{"id":558,"date":"2021-10-26T15:15:47","date_gmt":"2021-10-26T20:15:47","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=558"},"modified":"2024-08-30T08:13:30","modified_gmt":"2024-08-30T12:13:30","slug":"kundenbeschwerden-sind-ihr-freund-wie-behandeln-sie-ihre-freunde","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/de\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/","title":{"rendered":"Kundenbeschwerden sind Ihr Freund. Wie behandelst du deine Freunde?"},"content":{"rendered":"

Ein Freund sagt dir, was du h\u00f6ren musst, aber nicht immer willst. Deshalb sind Kundenbeschwerden Ihr Freund. Tauchen wir ein.<\/p>\n\n\n\n

H\u00f6ren Sie denen zu, die sich zu Wort melden (viele tun es nicht)<\/h2>\n\n\n\n

Untersuchungen zufolge reichen jedoch nur 4% der Kunden eine Beschwerde auf der Website oder im Callcenter eines Unternehmens ein 42%<\/a> der Kunden werden nach zwei schlechten Erfahrungen aufh\u00f6ren, bei einer Marke einzukaufen. Bei jeder Beschwerde k\u00f6nnen Sie davon ausgehen, dass 25 Kunden Unannehmlichkeiten, Entt\u00e4uschungen oder Ver\u00e4rgerungen erlitten haben! <\/p>\n\n\n\n

Ein Freund ist jemand, der dir sagt, wenn etwas nicht stimmt. Eine Kundenbeschwerde ist dieser Freund.<\/p>\n\n\n

\n
\"Kundenerfahrung\"<\/a><\/figure>\n<\/div>\n\n\n

Nutzen Sie die Chance, besser zu werden<\/h2>\n\n\n\n

Die Beschwerde ist nicht das Problem, sie ist ein Zeichen und eine Chance. Es ist eine Gelegenheit, sich zu verbessern, Ihre Mitarbeiter besser zu schulen und Ihre Produkte und Prozesse zu pr\u00fcfen. Es ist eine Chance, Ihre Kunden besser zu bedienen. <\/p>\n\n\n\n

Ein Freund ist jemand, der helfen m\u00f6chte. Eine Beschwerde ist dieser Freund.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

So geht man damit um<\/h2>\n\n\n\n

Eine Beschwerde ist oft das erste Signal f\u00fcr ein zugrunde liegendes Problem. Einzelh\u00e4ndler verlieren selten Kunden wegen Reklamationen. Sie verlieren Kunden, wenn Beschwerden nicht oder nicht gut bearbeitet werden. Die \u00dcbergabe einer Kundenbeschwerde f\u00f6rdert tats\u00e4chlich die Kundenbindung.<\/p>\n\n\n\n

Ein zufriedener Kunde wird seine Zufriedenheit wahrscheinlich mit seinen Freunden und Kollegen teilen. Bei richtiger Handhabung wird aus einer Beschwerde Kundentreue und kostenlose \u201evirale\u201c Werbung. Bei schlechter Handhabung verwandelt sich eine Beschwerde in einen verlorenen Kunden, Umsatzverlust und ein PR-Chaos. <\/p>\n\n\n\n

Ein Freund ist jemand, der Sie vor \u00c4rger bewahren m\u00f6chte. Eine Beschwerde ist dieser Freund.<\/p>\n\n\n\n

\"Es<\/a><\/figure>\n\n\n\n

Ein Teil des gro\u00dfen Ganzen<\/h2>\n\n\n\n

Eine Beschwerde ist Teil der 360-Grad-Sicht auf die Gesch\u00e4ftsleistung. Genau wie interne Prozesse und KPIs sind Kundenbeschwerden Teil der Bereitstellung von Dienstleistungen f\u00fcr Kunden. Auf dem Weg zum Erfolg gibt es hin und wieder Stolpersteine. Akzeptiere sie, respektiere ihre Weisheit, wie du den Rat eines engen Freundes respektieren w\u00fcrdest.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Kundenbeschwerden sind unsere Freunde. Behandle sie gut.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Ein Freund sagt dir, was du h\u00f6ren musst, aber nicht immer willst. Deshalb sind Kundenbeschwerden Ihr Freund. Lassen Sie uns eintauchen. H\u00f6ren Sie denen zu, die sich zu Wort melden (viele tun es nicht) Laut Untersuchungen reichen nur 4% der Kunden eine Beschwerde auf der Website oder im Callcenter eines Unternehmens ein, aber 42% der Kunden werden \u2026 Kundenbeschwerden sind Ihr Freund. Wie behandelst du deine Freunde?<\/span> weiterlesen \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":9997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[431564],"tags":[77735,50196275],"class_list":["post-558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-sales","tag-call-center","tag-customer-complaints-2"],"yoast_head":"\nCustomer Complaints are your Friend. 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