{"id":60277,"date":"2023-05-31T15:05:25","date_gmt":"2023-05-31T19:05:25","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=60277"},"modified":"2025-09-05T08:39:43","modified_gmt":"2025-09-05T12:39:43","slug":"die-wichtigsten-grunde-warum-menschen-negative-restaurantbewertungen-hinterlassen-und-wie-man-diese-korrigiert","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/de\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/","title":{"rendered":"Die h\u00e4ufigsten Gr\u00fcnde, warum Menschen negative Restaurantbewertungen hinterlassen (und wie man sie beheben kann)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Online-Bewertungen machen heutzutage einen gro\u00dfen Unterschied darin, wo Menschen essen. <a href=\"https:\/\/bloomintelligence.com\/blog\/how-restaurant-ratings-reviews-affect-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">90% der G\u00e4ste<\/a> Informieren Sie sich online \u00fcber Restaurants, bevor Sie sich f\u00fcr ein Restaurant entscheiden. 33% wird an keinem Ort essen, der weniger als vier Sterne hat.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Letztendlich bedeutet dies, dass negative Bewertungen einen erheblichen Einfluss auf ein Restaurant haben. Sie reduzieren nicht nur Ihren Fu\u00dfg\u00e4ngerverkehr und steigern die unmittelbare Rentabilit\u00e4t, sondern k\u00f6nnen auch:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reduzieren Sie Ihre Online-Sichtbarkeit.<\/strong> Bewertungsplattformen und Suchmaschinen ber\u00fccksichtigen beim Ranking von Unternehmen benutzergenerierte Inhalte, einschlie\u00dflich Bewertungen. Wenn Ihr Ranking schlecht ist, werden Sie bei Suchanfragen ganz unten angezeigt \u2013 oder m\u00f6glicherweise \u00fcberhaupt nicht.<\/li>\n\n\n\n<li><strong>Das Vertrauen bestehender Kunden untergraben,<\/strong> Dadurch verlieren Sie Ihre treue Basis.<\/li>\n\n\n\n<li><strong>Sch\u00e4digen Sie Ihren Ruf<\/strong>Dies f\u00fchrt dazu, dass Sie Dinge wie Personalabwanderung und Schwierigkeiten bei der Einstellung gro\u00dfartiger Talente erleben.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Was tun, wenn Sie eine schlechte Bewertung erhalten?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Selbst in den unglaublichsten Betrieben gibt es schlechte Bewertungen. Das Beste, was Sie tun k\u00f6nnen, ist, es anzugehen. Online-Bewertungsplattformen wie Yelp erm\u00f6glichen es dem Eigent\u00fcmer oder Manager normalerweise, \u00f6ffentlich zu antworten. Dies ist Ihre Chance, nicht nur zu beheben, was f\u00fcr den Kunden, der die Bewertung hinterlassen hat, schief gelaufen ist, sondern auch potenziellen Kunden zu zeigen, wie viel M\u00fche und Sorgfalt Sie investieren werden <em>ihre<\/em> Erfahrung.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Einige Best Practices f\u00fcr die Reaktion auf schlechte Bewertungen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bleiben Sie professionell. Formulieren Sie eine nachdenkliche und h\u00f6fliche Antwort.<\/li>\n\n\n\n<li>Reagieren Sie umgehend, damit Sie das Problem zeitnah beheben k\u00f6nnen.<\/li>\n\n\n\n<li>Beginnen Sie Ihre Antwort damit, dass Sie sich f\u00fcr das Feedback des Kunden bedanken. Es zeigt eine Wachstumsmentalit\u00e4t und die Bereitschaft, sich f\u00fcr das Kundenerlebnis einzusetzen.<\/li>\n\n\n\n<li>Erkennen Sie das in der Bewertung angesprochene spezifische Problem an und entschuldigen Sie sich f\u00fcr etwaige negative Erfahrungen des Kunden. Zeigen Sie Empathie und Verst\u00e4ndnis f\u00fcr ihre Anliegen.<\/li>\n\n\n\n<li>Nehmen Sie das Gespr\u00e4ch offline, damit Sie Ihre L\u00f6sung privat bereitstellen k\u00f6nnen.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ein perfektes Beispiel f\u00fcr eine gute Antwort, die alle oben genannten Punkte ber\u00fccksichtigt, stammt von <a href=\"https:\/\/www.yelp.com\/biz\/founding-farmers-washington-washington-3\" target=\"_blank\" rel=\"noreferrer noopener\">Brittany bei Founding Farmer&#039;s<\/a> in DC. Guck mal:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"216\" data-attachment-id=\"60281\" data-permalink=\"https:\/\/blog.bindy.com\/de\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/image-1-4\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=1600%2C493&amp;ssl=1\" data-orig-size=\"1600,493\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image-1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=700%2C216&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&#038;ssl=1\" alt=\"\" class=\"wp-image-60281\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1024%2C316&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=300%2C92&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=768%2C237&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1536%2C473&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=18%2C6&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1200%2C370&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1298%2C400&amp;ssl=1 1298w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1600&amp;ssl=1 1600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Gr\u00fcnde, warum G\u00e4ste negative Bewertungen hinterlassen und wie man sie verhindert<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nat\u00fcrlich ist es besser, schlechte Bewertungen gar nicht erst zu bekommen. Dazu m\u00fcssen Sie die Vielfalt der Faktoren verstehen, die in eine Restaurantbewertung einflie\u00dfen, damit Sie diese Bereiche in Ihrem Restaurant verbessern k\u00f6nnen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Schlechter Service<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Die Servicequalit\u00e4t Ihrer Mitarbeiter ist das A und O eines Restaurants. Zu den h\u00e4ufigsten Beschwerden \u00fcber den Service geh\u00f6ren:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Langsamer Service<\/li>\n\n\n\n<li>Unh\u00f6fliches Personal<\/li>\n\n\n\n<li>Fehler bei Bestellungen<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63402\" data-permalink=\"https:\/\/blog.bindy.com\/de\/hotel-lobby-and-common-areas-checklist\/hospitality-fairy-blue\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"hospitality-fairy-blue\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63402\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Der beste Weg, schlechtem Service in Ihrem Restaurant vorzubeugen, besteht darin, allen Mitarbeitern, einschlie\u00dflich Kellnern, Gastgebern und K\u00fcchenpersonal, umfassende Schulungen zu Best Practices f\u00fcr den Kundenservice anzubieten <a href=\"https:\/\/blog.bindy.com\/de\/was-sind-markenstandards\/\" target=\"_blank\" rel=\"noreferrer noopener\">Markenstandards<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Obwohl Schulungen unerl\u00e4sslich sind, ist Schulungen allein keine Garantie daf\u00fcr, dass Markenstandards eingehalten werden. Das Personal ist zwar geschult, beantwortet das Quiz und besteht den Test, aber wenden sie ihre erlernten F\u00e4higkeiten dort an, wo es darauf ankommt, und verbessern so das G\u00e4steerlebnis? Stellen Sie also sicher, dass Sie auch <a href=\"https:\/\/blog.bindy.com\/de\/so-schutzen-sie-ihre-marke-durch-site-besuche\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sch\u00fctzen Sie die Marke durch Besuche vor Ort<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Schlie\u00dflich ist die Optimierung Ihrer Prozesse auch der Schl\u00fcssel dazu, Ihre Mitarbeiter in die Lage zu versetzen, einen guten Service zu bieten. Das Personal kann bei langsamem Service nicht helfen, wenn der Fehler bei den Prozessen liegt. Optimieren Sie den Restaurantbetrieb, um einen reibungslosen und effizienten Service zu gew\u00e4hrleisten. Minimieren Sie Wartezeiten, optimieren Sie Bestellannahme- und Essenslieferprozesse und stellen Sie sicher, dass die Mitarbeiter gut koordiniert sind, um Verz\u00f6gerungen oder Fehler zu vermeiden.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Qualit\u00e4t des Essens<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn Menschen essen gehen, tun sie dies wegen des Essens. Und w\u00e4hrend der Geschmack sicherlich der wichtigste Faktor daf\u00fcr ist, was Kunden \u00fcber Ihr Essen denken, sind auch die Pr\u00e4sentation und die Frische der Zutaten sehr wichtig.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"65939\" data-permalink=\"https:\/\/blog.bindy.com\/de\/giant_restaurant_800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=800%2C800&amp;ssl=1\" data-orig-size=\"800,800\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"giant_restaurant_800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&#038;ssl=1\" alt=\"\" class=\"wp-image-65939\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Gl\u00fccklicherweise k\u00f6nnen Sie auch viel tun, um sicherzustellen, dass Ihre Lebensmittel durchweg von h\u00f6chster Qualit\u00e4t sind. Hier sind einige Strategien:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Beziehen Sie Zutaten von seri\u00f6sen Lieferanten oder bevorzugten Anbietern, um sicherzustellen, dass sie Ihren Standards entsprechen.&nbsp;<\/li>\n\n\n\n<li>F\u00fchren Sie strenge Qualit\u00e4tskontrollprozesse sowohl f\u00fcr die in die K\u00fcche gelangenden Zutaten als auch f\u00fcr die fertigen Gerichte durch, die die K\u00fcche verlassen, um die festgelegten Standards einzuhalten.&nbsp;<\/li>\n\n\n\n<li>Bewerten Sie kontinuierlich die Leistung von Men\u00fcpunkten. Achten Sie auf Kundenfeedback und Beliebtheit. Entfernen oder modifizieren Sie Gerichte, die leistungsschwach sind.<\/li>\n\n\n\n<li>F\u00f6rdern Sie eine Kultur der kontinuierlichen Verbesserung in der K\u00fcche. Ermutigen Sie die Mitarbeiter, Ideen auszutauschen, mit neuen Geschmacksrichtungen zu experimentieren und Kochtechniken zu verfeinern.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"583\" data-attachment-id=\"63987\" data-permalink=\"https:\/\/blog.bindy.com\/de\/dirty_bread-b\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=900%2C750&amp;ssl=1\" data-orig-size=\"900,750\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Dirty_Bread-b\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=700%2C583&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&#038;ssl=1\" alt=\"\" class=\"wp-image-63987\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=300%2C250&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=768%2C640&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=14%2C12&amp;ssl=1 14w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=480%2C400&amp;ssl=1 480w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Ambiente&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Das Ambiente Ihres Restaurants ist entscheidend f\u00fcr das Erlebnis Ihrer G\u00e4ste. In einem schlecht beleuchteten, unterm\u00f6blierten Raum kann es zwar das beste Essen der Welt geben, es wird aber dennoch auf die G\u00e4ste abschreckend wirken.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-attachment-id=\"60286\" data-permalink=\"https:\/\/blog.bindy.com\/de\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/emptyglassesinrestaurant-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;Shutterstock&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;Copyright (c) 2011 Shutterstock.  No use without permission.&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;Empty,Glasses,In,Restaurant&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Empty,Glasses,In,Restaurant\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=700%2C467&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&#038;ssl=1\" alt=\"\" class=\"wp-image-60286\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2048%2C1366&amp;ssl=1 2048w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=18%2C12&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2000%2C1334&amp;ssl=1 2000w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=900%2C600&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Um ein Ambiente zu schaffen, das den G\u00e4sten Spa\u00df macht und hervorragende Bewertungen hervorruft, m\u00fcssen Sie ein klares Konzept f\u00fcr das Restaurant entwickeln, das zum gew\u00fcnschten kulinarischen Erlebnis passt. Um dieses Konzept vollst\u00e4ndig zu konkretisieren, m\u00fcssen Sie Folgendes tun:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Achten Sie auf die Wahl der Beleuchtung, da diese die Atmosph\u00e4re erheblich beeinflusst. Nutzen Sie eine Kombination aus nat\u00fcrlichem und k\u00fcnstlichem Licht, um eine warme und komfortable Umgebung zu schaffen. Gedimmtes Licht kann eine gem\u00fctliche Atmosph\u00e4re f\u00fcr ein gem\u00fctliches Essen schaffen, w\u00e4hrend helleres Licht eher f\u00fcr ungezwungene oder famili\u00e4re Atmosph\u00e4re geeignet ist.<\/li>\n\n\n\n<li>W\u00e4hlen Sie geeignete Hintergrundmusik, die das Gesamtambiente erg\u00e4nzt und das kulinarische Erlebnis bereichert.<\/li>\n\n\n\n<li>Investieren Sie in bequeme Sitzm\u00f6glichkeiten, die auf unterschiedliche Bed\u00fcrfnisse zugeschnitten sind, beispielsweise gepolsterte St\u00fchle oder Sitznischen. Ber\u00fccksichtigen Sie den Abstand zwischen den Tischen, um den Kunden Privatsph\u00e4re und ausreichend Bewegungsfreiheit zu bieten.<\/li>\n\n\n\n<li>Achten Sie im gesamten Restaurant auf einen hohen Sauberkeitsstandard. Reinigen Sie regelm\u00e4\u00dfig den Essbereich, einschlie\u00dflich Tische, St\u00fchle, B\u00f6den und Toiletten.&nbsp;<\/li>\n\n\n\n<li>Stellen Sie sicher, dass die Temperatur im Restaurant f\u00fcr die G\u00e4ste angenehm ist. Es sollten geeignete Systeme vorhanden sein, um unabh\u00e4ngig vom Wetter drau\u00dfen eine angenehme Umgebung zu schaffen.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Diese Tipps gelten sowohl f\u00fcr Au\u00dfenr\u00e4ume als auch f\u00fcr Innenr\u00e4ume \u2013 einschlie\u00dflich der Temperatur. Au\u00dfenbereiche m\u00fcssen mit Ventilatoren, Beschattung und Heizelementen ausgestattet sein.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Verpacken<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Der beste Weg, schlechte Bewertungen zu verhindern, besteht letztendlich darin, sich intensiv um das Kundenerlebnis zu k\u00fcmmern. Wenn Sie m\u00f6chten, dass Ihre G\u00e4ste ein gro\u00dfartiges Essen genie\u00dfen, wird Ihre Sorgfalt im Essen, im Service und in der Umgebung zum Ausdruck kommen.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"56953\" data-permalink=\"https:\/\/blog.bindy.com\/de\/bindy-banner-ads-with-iph13_linkedin-1-copie-16-800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=800%2C418&amp;ssl=1\" data-orig-size=\"800,418\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Bindy-Banner ads with Iph13_LinkedIn &amp;#8211; 1 copie 16-800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-56953\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=766%2C400&amp;ssl=1 766w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Wir hoffen, dass die oben genannten Hinweise Ihnen und Ihrem Team dabei helfen, Prozesse und Best Practices zu implementieren, die zu 5-Sterne-Bewertungen f\u00fchren. Um optimale Ergebnisse zu erzielen, sollten Sie Ihren Restaurantbetrieb regelm\u00e4\u00dfig pr\u00fcfen und bewerten, um sicherzustellen, dass Ihre Verfahren genau befolgt werden.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Verwenden Sie Bindy&#039;s <a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\">Restaurant-Audit- und Inspektionssoftware<\/a> um Ihr Unternehmen in Topform zu halten. Mit Bindy k\u00f6nnen Sie alle Abl\u00e4ufe vor und hinter dem Haus, die Essenszubereitung, den Kundenservice und mehr \u00fcberpr\u00fcfen und validieren, um sicherzustellen, dass alle Teams und Standorte Ihren Markenstandards entsprechen.&nbsp;<a href=\"https:\/\/bindy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Erfahren Sie mehr \u00fcber Bindy<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00dcber den Autor:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"193\" data-attachment-id=\"11488\" data-permalink=\"https:\/\/blog.bindy.com\/de\/francesanicasio-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" data-orig-size=\"193,193\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"francesanicasio\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=193%2C193&amp;ssl=1\" alt=\"\" class=\"wp-image-11488\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?w=193&amp;ssl=1 193w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 193px) 100vw, 193px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.francescanicasio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Francesca Nicasio<\/a>&nbsp;ist Einzelhandelsexpertin, B2B-Content-Strategin und LinkedIn TopVoice. Sie schreibt \u00fcber Trends, Tipps und Best Practices, mit denen Einzelh\u00e4ndler ihren Umsatz steigern und ihre Kunden besser bedienen k\u00f6nnen. <\/p>","protected":false},"excerpt":{"rendered":"<p>Online-Bewertungen machen heutzutage einen gro\u00dfen Unterschied darin, wo Menschen essen. 90% der G\u00e4ste recherchieren online nach Restaurants, bevor sie sich f\u00fcr einen Ort zum Essen entscheiden. 33% wird an keinem Ort essen, der weniger als vier Sterne hat. Letztendlich bedeutet dies, dass negative Bewertungen einen erheblichen Einfluss auf ein Restaurant haben. Zus\u00e4tzlich zur Reduzierung \u2026 <a href=\"https:\/\/blog.bindy.com\/de\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/\" class=\"more-link\"><span class=\"screen-reader-text\">Die h\u00e4ufigsten Gr\u00fcnde, warum Menschen negative Restaurantbewertungen hinterlassen (und wie man sie beheben kann)<\/span> weiterlesen <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":60284,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[319730,677174005],"tags":[677174253,30205,38336434,677174193],"class_list":["post-60277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qsr","category-how-to","tag-dining-experience","tag-food-service","tag-food-service-compliance","tag-restaurants"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)<\/title>\n<meta name=\"description\" content=\"90% of diners research restaurants online before choosing a place to eat. 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Vielleicht bieten Sie au\u00dfergew\u00f6hnliche kulinarische Erlebnisse in\u2026","rel":"","context":"In &quot;\ud83c\udf54 Food Service and Restaurants&quot;","block_context":{"text":"\ud83c\udf54 Food Service and Restaurants","link":"https:\/\/blog.bindy.com\/de\/category\/qsr\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":19403,"url":"https:\/\/blog.bindy.com\/de\/7-ways-to-create-an-inviting-restaurant-atmosphere\/","url_meta":{"origin":60277,"position":3},"title":"7 M\u00f6glichkeiten, eine einladende Restaurantatmosph\u00e4re zu schaffen","author":"Bindy","date":"Oktober 26, 2021","format":false,"excerpt":"Wir alle wissen, dass die Gastronomie ein hart umk\u00e4mpfter Markt ist. F\u00fcr den Erfolg eines Restaurants ist es daher unerl\u00e4sslich, dass Restaurantbetreiber ihre Strategien \u00fcberpr\u00fcfen und innovative Taktiken anwenden, um das kulinarische Erlebnis zu verbessern, die Besucherzahlen, den Umsatz und die Rentabilit\u00e4t zu steigern. 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In einem so hart umk\u00e4mpften Markt bleibt es f\u00fcr Convenience-Store-Besitzer eine enorme Herausforderung, wettbewerbsf\u00e4hig und profitabel zu bleiben. 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