COVID-19 Checklist for Retail and Hospitality

Customer facing industries the world over are grappling with the effects of the COVID-19 coronavirus. Implementing a Coronavirus (COVID-19) Checklist helps front-line associates in retail and hospitality have up to date information about COVID-19 and follow proper procedures to prevent the spread of the disease.

IMPORTANT NOTE TO READERS: This checklist was compiled by non-medical personnel, to the best of our abilities, from a number of public sources and is provided here as information only and without representation or guarantees. Bindy shall not be liable for any indirect, special, and/or consequential damages, arising out of or in connection with this checklist. Readers are encouraged to consult with the Center for Disease Control and Prevention, the World Health Organization and/or other health agencies in their own country before implementing a Coronavirus (COVID-19).


When done, here is content other readers find helpful:
  • Policies regarding essential/non-essential travel in place and communicated.
  • Work from home guidelines (if applicable) in place and communicated.
  • Sick leave rules in place and communicated.
  • Illness reporting protocol in place and communicated.
  • Communication policies and channels are in place.
  • A designated crisis manager or team is in place.
  • Sanitation protocols are up to date and communicated to stores.
  • Hand-washing and human contact protocols communicated.

Checklist app for retail and hospitality


  • Employees are informed about proper protocols for facility sanitation.
  • Stores have necessary sanitization supplies and protective equipment on hand.
  • Facility sanitation protocols are posted in employee areas, are up to date and accessible (including at the appropriate reading level and in relevant languages meeting accessibility criteria).
  • Public areas that are frequently touched (including door handles, display surfaces, counters, check outs, change rooms, tables, chairs, rest rooms and surfaces) are properly and regularly sanitized.
  • Employee areas including POS stations, backrooms, stock rooms, and shared equipment (keys, control logs, tablets, warehouse equipment, etc.) are properly and regularly sanitized.
  • Breakroom tables, chairs, refrigerators, microwaves, and surfaces are properly and regularly sanitized.
  • Sanitization responsibilities are scheduled and assigned to designated employees.


  • Stores have made scheduling adjustments to allow for additional disinfecting procedures.
  • All employee emergency contact information is up to date.
  • Employees are aware of COVID-19 prevention protocols.
  • COVID-19 symptoms and prevention information is posted, is up to date, and is accessible to all employees (including at the appropriate reading level and in relevant languages meeting accessibility criteria).
  • Employees understand procedures should they present with COVID-19 symptoms.
  • Employees are following proper hand washing protocol including frequency and duration.
  • Employees are following proper respiratory hygiene.
  • Employees limit handling merchandise.
  • Where applicable, employees have access to appropriate protective equipment.
  • Employees understand how to access the most up to date information related to COVID-19 prevention, protocols, and procedures.
  • Ill employees do not come to work.


  • When possible, self-checkout is encouraged.
  • Self-sanitizing options, such as hand sanitizer and wipes, are available.
  • Self-service areas have proper hygiene equipment like gloves in place or have been eliminated.


If you are looking for checklists to manage your operations and brand standards, you have two options.

  1. Register for a free trial of Bindy and get access to a library of professionally vetted public forms you can use to audit your locations in seconds.
  2. Refer to our checklists category of more than 33 checklists to manage every aspect of your operations.

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