e4chsten Schritte, die zu Kundenk\u00e4ufen f\u00fchren, instinktiv beginnen.<\/li>\n\n\n\n<li><strong>\u00dcberbringen Sie die Begr\u00fc\u00dfung mit einem ehrlichen L\u00e4cheln und Augenkontakt.<\/strong> Schlie\u00dflich geht es hier um den ersten Eindruck, schon vergessen? Etwas zu sagen ist nur wichtig, wenn es mit Absicht gesagt wird, also trainieren Sie Ihr Team, mit seinen Gr\u00fc\u00dfen aufrichtig zu sein. Das bedeutet, nach oben zu schauen, wenn der Kopf nach unten schaut, Augenkontakt herzustellen, anstatt wegzusehen, und ein L\u00e4cheln anzubieten, das Kunden mit einem herzlichen Willkommen begr\u00fc\u00dft, im Gegensatz zu allem anderen.<\/li>\n\n\n\n<li><strong>Audit, um sicherzustellen, dass Ihre Begr\u00fc\u00dfung angenommen wird.<\/strong> In Ihren L\u00e4den sein und dirigieren <a href=\"https:\/\/bindy.com\/products\/retail-audit\/\" target=\"_blank\" rel=\"noopener noreferrer\">regelm\u00e4\u00dfige Retail-Audits<\/a> oder Inspektionen st\u00e4rken Markenstandards. Der einzige Weg, um zu wissen, ob die Mitarbeiter ihre neu erlernten Kommunikationsf\u00e4higkeiten anwenden, ist, den Laden zu besuchen. Dar\u00fcber hinaus bietet das Betreten und Besichtigen Ihrer Filialen den Filialmitarbeitern die M\u00f6glichkeit, Fragen zu stellen und Feedback zu geben.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/bindy.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-17-800.png?w=700&#038;ssl=1\" alt=\"Bindy \u2013 Werbebanner \u2013 Januar 2020 \u2013 v8\" class=\"wp-image-7426\"\/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Denken Sie schlie\u00dflich daran, dass in einer Welt voller Technologie und scheinbar endloser To-do-Listen f\u00fcr Sie und Ihre Kunden jeder Moment wichtig sein sollte, wenn es darum geht, mit Kunden in Kontakt zu treten.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Abschlie\u00dfende Gedanken\u2026<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Der erste Eindruck f\u00fchrt zum n\u00e4chsten und letztlich dazu, was Ihre Marke unvergesslich macht \u2026 oder auch nicht. Wie f\u00fcr die Belohnungen von positiven ersten Eindr\u00fccken? Verkauf!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00dcber den Autor:<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"803\" data-attachment-id=\"5716\" data-permalink=\"https:\/\/blog.bindy.com\/de\/rm-nlreyhle_headshot_2019-1\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?fit=800%2C803&amp;ssl=1\" data-orig-size=\"800,803\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"RM-NLReyhle_Headshot_2019 (1)\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?fit=700%2C703&amp;ssl=1\" src=\"https:\/\/i1.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?zoom=0.8999999761581421&amp;resize=217%2C213&amp;ssl=1\" alt=\"RM-NLReyhle_Headshot_2019 (1)\" class=\"wp-image-5716\" style=\"width:216px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><em>Nicole Leinbach Reyhle ist die Gr\u00fcnderin von&nbsp;<a href=\"https:\/\/retailminded.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Einzelhandelsorientiert<\/a>&nbsp;und der Autor von <a href=\"https:\/\/retailminded.com\/retail-101-the-book\/#.XhiKRshKiUk\">Einzelhandel 101<\/a>. Sie ist eine h\u00e4ufige Autorin f\u00fcr The Today Show und Forbes und Sprecherin f\u00fcr den Small Business Saturday von American Express. Reyhle gilt als eine der Top 10 Vordenkerinnen im Einzelhandel von Vend und als Einzelhandels-\u201eFuturistin\u201c f\u00fcr IBM.&nbsp;<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Wann haben Sie das letzte Mal eine Annahme \u00fcber etwas gemacht? Oder jemand? Die Realit\u00e4t ist, dass Annahmen oft instinktiv getroffen werden \u2013 ob sie nun richtig oder falsch sind. Es liegt in der Natur des Menschen, auf Situationen, Erfahrungen und sogar Menschen zu reagieren, ohne etwas \u00fcber diese Szenarien zu wissen. Es ist fair zu sagen, dass der erste Eindruck z\u00e4hlt \u2013 \u2026 <a href=\"https:\/\/blog.bindy.com\/de\/how-retailers-can-create-a-positive-first-impression\/\" class=\"more-link\"><span class=\"screen-reader-text\">Wie Einzelh\u00e4ndler einen positiven ersten Eindruck hinterlassen k\u00f6nnen<\/span> weiterlesen <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":5739,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[431564],"tags":[677173950,88195,677173948,677173949],"class_list":["post-7176","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-sales","tag-communication","tag-customer-experience","tag-first-impression","tag-visual-appeal"],"yoast_head":"<!-- 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